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    • Etothed
    • By Etothed 2nd Nov 17, 2:54 PM
    • 7Posts
    • 0Thanks
    Etothed auto-renew
    • #1
    • 2nd Nov 17, 2:54 PM auto-renew 2nd Nov 17 at 2:54 PM

    I'm looking for some help regarding auto renew. April 20th I took out a six month subscription. I suspended my account very shortly after this and genuinely forgot all about it. I never once heard from match to say "do you want to stay suspended?" "Do you want to cancel?" Etc etc. No comms at all. Fast forward to October 20th and 78 comes out of my account for another six months subscription.

    Whilst this is in the terms and conditions that it will auto renew, what isn't in the terms and conditions is that the onus is on the customer to remember when they took the subscription out, and if they don't want to auto-renew they have to remember this and give at least 48hours notice. I have so far never come across a company that doesn't give warning of auto renew, everything does it, house insurance, car insurance, ancestry subscription and so on. The reason match don't offer this is purely deceitful and i find it disgusting. I have gone through customer service who are refusing to give me my money back and I need to know where I can go with this or if there are any clauses I can use where I can get my money back as I really need it back. I've had to borrow money and this has caused me so much emotional strain.
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    • Bananaman999
    • By Bananaman999 28th Nov 17, 11:02 PM
    • 1 Posts
    • 1 Thanks
    I just wanted to reply to this. About 3 years ago I joined Match and first thing I did was cancel the automatic renewal - just as one of the posters here did. I found Match rubbish. I gave up with it after a couple of months. 4 months later 77 went out of my account. I could not believe it. The customer service was shocking. They have no care or interest in their customers, the automatic renewal is disgraceful and is corrupted. I ended up blocking Match from my bank account. I tried to recover my money by going to the financial ombudsman but they said what others did that it was my fault for nit unsubscribing (even though I did).

    All you can do folks is write it off and spread the word how terrible and corrupt is.
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