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    • Roger1
    • By Roger1 6th Nov 17, 10:37 AM
    • 1,375 Posts
    • 607 Thanks
    Roger1
    • #2
    • 6th Nov 17, 10:37 AM
    • #2
    • 6th Nov 17, 10:37 AM
    Sad news. We used them a lot.

    Good to see reservations staff will be kept on. Hoping that the drivers will be looked after.
    • Alan Bowen
    • By Alan Bowen 6th Nov 17, 4:12 PM
    • 3,068 Posts
    • 1,545 Thanks
    Alan Bowen
    • #3
    • 6th Nov 17, 4:12 PM
    • #3
    • 6th Nov 17, 4:12 PM
    It seems Holiday Extras have only bought the mailing list and website, it is far from clear whether they will be honouring bookings paid for before November 3rd, certainly worth a phone call or email to check.
    • pompeyrich
    • By pompeyrich 7th Nov 17, 7:33 AM
    • 3,061 Posts
    • 3,084 Thanks
    pompeyrich
    • #4
    • 7th Nov 17, 7:33 AM
    • #4
    • 7th Nov 17, 7:33 AM
    Any updates on this? My car is currently parked in a pp car park at Heathrow, we are due back on Friday afternoon and a bit concerned. The pp website seems to be back up and taking bookings but couldn't see any other info. Thanks in advance.
    • heatherw_01
    • By heatherw_01 7th Nov 17, 10:09 AM
    • 5,133 Posts
    • 3,704 Thanks
    heatherw_01
    • #5
    • 7th Nov 17, 10:09 AM
    • #5
    • 7th Nov 17, 10:09 AM
    Any updates on this? My car is currently parked in a pp car park at Heathrow, we are due back on Friday afternoon and a bit concerned. The pp website seems to be back up and taking bookings but couldn't see any other info. Thanks in advance.
    Originally posted by pompeyrich
    They were taken over so I assume everything will remain the same.

    “Whilst the pre-pack purchase sees us responsible for new bookings made from November 3 via the brand, we are also focussed on ensuring that every customer that had an existing booking with Purple Parking, has their parking arrangements honoured."

    From http://www.travelweekly.co.uk/articles/291348/holiday-taxis-buys-purple-parking-brand-and-website
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
    • CM66
    • By CM66 7th Nov 17, 10:55 AM
    • 540 Posts
    • 3,098 Thanks
    CM66
    • #6
    • 7th Nov 17, 10:55 AM
    • #6
    • 7th Nov 17, 10:55 AM
    I had booked 2 spaces for my brother & friends on Sunday at Heathrow and everything was fine. Holiday extras have taken over everything by the looks of it, but its always worth a quick phone call to them to make sure!
    • Reece16reece
    • By Reece16reece 8th Nov 17, 1:26 PM
    • 3 Posts
    • 0 Thanks
    Reece16reece
    • #7
    • 8th Nov 17, 1:26 PM
    Airport Purple parking
    • #7
    • 8th Nov 17, 1:26 PM
    Anyone aware that Purple Parking may have gone into administration?

    I tried to check the details of my pre-booked Gatwick airport parking today and was told by the administrator company that Purple Parking were no longer trading. My booking was being honoured as PP did not own the car park itself at Gatwick, but the implication was that this was not the case for all PP sites across the UK.
    • Browntoa
    • By Browntoa 8th Nov 17, 1:27 PM
    • 33,319 Posts
    • 39,289 Thanks
    Browntoa
    • #8
    • 8th Nov 17, 1:27 PM
    • #8
    • 8th Nov 17, 1:27 PM
    Yes , there's another thread about it , think airport extras took them over
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • Browntoa
    • By Browntoa 8th Nov 17, 1:29 PM
    • 33,319 Posts
    • 39,289 Thanks
    Browntoa
    • #9
    • 8th Nov 17, 1:29 PM
    • #9
    • 8th Nov 17, 1:29 PM
    http://forums.moneysavingexpert.com/showthread.php?t=5739494&highlight=purple
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • heatherw_01
    • By heatherw_01 8th Nov 17, 3:50 PM
    • 5,133 Posts
    • 3,704 Thanks
    heatherw_01
    Merging these threads as they are about the same thing
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
    • pompeyrich
    • By pompeyrich 10th Nov 17, 8:43 PM
    • 3,061 Posts
    • 3,084 Thanks
    pompeyrich
    Just a quick update, got back to Heathrow this evening and all as smooth as ever. Had I not seen this post while away, I would never have known of PPs problems. No doubt there was problems when the news broke, as captured in the Sun but the PP buses seemed very busy, arrivals and departures so all good.
    • mopman94
    • By mopman94 13th Nov 17, 11:10 AM
    • 4 Posts
    • 1 Thanks
    mopman94
    I had no idea they had gone into administration, I didn't receive an email or anything (searched my email and checked my spam but there is nothing).

    I only found out because I just phoned them to see if it will be ok for me to turn up and hour early for my parking at the beginning of December and to say I couldn't seem to view my booking on their website.

    They said that they had gone into administration which is why I couldn't view my booking online but that my booking would not be effected, they couldn't however change bookings from before they went into administration but turning up and hour prior would be fine.
    • MairOC
    • By MairOC 16th Nov 17, 4:11 PM
    • 1 Posts
    • 0 Thanks
    MairOC
    I booked parking at the HIGHWAYMAN Cardiff via Purple Parking in Oct, and today they told that PP has gone bust and Holiday Extras had taken over. Contacted HE but although they told us that they would honour the booking, the HIGHWAYMAN were adamant that our booking was not valid because they haven't been paid (fair enough). I got involved in on-line chat and phone calls with both parties - Holiday Extra insisting booking is valid and HIGHWAYMAN insisting it is not. Eventually had a voice mail from HE confirming my booking is lost and advising me to try and get my money back from the credit card co. What a shambles!!!! Haven't tried to reclaim yet but doubt I'll get it back.
    • SecondLife
    • By SecondLife 7th Dec 17, 2:29 PM
    • 19 Posts
    • 2 Thanks
    SecondLife
    Purple Parking
    Just spoke to them and HE are saying they are honouring bookings paid for prior to the administration date of 2 December, however they are unable to change any car details from those originally entered so if like me you need to change the registration number leave a bit of extra time as you have to do this via the intercom system at the barrier.
    • heatherw_01
    • By heatherw_01 8th Dec 17, 10:33 AM
    • 5,133 Posts
    • 3,704 Thanks
    heatherw_01
    I booked parking at the HIGHWAYMAN Cardiff via Purple Parking in Oct, and today they told that PP has gone bust and Holiday Extras had taken over. Contacted HE but although they told us that they would honour the booking, the HIGHWAYMAN were adamant that our booking was not valid because they haven't been paid (fair enough). I got involved in on-line chat and phone calls with both parties - Holiday Extra insisting booking is valid and HIGHWAYMAN insisting it is not. Eventually had a voice mail from HE confirming my booking is lost and advising me to try and get my money back from the credit card co. What a shambles!!!! Haven't tried to reclaim yet but doubt I'll get it back.
    Originally posted by MairOC
    Oh dear, I hope you manage to get this sorted
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
    • HarrietMum
    • By HarrietMum 12th Dec 17, 4:53 PM
    • 2 Posts
    • 0 Thanks
    HarrietMum
    Holiday Extras be Proactive and Confirm status please
    Like many others I have a long standing booking at Heathrow PP on Boxing Day Evening.
    Holiday Extras have been less than convincing telling me to turn up and all will be fine.I like other have changed my vehicle and will turn up with the new vehicle.Holiday Extras confirm my £145 booking is in the old PP system which they can access - so why can't they send me an email from their system confirming all will be ok ?
    Holiday Extras must have 1000s like me - a simple confirmation would reassure.
    • HarrietMum
    • By HarrietMum 14th Dec 17, 11:42 AM
    • 2 Posts
    • 0 Thanks
    HarrietMum
    Purple Parking still sending emails out even though they have gone bust !
    Purple Parking still sending emails out even though they have gone bust !

    Holiday Extras who bought them do nothing to reassure customers
    • drammlick
    • By drammlick 2nd Jan 18, 12:12 PM
    • 1 Posts
    • 0 Thanks
    drammlick
    Holiday Extras Not Honouring Pre Acquisition Bookings
    I made a booking with Purple Parking in October for two weeks parking at Edinburgh Airport in December. I wasn't aware that the company had gone into administration and hadn't received any information about the changes in ownership.

    On trying to leave the car park on Dec. 31st my ticket didn't let me out. I pressed the intercom button and was told that since Purple Parking had gone into administration my booking would not be recognised. I was asked to pay £170 at first, compared to the £51.99 paid for the original booking. After a bit of haggling (very difficult via the intercom) I managed to get it down to £72.

    When I got home I saw that the Purple Parking website was still trading. They were also still sending advertising emails to me, but nothing on any change in ownership. I called them and was told bookings before early November, when Holiday Extras took over, were not being honoured and that I should contact my card provider. I booked with a debit card to avoid a booking fee and have contact Lloyds banking to see what they can do.

    I'd be interested if anyone has ideas about other possible routes for a refund.

    I am annoyed that I wasn't informed by the new owners before travelling. My Gmail promotions folder shows seven promotional emails sent to me since the Holiday Extras Acquisition!
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