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  • FIRST POST
    • ljs2000
    • By ljs2000 30th Nov 17, 5:13 PM
    • 85Posts
    • 54Thanks
    ljs2000
    iPad Air broken home button
    • #1
    • 30th Nov 17, 5:13 PM
    iPad Air broken home button 30th Nov 17 at 5:13 PM
    Hi

    I bought an iPad Air in Feb 2014 from John Lewis.

    I have been to Apple today to ask them about a repair and to repair it she said it would cost £239. She told me to go back to John Lewis to see what they say.

    I phoned John Lewis and he has said as it is out of the two year warranty I will have to pay for the repair.

    My question is can I claim that it was not fit for purpose and last a reasonable amount of time? I think I have six years for this. I only want it repaired.

    Thanks.
Page 1
    • KeithP
    • By KeithP 30th Nov 17, 5:20 PM
    • 7,143 Posts
    • 6,599 Thanks
    KeithP
    • #2
    • 30th Nov 17, 5:20 PM
    • #2
    • 30th Nov 17, 5:20 PM
    You have a statutory right to seek a remedy from the seller for up to six years following the sale.

    You may however be asked to prove that the problem is due to an inherent fault.
    .
    • motorguy
    • By motorguy 30th Nov 17, 5:43 PM
    • 16,604 Posts
    • 9,792 Thanks
    motorguy
    • #3
    • 30th Nov 17, 5:43 PM
    • #3
    • 30th Nov 17, 5:43 PM
    Or get it done for a fraction of the cost by an indie..

    https://www.ebay.co.uk/itm/iPad-Air-2-Home-Button-Replacement-24-HOUR-REPAIR-SERVICE/292318516489?hash=item440f8a9509:g:r1cAAOSw8FRZukv P
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • Keep pedalling
    • By Keep pedalling 30th Nov 17, 8:24 PM
    • 4,978 Posts
    • 5,542 Thanks
    Keep pedalling
    • #4
    • 30th Nov 17, 8:24 PM
    • #4
    • 30th Nov 17, 8:24 PM
    Mine went on mine, but interesting fixed itself after I dropped it. Pity that also put a crack in the screen. So it maybe just dirt ingress and a clean may sort it

    If that does not work you can add a virtual one which is what I did.

    https://www.imore.com/how-remedy-bad-home-button-or-power-button-iphone-using-assistive-touch

    https://www.technobezz.com/5-ways-to-fix-ipad-home-button-not-working/
    • JJG
    • By JJG 1st Dec 17, 10:36 AM
    • 274 Posts
    • 326 Thanks
    JJG
    • #5
    • 1st Dec 17, 10:36 AM
    • #5
    • 1st Dec 17, 10:36 AM
    You could also purchase a replacement home button from amazon for ~£5 and replace it yourself from YouTube videos if you are that way inclined. Itís pretty straight forward
    • susancs
    • By susancs 1st Dec 17, 6:37 PM
    • 3,835 Posts
    • 3,702 Thanks
    susancs
    • #6
    • 1st Dec 17, 6:37 PM
    • #6
    • 1st Dec 17, 6:37 PM
    Mine went on mine, but interesting fixed itself after I dropped it. Pity that also put a crack in the screen. So it maybe just dirt ingress and a clean may sort it

    If that does not work you can add a virtual one which is what I did.

    https://www.imore.com/how-remedy-bad-home-button-or-power-button-iphone-using-assistive-touch

    https://www.technobezz.com/5-ways-to-fix-ipad-home-button-not-working/
    Originally posted by Keep pedalling
    Good advice. We had the same problem as Op and have been using the Assistive touch home button on the screen with no problems.
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