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    • Pattielabelle
    • By Pattielabelle 30th Nov 17, 11:57 AM
    • 10Posts
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    Pattielabelle
    0 WOW
    Virgin Atlantic Refund ...
    • #1
    • 30th Nov 17, 11:57 AM
    0 WOW
    Virgin Atlantic Refund ... 30th Nov 17 at 11:57 AM
    Can anyone please advise me why airlines will not accept cancellation on flights only.

    Last May we independently booked two return flights only from Manchester to Florida with Virgin Atlantic for March/April 2018. However at the beginning of September, and with more than six months prior to the proposed trip, we tried to cancel. On speaking to Virgin Atlantic via email, they state that theres no cancellation without losing just about all of the money for the upgraded seats. Wed only be refunded the tax. They also state that its not possible to transfer the tickets into someone elses name if we were able to sell the tickets on. The silly thing here is that should we cancel and accept the loss, with all the time between now and the end of March 2018, theyd be able to re-sell our seats and roughly double their money!

    I take it theres no way around this, but Im just checking with you out there to see if anyone knows something Im not aware of. Any sensible advice welcome.
Page 1
    • eDicky
    • By eDicky 30th Nov 17, 12:32 PM
    • 3,400 Posts
    • 1,611 Thanks
    eDicky
    • #2
    • 30th Nov 17, 12:32 PM
    • #2
    • 30th Nov 17, 12:32 PM
    So the tickets you bought were non-refundable, according to the conditions that you were informed of when purchasing. Refundable tickets cost a lot more than the cheapest. 'Reselling' of seats has no relevance.

    Instead of canceling when there's virtually nothing to be refunded, it's usually best to hold on to your booking in case there's a flight change or cancellation that requires the airline to offer a refund - you may be lucky.
    • Gleeful
    • By Gleeful 30th Nov 17, 12:47 PM
    • 1,922 Posts
    • 7,403 Thanks
    Gleeful
    • #3
    • 30th Nov 17, 12:47 PM
    • #3
    • 30th Nov 17, 12:47 PM
    Company in acting exactly as is their policy shocker!

    So what if they are paid twice for the same seat, them's the terms and conditions you agreed to when you booked
    • Pattielabelle
    • By Pattielabelle 30th Nov 17, 1:00 PM
    • 10 Posts
    • 1 Thanks
    Pattielabelle
    • #4
    • 30th Nov 17, 1:00 PM
    • #4
    • 30th Nov 17, 1:00 PM
    It appears from the two responses received so far that we should have made ourselves more aware of the T&C!!!8217;s. Nether of us remember seeing them, but I guess they will have been there somewhere!
    • stevenhp1987
    • By stevenhp1987 30th Nov 17, 2:21 PM
    • 606 Posts
    • 490 Thanks
    stevenhp1987
    • #5
    • 30th Nov 17, 2:21 PM
    • #5
    • 30th Nov 17, 2:21 PM
    Generally speaking flights are non-refundable, unless you pay a hefty premium for flex-tickets.

    Much like when you book a train ticket or bus ticket. Once you've paid, you cannot refund if you decide not to go.
    • malkie76
    • By malkie76 30th Nov 17, 2:25 PM
    • 5,469 Posts
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    malkie76
    • #6
    • 30th Nov 17, 2:25 PM
    • #6
    • 30th Nov 17, 2:25 PM
    theyd be able to re-sell our seats and roughly double their money!
    Originally posted by Pattielabelle
    Just as a minor aside - all non-budget airlines oversells their planes because they know a certain number of people won't show up on the day, or will need to cancel. It's how their revenue works, and contributes towards cheaper tickets.
    Legal team on standby
    • blindman
    • By blindman 30th Nov 17, 4:20 PM
    • 5,139 Posts
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    blindman
    • #7
    • 30th Nov 17, 4:20 PM
    • #7
    • 30th Nov 17, 4:20 PM
    The silly thing here is that should we cancel and accept the loss, with all the time between now and the end of March 2018, theyd be able to re-sell our seats and roughly double their money!

    I take it theres no way around this, but Im just checking with you out there to see if anyone knows something Im not aware of. Any sensible advice welcome.
    Originally posted by Pattielabelle
    This case proves that it can be argued that the operator is not losing the money.

    I think that if you cancel now and then can prove that Virgin flew with a FULL economy class on your trip (both ways) then you may have a chance at some refund. Though it may take a fight.

    Or you can as suggested keep hold of the tickets and hope that a schedule change allows you to cancel.
    And in any case if you are a no show the airline have less chance of making more profit.
    • Caz3121
    • By Caz3121 30th Nov 17, 7:41 PM
    • 11,184 Posts
    • 7,340 Thanks
    Caz3121
    • #8
    • 30th Nov 17, 7:41 PM
    • #8
    • 30th Nov 17, 7:41 PM
    It appears from the two responses received so far that we should have made ourselves more aware of the T&Cs. Nether of us remember seeing them, but I guess they will have been there somewhere!
    Originally posted by Pattielabelle
    when booking on the Virgin website, when you choose flights, under the total price there are links to the "Fare Breakdown" "Fare conditions" and "currency calculator" - the fare conditions will give you an indication of flexibility, change fees etc
    In addition there would have been upgrade options shown (assuming economy ticket purchased) - "Upgrade to Upper Class", "Upgrade to Premium Economy" and "Upgrade to a Flexible Ticket"(in the dummy booking I made this Upgrade to flexible ticket was 942 so flexibility is expensive
    I also would not cancel at this point in the hope of a schedule change - summer schedule will start end March and the slots for that are likely not fully confirmed till into January
    • blindman
    • By blindman 18th Dec 17, 4:58 PM
    • 5,139 Posts
    • 4,168 Thanks
    blindman
    • #9
    • 18th Dec 17, 4:58 PM
    • #9
    • 18th Dec 17, 4:58 PM
    Were you booked into Premium economy or even Upper class?

    Virgin are asking passengers to change or get a refund from Manchester
    Last edited by blindman; 18-12-2017 at 5:00 PM.
    • TadleyBaggie
    • By TadleyBaggie 21st Dec 17, 12:36 AM
    • 2,740 Posts
    • 2,078 Thanks
    TadleyBaggie
    OP said they were flying to Florida, the article suggests that only the following flights are affected:

    VS 127 / 128, 01 March 2018 to 14 May 2018 Manchester (MAN) to New York (JFK)
    VS 109 / 110, 02 March 2018 to 31 May 2018 Manchester (MAN) to Atlanta (ATL)
    VS 121 / 122 , 23 May 2018 to 30 May 2018 Manchester (MAN) to Boston (BOS)
    VS 125 / 126, 22 May 2018 to 29 May 2018 Manchester (MAN) to San Francisco (SFO)
    VS 77 / 78, 17 May 2018 to 31 May 2018 Manchester (MAN) to Barbados (BGI)
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