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  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 17th Nov 17, 1:44 PM
    • 87Posts
    • 24Thanks
    MSE Andrew
    Add your feedback on energy supplier Pure Planet
    • #1
    • 17th Nov 17, 1:44 PM
    Add your feedback on energy supplier Pure Planet 17th Nov 17 at 1:44 PM
    This is a feedback thread on energy supplier

    Pure Planet

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 5
    • Al Ross
    • By Al Ross 8th Aug 18, 7:31 PM
    • 479 Posts
    • 114 Thanks
    Al Ross
    All suppliers charge a standing charge, that is to cover the cost of maintaing a supply to your house.


    Pure Planet charge a membership fee instead,they do give a discount for dual supply and the unit rates are charged at wholesale prices.
  • PurePlanet
    Hi Capannacce

    We charge a low monthly membership fee. This standing charge covers:
    • Your meter maintenance
    • Our people costs
    • Operating and systems costs
    • Our low profit margin
    • VAT.

    As for the energy you use, we have zero mark-up. You pay what we pay.
    Hope that helps

    Marc @ Pure Planet.


    MSE suggests there is a PurePlanet membership fee of £8.50 per fuel per month (£204 a year) in lieu of a standing charge. Why and what is a standing charge? How is it justified? Is it no more than a fee for having the meters in the house? My meters are over 15 years old ! Isn't this just an anachronistic item to screw even more out of the consumer? They all charge it. One supplier recommended to me by Uswitch wants standing charges of £275 a year.
    Originally posted by capannacce
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • ejv
    • By ejv 11th Aug 18, 8:39 PM
    • 295 Posts
    • 38 Thanks
    ejv
    How long would the switch take place?
    Can I join now, and request the switch to happen after the end of my contract with current supplier(Sept 30)
  • PurePlanet
    How long would the switch take place?
    Can I join now, and request the switch to happen after the end of my contract with current supplier(Sept 30)
    Originally posted by ejv
    Hi ejv
    The switch takes about 17 days.
    So you should start your switch in mid September.
    Currently the legislation says that you can leave a supplier's fixed energy tariff when you're in the last 42 to 49 days (the two numbers depend on which supplier and which tariff). To be safe you should wait until you're in the last 42 days.
    More info from Which website here.

    We'll be looking forward to welcoming you to Pure Planet!

    Thanks
    Marc @ Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Skools_Out
    • By Skools_Out 13th Aug 18, 11:06 AM
    • 244 Posts
    • 86 Thanks
    Skools_Out
    How long would the switch take place?
    Can I join now, and request the switch to happen after the end of my contract with current supplier(Sept 30)
    Originally posted by ejv
    Switching currently takes a minimum of 17 days from application, but may take as long as 21 days (plus 14 days statutory cooling off period).

    Most suppliers do not allow you to specify the actual switching date, and where they do they are not contractual.

    However,

    Ofgem's rules state that customers must not be charged exit fees if they leave during or after the 'switching window', which is defined as "49 calendar days before a fixed-term contract ends".


    You can apply to switch at any point during a fixed-term contract without having to pay exit fees, as long as the switch is actually completed during the switching window.
    https://www.moneysavingexpert.com/news/energy/2017/01/energy-firms-still-wrongly-telling-those-with-energy-fixes-ending-they-face-exit-fees-to-switch

    So you can certainly apply today without fear of early exit fees being applied by your old supplier.

    It may well be that you will be switched before your contract end date, and so miss out on a few days presumably cheaper energy on that old, existing contract.

    But with prices generally moving up, you may find that if you wait, any offer you see today may not be available for application tomorrow (rather being replaced by a more expensive offering)

    If, on the other hand, your switch actually occurs after the contract end date of your existing deal, as long as your existing supplier is informed of the impending switch before that end date, they must continue to apply the same rates until the actual switch (reasonable time limits apply)
    • Skools_Out
    • By Skools_Out 13th Aug 18, 11:09 AM
    • 244 Posts
    • 86 Thanks
    Skools_Out
    All suppliers charge a standing charge....
    Originally posted by Al Ross
    They do indeed, as that is an ofgem stipulation.

    However, a supplier can set the standing charge at any level, even as low as 0p per day

    Pure Planet .... the unit rates are charged at wholesale prices.
    Originally posted by Al Ross
    If that is correct, then there seems to be many suppliers out there that charge less than wholesale prices

    I guess it depends which wholesaler a supplier is using as to what price they are referring to.
    Last edited by Skools_Out; 13-08-2018 at 11:13 AM.
    • Skools_Out
    • By Skools_Out 13th Aug 18, 11:18 AM
    • 244 Posts
    • 86 Thanks
    Skools_Out
    MSE suggests there is a PurePlanet membership fee of £8.50 per fuel per month (£204 a year) in lieu of a standing charge. Why and what is a standing charge? How is it justified? Is it no more than a fee for having the meters in the house? My meters are over 15 years old ! Isn't this just an anachronistic item to screw even more out of the consumer? They all charge it. One supplier recommended to me by Uswitch wants standing charges of £275 a year.
    Originally posted by capannacce
    As you mentioned uSwitch
    https://www.uswitch.com/gas-electricity/guides/energy-standing-charges/

    See also
    https://www.moneysavingexpert.com/utilities/electricity-standing-charge/

    Don't get yourself too worked up about how the cost of your bill will be arrived at, what is more important is the lowest price option.

    A comparison site will help you find that.
    • Skimatty
    • By Skimatty 15th Aug 18, 12:27 PM
    • 1 Posts
    • 0 Thanks
    Skimatty
    I have switched and the switch has gone smoothly and successfully.

    Does anyone know how the £25 cashback is tracked when you do it through the cheap energy club?
    • Students
    • By Students 17th Aug 18, 5:09 PM
    • 1 Posts
    • 0 Thanks
    Students
    Hi, I'm one of a group of 5 students looking to switch from a supplier the previous tenants used. Would there be a way to set up multiple direct debits to take out a fifth of the payment from each of our accounts if we were to switch?
    • ClaireLG
    • By ClaireLG 22nd Aug 18, 8:48 AM
    • 1 Posts
    • 0 Thanks
    ClaireLG
    I am trying to switch energy providers to Pure Planet from Scottish Power. PP said I was live with them on 26th July, but when I have spoken to SP today they said I am still live with them on the National database therefore SP are still my energy providers! I have tried to address this a week ago as I dont want to be charged by SP and also PP. SP have not received my meter readings from PP either. I am finding it very frustrating that I cant speak to anyone other than a robot who gives me generic answers to my questions. SP and PP have both taken direct debits this month........Can someone please get in touch......
    • Skools_Out
    • By Skools_Out 22nd Aug 18, 9:01 AM
    • 244 Posts
    • 86 Thanks
    Skools_Out
    I am trying to switch energy providers to Pure Planet from Scottish Power. PP said I was live with them on 26th July, but when I have spoken to SP today they said I am still live with them on the National database therefore SP are still my energy providers! I have tried to address this a week ago as I dont want to be charged by SP and also PP. SP have not received my meter readings from PP either. I am finding it very frustrating that I cant speak to anyone other than a robot who gives me generic answers to my questions. SP and PP have both taken direct debits this month........Can someone please get in touch......
    Originally posted by ClaireLG
    Suppliers are permitted up to 5 weeks for a switch application to go live.

    You will be given a date for when the switch goes live. If a dual fuel, you may have 2 dates.
    You need to supply meter readings on that day, or within a small window thereof.

    The gaining supplier will not pass meter readings to the losing supplier, other than the ones they use applicable to the switch day.

    Sorry theses are generic answers, but the issues you raise are generic in nature.
    Last edited by Skools_Out; 22-08-2018 at 9:06 AM.
    • bonz_123
    • By bonz_123 24th Aug 18, 2:03 AM
    • 4 Posts
    • 1 Thanks
    bonz_123
    So far so good- seems smooth. You need to have a Smart Phone and be able to run their app. The only thing that worries me slightly is not having the opportunity to phone someone if I needed to! But we'll see!
    • Grandmagravy
    • By Grandmagravy 25th Aug 18, 1:54 PM
    • 1 Posts
    • 0 Thanks
    Grandmagravy
    Is the app user friendly
    I am not particularly tech savvy. Would you say the Pure app is straightforward to use?
    • t0rt0ise
    • By t0rt0ise 25th Aug 18, 9:55 PM
    • 3,091 Posts
    • 1,945 Thanks
    t0rt0ise
    I signed up today. It said I had no gas meter! I said I did and got a quote. Then found no way to contact them to query how to tell them that I do have a gas meter, so I cancelled. Waiting for confirmation email now. Obviously not for me.
    • Al Ross
    • By Al Ross 26th Aug 18, 1:47 PM
    • 479 Posts
    • 114 Thanks
    Al Ross
    Pure Planets email address if anyone needs it,below,


    Pure Planet Help <help@purepla.net>
    • dutchie
    • By dutchie 29th Aug 18, 1:39 PM
    • 85 Posts
    • 57 Thanks
    dutchie
    I signed up today. It said I had no gas meter! I said I did and got a quote. Then found no way to contact them to query how to tell them that I do have a gas meter, so I cancelled. Waiting for confirmation email now. Obviously not for me.
    Originally posted by t0rt0ise
    Similar situation. I actually have 2 separate gas meters and 2 electricity meters in my new house. But no way to specify a meter number or supply number. No way to contact them in real time. The support chat Wattbot just says they will get back to me within 2 working days.
  • PurePlanet
    I signed up today. It said I had no gas meter! I said I did and got a quote. Then found no way to contact them to query how to tell them that I do have a gas meter, so I cancelled. Waiting for confirmation email now. Obviously not for me.
    Originally posted by t0rt0ise
    Hi
    Is this on track now?
    To contact our team, head to Help in the app.

    Marc @ Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
  • PurePlanet
    Hi, I'm one of a group of 5 students looking to switch from a supplier the previous tenants used. Would there be a way to set up multiple direct debits to take out a fifth of the payment from each of our accounts if we were to switch?
    Originally posted by Students
    Hi
    Great to hear you want to switch
    Unfortunately for now it's one account only for the Direct Debit.
    This is something we'll be working on in the future as we grow.

    Marc @Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • KeefyG
    • By KeefyG 31st Aug 18, 3:47 PM
    • 1 Posts
    • 0 Thanks
    KeefyG
    Referral Link
    Hi I signed up today using a referral link above where you and the person whose link it is receive a £25 Amazon voucher.

    All seems very simple. The moderately high standing charge means it may not be cheapest for people with low usage but do the price checks first and then you will be sure.

    site not letting me post my link as a new user...somewhat frustrating! Will try again later

    Thanks
    • Tealx
    • By Tealx 2nd Sep 18, 6:21 PM
    • 1 Posts
    • 1 Thanks
    Tealx
    I have fairly high usage (slightly larger house and daughter who likes loads of baths) and Pure Planet estimate was around £100 less than my existing supply.

    The membership charge is higher than standing charge but the reduction in full cost per unit offsets this to an extent

    App seems well polished and efficient.

    The Amazon voucher offer is great too. £25 for signing up by clicking on someone's link. £25 isn't much but every little helps.

    As I'm a new user I can't post links directly so take the space out of this text below.

    [Text removed by Forum Team]
    Last edited by MSE ForumTeam2; 02-09-2018 at 11:40 PM.
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