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  • FIRST POST
    • ooberandy
    • By ooberandy 2nd Dec 17, 3:26 PM
    • 50Posts
    • 7Thanks
    ooberandy
    Nest thermostat, replacement heat link
    • #1
    • 2nd Dec 17, 3:26 PM
    Nest thermostat, replacement heat link 2nd Dec 17 at 3:26 PM
    Does anyone know if it's possible to buy a new heat link? I've had an issue when installing
Page 1
    • Robin9
    • By Robin9 2nd Dec 17, 3:28 PM
    • 2,526 Posts
    • 1,634 Thanks
    Robin9
    • #2
    • 2nd Dec 17, 3:28 PM
    • #2
    • 2nd Dec 17, 3:28 PM
    Have you phoned Nest technical support ?
    Never pay on an estimated bill
    • ooberandy
    • By ooberandy 2nd Dec 17, 3:30 PM
    • 50 Posts
    • 7 Thanks
    ooberandy
    • #3
    • 2nd Dec 17, 3:30 PM
    • #3
    • 2nd Dec 17, 3:30 PM
    I've emailed and am waiting for a reply.

    Was just wondering if anyone has sourced one before, as I can't see anything when I google them.
    • TheCyclingProgrammer
    • By TheCyclingProgrammer 2nd Dec 17, 3:37 PM
    • 3,165 Posts
    • 1,846 Thanks
    TheCyclingProgrammer
    • #4
    • 2nd Dec 17, 3:37 PM
    • #4
    • 2nd Dec 17, 3:37 PM
    Let me guess - have you connected the mains voltage to the 12v terminals and killed the heat link?

    You can!!!8217;t buy the heat link on its own. Your only hope is Nest sell you a replacement or you find one on eBay otherwise you!!!8217;ll need a new kit.
    • ooberandy
    • By ooberandy 2nd Dec 17, 3:42 PM
    • 50 Posts
    • 7 Thanks
    ooberandy
    • #5
    • 2nd Dec 17, 3:42 PM
    • #5
    • 2nd Dec 17, 3:42 PM
    You're partly right. I'd tested the wires before and got 12v reading, so presumed they were the thermostat ones. However it was in this side that the unit blew.

    Oddly I didn't get a reading for any of the other wires.
    • ooberandy
    • By ooberandy 4th Dec 17, 4:42 PM
    • 50 Posts
    • 7 Thanks
    ooberandy
    • #6
    • 4th Dec 17, 4:42 PM
    • #6
    • 4th Dec 17, 4:42 PM
    I've been in touch with Nest tech support asking how much a replacement heat link would cost.

    Miraculously they're sending out a replacement free of charge. It look like I've got out of jail!!!
    • TheCyclingProgrammer
    • By TheCyclingProgrammer 4th Dec 17, 7:25 PM
    • 3,165 Posts
    • 1,846 Thanks
    TheCyclingProgrammer
    • #7
    • 4th Dec 17, 7:25 PM
    • #7
    • 4th Dec 17, 7:25 PM
    I've been in touch with Nest tech support asking how much a replacement heat link would cost.

    Miraculously they're sending out a replacement free of charge. It look like I've got out of jail!!!
    Originally posted by ooberandy
    Good result, good customer service!
    • ooberandy
    • By ooberandy 4th Dec 17, 7:29 PM
    • 50 Posts
    • 7 Thanks
    ooberandy
    • #8
    • 4th Dec 17, 7:29 PM
    • #8
    • 4th Dec 17, 7:29 PM
    It couldn't have been any better, they never questioned anything. Just asked for some photos then said a new unit would be with me in 2 to 3 days.
    • asc1991
    • By asc1991 20th May 18, 6:37 PM
    • 53 Posts
    • 6 Thanks
    asc1991
    • #9
    • 20th May 18, 6:37 PM
    • #9
    • 20th May 18, 6:37 PM
    Hoping to get the same courtesy. The screw to secure the live cable on mine is shot. Theyre made to not come out the unit which means the entire unit is broken because of one screw.
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