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  • FIRST POST
    • AWFRONT
    • By AWFRONT 5th Dec 17, 8:18 PM
    • 4Posts
    • 1Thanks
    AWFRONT
    BEWARE!!! PARCEL2GO.com (.CON) IS A DISHONEST COMPANY!!!!!!
    • #1
    • 5th Dec 17, 8:18 PM
    BEWARE!!! PARCEL2GO.com (.CON) IS A DISHONEST COMPANY!!!!!! 5th Dec 17 at 8:18 PM
    Reading online for many shocking stories about the fraudulent and dishonest practices of Parcel2go.com made me think that I am not the only one to be conned by this fraudulent company.

    I have used this company in the past, at least 2 times for low value items where their £20 base compensation amount would suffice but on my last experience I used them to carry an item of higher value and that is where things started unfolding.

    As a parcel broker, I though they are just brokers like travel agencies but I was wrong because the moment you purchase a delivery slot through their company with one of the main shipping agents such as UPS, DHL, TNT, Royal Mail, Parcel Force, YODEL and many others, you cease to be the sender of the package as they are the sender/shipper so the actual shipping companies donít want to know you and always refer you to the fraudsters at Parcel2Go.com.
    For my most recent service request, I booked a collection through Parcel2Go via UPS late October with next day delivery on 1st November for a printer I purchased from eBay and the seller kindly agreed to allow me to organise collection at my own cost through my own courier of choice. 1st November came and late in the afternoon, the UPS delivery driver arrived at the delivery address and rang the bell to state that he has a parcel for us but to my surprise, moments later he stated that the parcel in question was not my one and that my parcel would follow on the next delivery. I could clearly see my parcel in the back of his van with exactly the same box, make and model of the item ready to be unloaded but the packaging appeared to have been tampered with. After the driver stated that he actually has 3 more of the same boxes in his van and that my one would be delivered on the next delivery, I took his word for it and let him go but here I was wrong because that was indeed my package. (I am taking this matter with the UPS on a separate complaint and will also address this issue with the driver in question in due course) This is where things get even uglier by the day.
    I contacted Parcel2Go via chat after that day passed and no delivery took place the same day or the next day or the day or week after. They started a so-called investigation. During this time the tracking details for my parcel were updated to state that my parcel was incorrectly sorted and then days later it was updated to state that my parcel was now damaged. I made countless calls to UPS and made countless chat contacts with Parcel2Go.com to ensure that regardless of the damage to my parcel every effort was made to return my parcel to the address on the shipping label. Whilst the fraudsters at Parcel2Go claimed that they were making call and sent emails to UPS to request that the parcel would be returned to the original delivery address, UPS was telling me to go back to Parcel2Go as they are their customer not myself and that they are the official shipper not myself even though I booked the collection and I am the recipient of the parcel. UPS was able to confirm on numerous calls that Parcel2Go was not telling the truth about the state of my parcel and that due to confidentiality reasons they urged me to go back to them but they kept on apologising day after day without offering any concrete solution. UPS agents did however confirm that Parcel2Go did not make any contacts with them regarding a request to allow my parcel to continue its journey to the original delivery address. Clearly Parcel2Go agents acted dishonestly and gave me incorrect information on every occasion.

    I recorded all my phone conversations with UPS and have kept all the chat logs with Parcel2Go in case the matter escalates. I am now glad I did because things took another turn from bad to worse.

    Following many contacts with UPS and Parcel2Go, I was then told that UPS could not return my parcel to my address and that it had to go back to the sender (Parcel2Go warehouse). I was then given numerous assurances by Parcel2Go that my parcel, regardless of its state would then be returned to my address. Subsequently, I was told by UPS that the parcel was indeed sent to Parcel2Go and then during another live chat session, the agent from Parcel2Go did confirm that the parcel was at their warehouse and that it would be returned to my original delivery address as agreed.
    By this time, as per their claims process, my claim for damage in transit was settled with an offer of £20+shipping fees but here is when things got worse. After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening, this time I was told that my parcel is now lost in transit. I challenged them but they kept on giving me scripted excuses, apologies but no concrete response. I was very shocked and complained to their claims department but they kept on stating that as my original claim for the damage in transit was settled there was nothing else they could do.
    Reading online, I now realise that, their practice is to find excuses to retain high value items to then sell off for profit. Because they have non-disclosure agreement with the courier company, the customer is always sent back to Parcel2Go and the courier does not accept any liability. It appears they are now holding onto my package and just because I did not take any insurance for it, they are trying their ugliest to retain the package for profit later.

    I am giving you a brief account of my experience here but, in between the sequence of events there was lots of emails and chat contacts with these criminals working under the company name of Parcel2Go and each with different degrees of criminality and dishonesty as well as false promises about the actions they would take to resolve my issue.

    In the end I wrote to their CEO and every other email address I could find because they donít have a dedicated customer service call centre and all I get was a bunch of staff with fake aliases or accounts of what they will do to resolve my issue but no honest action on the problem.

    As a result, I demanded for them to at least refund me the declared value of the item plus compensation for the stress and inconvenience caused for more than a month but they even failed to realise and acknowledge their underhanded practices aside from scripted apology lines. I am now convinced that if I had taken insurance for my parcel, I am sure they would have jumped upside down to get my parcel back to me and to find excuses to pay less or no compensation. Just because I did not take insurance, they are trying to take advantage of the situation like they have done with many other people.

    I am very disgusted, angry and disappointed with authorities for allowing such a dishonest company to trade. They are professional con men with disgusting ways of dealing with customer complaints and have no regard for customer service. They should be banned from trading.

    I gave up on dealing with them directly, so here is what I am planning to do with immediate effect;
    1. I will publish my story on every forum, website where there is concerns raised about these fraudsters so that others donít fall into the same trap that I did.
    2. I will report this matter to the local trading standards in Bolton, the area where these criminals are registered,
    3. I will use social media to highlight the dangers of dealing with these dishonest companies and will name and shame each of their employees that are involved.
    4. I will log a complaint with ActionFraud to get the police involved in investigating these criminals
    5. I will initiate a Small Claims Court action to recover my losses.

    I have sufficient evidence to sue them thanks to their chat logs and the UPS call records as well as emails but what will they have to defend themselves. Hope justice will be done to prevent these fraudsters from trading any longer.

    More importantly eBay and other responsible companies should not allow the services/lack of Parcel2Go and the likes ever.


    Listen to me! If you care for your parcels and your wellbeing do not deal with these fraudsters! Stay clear of this company at all costs. If you have been a victim then do not wait and put up with their crap, take the matter further and report to the relevant authorities and take action to recover your losses. Donít be an easy target.
Page 2
    • Moneyineptitude
    • By Moneyineptitude 9th Jan 18, 12:11 PM
    • 19,999 Posts
    • 10,981 Thanks
    Moneyineptitude
    The cans were also never opened and had been delieverd to me by post in far less substantial packing just 2 weeks earlier.
    Originally posted by vacheron
    Sounds like they were dropped at some stage (probably before you ever received them) and the can's integrity compromised. I've seen tins of paint explode which looked perfect just prior to doing so. I've also seen a tin of paint accidentally dropped from a height of three metres and not spill a drop!
    You were lucky your paint parcel was so securely wrapped.
    • Caroline3
    • By Caroline3 26th Jan 18, 4:02 AM
    • 3 Posts
    • 0 Thanks
    Caroline3
    Yes, people should not use this company. My experience with Parcel2go was also horrendous and I was seriously ill at the time, and made very stressed by their weeks of pretending that they might still be able to locate my parcel and then could not (Amazon were amazing and allowed me more time for returns that sadly never happened). My sister had sent me things from Amazon as I was finding breathing difficult, but I did not want the hundreds of pounds worth of items. Sadly, I used Parcel2Go to return them and they then fell out with their courier, Panther, who 'lost' all my items - £840 worth of them. Parcel2Go did not even let me have the minimal insurance, even though I made a claim - they kept saying I had not made one, and this is after I had proved to them that Amazon had not received the parcel back, as they said they required this proof even though they were the ones telling me (finally) that the parcel had not been delivered! They did not even return me the £50 I paid for them to fail to deliver my parcel. Panther refused any involvement, even though they admitted losing the parcel, as my point of contract was with Parcel2Go. People need to go direct to the courier as this is a corrupt 'middleman'.
    • LadyDee
    • By LadyDee 26th Jan 18, 8:18 AM
    • 2,780 Posts
    • 2,920 Thanks
    LadyDee
    Just to bring a little balance, I have used Parcel2Go on many occasions and have been fortunate enough to experience no problem with whichever courier company I selected.

    It is essential that when you are sending a parcel you take careful note of any items which are prohibited, and that the contents are fully insured.
    • kangoora
    • By kangoora 26th Jan 18, 9:07 PM
    • 549 Posts
    • 379 Thanks
    kangoora
    Weird, I had one occasion to make a claim on P2Go and it was pretty straightforward. I forwarded them details of the value (Ebay sale) and received £45 compensation pretty quickly in my P2Go account. Plus I got an extra £5 credit for taking it as a credit against further shipments. Of course I paid for enhanced insurance when booking the shipment.................

    The P2Go website is pretty clear, you put down the value of the item when booking and they show an additional charge you need to pay extra to cover insurance for anything over £20.

    What I have found is that, if shipping high value items, it is often cheaper to go via Parcelforce or UPS as their basic insurance is much higher in the standard price whereas the 'extra' insurance costs from the 'cheaper' carriers can make them more expensive.
    • ebayrob
    • By ebayrob 15th Mar 18, 8:33 PM
    • 3 Posts
    • 0 Thanks
    ebayrob
    Parcel 2 go again...
    Briefly sent parcel 32kilos insured it for £335 sent on 14th Dec2017, took them nearly 3 months to say they have found it and sent it back to me(Going to Essex, returned to me from Germany!!!), i, received it and it was damaged, sent pictures to them and today 15/03/18 offered me £120 comp if i keep it, sent message also today to ask them to collect it for salvage and refund me the value and £34 postage, i want every penny from them, more time to wait for closure.
    Lost by UPS who told me it was returned to P2G on 12th Jan 18, P2G lied to me from day 1, the moral of this story, pay the extra and go with the delivery courier direct and not though an agents, at least they pay up without to much hassle within 30 days, P2G can go and ..........themselves now and never going to get my business...Rob
    • custardy
    • By custardy 16th Mar 18, 7:34 AM
    • 33,359 Posts
    • 28,235 Thanks
    custardy
    Briefly sent parcel 32kilos insured it for £335 sent on 14th Dec2017, took them nearly 3 months to say they have found it and sent it back to me(Going to Essex, returned to me from Germany!!!), i, received it and it was damaged, sent pictures to them and today 15/03/18 offered me £120 comp if i keep it, sent message also today to ask them to collect it for salvage and refund me the value and £34 postage, i want every penny from them, more time to wait for closure.
    Lost by UPS who told me it was returned to P2G on 12th Jan 18, P2G lied to me from day 1, the moral of this story, pay the extra and go with the delivery courier direct and not though an agents, at least they pay up without to much hassle within 30 days, P2G can go and ..........themselves now and never going to get my business...Rob
    Originally posted by ebayrob
    Why would UPS return to P2G?
    • mattyprice4004
    • By mattyprice4004 17th Mar 18, 7:43 PM
    • 3,541 Posts
    • 3,011 Thanks
    mattyprice4004
    They do return lost or redirected parcels back to P2G rather than the customer - the P2G address is the one on their contract with the courier.

    I still use P2G for about 30 parcels per day - have a few issues, but usually sorted out quickly. It's the same with any courier company though, we had more hassle when we were a customer of a large courier direct.
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