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  • FIRST POST
    • SuperSuze
    • By SuperSuze 1st Dec 17, 2:41 PM
    • 19Posts
    • 9Thanks
    SuperSuze
    Pockit full of empty promises?
    • #1
    • 1st Dec 17, 2:41 PM
    Pockit full of empty promises? 1st Dec 17 at 2:41 PM
    Hello,

    I recently applied for a Pockit pre-paid Mastercard after seeing an offer advertised in several places (including Martin's weekly round-up) to get an initial 5.00 cashback once you pre-load the card with 10.00 or more.

    As the card costs 99p, this seemed reasonable and the card has been useful, as I lost my debit card this week and simply transfered 50.00 over via online banking. However, I never did receive that 5.00 cashback after topping up three times now.

    Is there any legal obligation for Mastercard to honour this offer? Or was it just time limited? I don't recall reading anything in the T's and C's.

    I realise it's a small sum to most, but honestly its just the promise not being fulfilled that irritates me slightly.
Page 1
    • zx81
    • By zx81 1st Dec 17, 2:59 PM
    • 17,264 Posts
    • 18,361 Thanks
    zx81
    • #2
    • 1st Dec 17, 2:59 PM
    • #2
    • 1st Dec 17, 2:59 PM
    Mastercard won't honour the offer, as it's nothing to do with them.

    You'll need to go to Pockit, who ran the promotion, or check in their t&cs in their offer.
    • EarthBoy
    • By EarthBoy 2nd Dec 17, 12:10 AM
    • 1,878 Posts
    • 1,174 Thanks
    EarthBoy
    • #3
    • 2nd Dec 17, 12:10 AM
    • #3
    • 2nd Dec 17, 12:10 AM
    I haven't had my joining bonus either, but as I got the card for free (special offer via Free Postcode Lottery) I won't be bothering to complain.
    • adamh87
    • By adamh87 2nd Dec 17, 11:43 AM
    • 45 Posts
    • 11 Thanks
    adamh87
    • #4
    • 2nd Dec 17, 11:43 AM
    • #4
    • 2nd Dec 17, 11:43 AM
    Pockit is a total scam, they ran a promo on TCB a few years back and didn't pay out then either.


    Best avoided!
    • SuperSuze
    • By SuperSuze 2nd Dec 17, 1:05 PM
    • 19 Posts
    • 9 Thanks
    SuperSuze
    • #5
    • 2nd Dec 17, 1:05 PM
    • #5
    • 2nd Dec 17, 1:05 PM
    Thanks for the info adam. Guess it's not looking a likely scenario, but I've emailed the MSE team and will call Pockit directly on Monday.

    Re-looking at Pockit's website for charges and T's and C's. Apparently they've just introduced a new "Quarterly Maintenance Fee" of 99p ** For all customers who opened a new account after Nov 10th 2017!!!

    Just to pre-warn anyone thinking of signing up. Probably best to cancel mine as I don't want extra charges and they're not covered by the FSCS.
    • username
    • By username 2nd Dec 17, 10:27 PM
    • 431 Posts
    • 149 Thanks
    username
    • #6
    • 2nd Dec 17, 10:27 PM
    • #6
    • 2nd Dec 17, 10:27 PM
    I would not bother phoning, from what I have read their service on the phones is pretty rubbish.

    Instead email them, this is what I did when I had problems when they didn't pay the 5 signup bonus when I opened mine last year. Took a few emails but eventually made its way onto the card.

    Plus you will also have a trail of messages, as opposed to having to explain everything from scratch to the call handler if you have to phone back.

    I can't say I would ever use it as a main account, it's good for those trial type things you may forget to cancel as they cannot debit more than what is on the card. it's the only reason why I ever got a prepaid card.
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