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  • FIRST POST
    • MSE Karl
    • By MSE Karl 31st Oct 17, 5:13 PM
    • 69Posts
    • 21Thanks
    MSE Karl
    Smart Meters
    • #1
    • 31st Oct 17, 5:13 PM
    Smart Meters 31st Oct 17 at 5:13 PM
    Hi!

    This is the discussion thread for the


    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by MSE Andrea; 09-11-2017 at 2:25 PM.
Page 15
    • Michaelw
    • By Michaelw 20th Feb 18, 12:54 PM
    • 148 Posts
    • 46 Thanks
    Michaelw
    There's more concerns being raised as to these meters.

    We spy trouble: Even GCHQ is worried about smart meters say experts who fear a Trojan horse-style cyber attack

    Experts warn of dire consequences if hackers gain access to smart meters

    Fear that hackers could cut off energy supplies and break into other gadgets

    GCHQ, it is believed, has also raised concerns over the security of smart meters

    Security issues blamed for SMETS 2 smart meters being three years overdue

    http://www.thisismoney.co.uk/money/bills/article-5403473/Experts-say-GCHQ-concerned-smart-meters.html

    As The Mail on Sunday has highlighted, some users have experienced billing problems, meters suddenly not working.

    Last edited by Michaelw; 20-02-2018 at 12:56 PM.
    • pineapple
    • By pineapple 20th Feb 18, 1:17 PM
    • 6,198 Posts
    • 29,749 Thanks
    pineapple
    There's more concerns being raised as to these meters.

    We spy trouble: Even GCHQ is worried about smart meters say experts who fear a Trojan horse-style cyber attack

    Experts warn of dire consequences if hackers gain access to smart meters

    Fear that hackers could cut off energy supplies and break into other gadgets

    GCHQ, it is believed, has also raised concerns over the security of smart meters

    Security issues blamed for SMETS 2 smart meters being three years overdue

    http://www.thisismoney.co.uk/money/bills/article-5403473/Experts-say-GCHQ-concerned-smart-meters.html

    As The Mail on Sunday has highlighted, some users have experienced billing problems, meters suddenly not working.

    Originally posted by Michaelw
    Sorry if this has already been mentioned but also Watchdog did a programme about the dangers of incorrectly fitted meters
    https://utilityweek.co.uk/watchdog-exposes-smart-meter-safety-concerns/
    • House Martin
    • By House Martin 20th Feb 18, 1:47 PM
    • 1,354 Posts
    • 1,142 Thanks
    House Martin
    Sorry if this has already been mentioned but also Watchdog did a programme about the dangers of incorrectly fitted meters
    https://utilityweek.co.uk/watchdog-exposes-smart-meter-safety-concerns/
    Originally posted by pineapple
    Absolutely nothing to do with "smart " meters. This is a concern about meter fitting in general which has been in force ever since energy meters were first installed and replaced
    Yet another rag jumping on the smart meter knocking bandwagon.
    I ve seen many meters over the years which have developed into electric fires and every one was due to electric meter tampering. Why don`t these little rags try highlighting the vast number of meter tampering going off nowadays
    Gas meters will also leak at the unions when occupiers indulge in meter substitution or reversal of the meter to make the readings run backwards.Many a property has blown to smithereens taking next doors with it because of energy thieving which go s off in the UK unchecked and unpunished.
    Last edited by House Martin; 20-02-2018 at 2:04 PM.
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    I am currently with Eon and have a Smart Meter which was installed when they first started using them a few years ago.

    When my current tariff ends I am going to move to another supplier.

    I know the Smart Meter will not function when I do that but what will still work?

    Will I be able to get the meter readings from the smart meter or will I have to take them manually from the electric and gas meters?

    Will Eon still be responsible for maintaining the house meters, ie I imagine the gas meter will run off a battery so will Eon be responsible for changing that, and would there be a charge for it?

    Thank you in advance.
    Originally posted by Montypython
    Hello Montypython and sorry to lose you.

    From what you've said, it's likely your meters will revert to traditional or dumb types and will need to be read manually. They'll continue to record usage as now but won't be able to send readings remotely. Also, your In-Home Display will not show your usage in pounds and pence, it will only show you the kilowatt hours (kWh) used.

    As Michaelw says, your new supplier will take over the meter and look after any maintenance issues.

    Hope this explains Montypython. Let me know if you need any more details as happy to help.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Nick_C
    • By Nick_C 20th Feb 18, 3:23 PM
    • 3,813 Posts
    • 5,240 Thanks
    Nick_C
    E.On Rep.

    Can you comment on Ovo's claim that if you switch between Ovo and EON, you smart meter will carry on being smart?
    • Montypython
    • By Montypython 20th Feb 18, 3:54 PM
    • 11 Posts
    • 857 Thanks
    Montypython
    Hello Montypython and sorry to lose you.

    From what you've said, it's likely your meters will revert to traditional or dumb types and will need to be read manually. They'll continue to record usage as now but won't be able to send readings remotely. Also, your In-Home Display will not show your usage in pounds and pence, it will only show you the kilowatt hours (kWh) used.

    As Michaelw says, your new supplier will take over the meter and look after any maintenance issues.

    Hope this explains Montypython. Let me know if you need any more details as happy to help.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Malc

    Thank you for your reply.

    I realise my in home will not display the cost in pounds, but, will it show the gas and electric meter reading?

    I know how to read the meters manually.
    I always wanted to give stuff away.
    Jim
    • Nick_C
    • By Nick_C 20th Feb 18, 4:06 PM
    • 3,813 Posts
    • 5,240 Thanks
    Nick_C
    Does your IHD show the meter reading? Mine doesn't! I'm with Ovo, but I thought the meters were the same.
    • Montypython
    • By Montypython 20th Feb 18, 6:03 PM
    • 11 Posts
    • 857 Thanks
    Montypython
    The one I have for Eon does show the meter readings, but I don't know if it will when I move to another supplier.
    I always wanted to give stuff away.
    Jim
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    E.On Rep.

    Can you comment on Ovo's claim that if you switch between Ovo and EON, you smart meter will carry on being smart?
    Originally posted by Nick_C
    Does your IHD show the meter reading? Mine doesn't! I'm with Ovo, but I thought the meters were the same.
    Originally posted by Nick_C
    Morning Nick_C and sorry but don't think I can offer much on this. It depends on the type of smart meter you have fitted. I would normally refer customers to one of our smart meter specialists but they won't be able to see details of your metering set up as these are restricted to the current supplier only.

    Initially, it's best to talk to Ovo as they'll know what type of smart meter you have. Ask them to talk to our smart teams to see what the impact of joining us would have on the meter.

    Sorry again I can't be of more help here Nick_C.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meter Display
    Malc

    Thank you for your reply.

    I realise my in home will not display the cost in pounds, but, will it show the gas and electric meter reading?

    I know how to read the meters manually.
    Originally posted by Montypython
    The one I have for Eon does show the meter readings, but I don't know if it will when I move to another supplier.
    Originally posted by Montypython
    Morning Montypython.

    If the display shows the meter readings now then you'll still be able to see them if you switch to another supplier.

    It all depends on the type of display. Since we first started fitting smart meters, we've used several different types of display and the earlier ones didn't show readings at all. Later ones, though, do.

    As I say, if you can see them now, you'll be okay following a switch.

    Hope this answers your question Montypython. Let me know if you need any more details as happy to help.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • House Martin
    • By House Martin 21st Feb 18, 11:08 AM
    • 1,354 Posts
    • 1,142 Thanks
    House Martin
    Morning Nick_C and sorry but don't think I can offer much on this. It depends on the type of smart meter you have fitted. I would normally refer customers to one of our smart meter specialists but they won't be able to see details of your metering set up as these are restricted to the current supplier only.

    Initially, it's best to talk to Ovo as they'll know what type of smart meter you have. Ask them to talk to our smart teams to see what the impact of joining us would have on the meter.

    Sorry again I can't be of more help here Nick_C.

    Malc
    Originally posted by E.ON Company Representative: Malc
    That is your answer Nick_C, Malc does nt know, (he should know !) but I would think the answer would be that seeing as Ovo have always used Secure Liberty meters from day one and now Eon also have decided to cut costs and use the very same smart meters , then it may well show just the reading only and not have any tariff or cost information displayed. .
    Ovo s claims about their smart IHD working with other suppliers who use Secure products will be partly true if that is the case.
    Both suppliers have no respect for their customers buying these appalling meters in the first place.
    Malc can t have had a look at the Secure Liberty meter to know how bad it is.The damn thing actually shows the Kvarh reading ( thats Kilo volt amps reactive hours Malc ).
    That will confuse the old Fred, Joyce, Joe and Malcs of this world because the only important screen of the 6 displayed screens shows 8 digits and a miniscule decimal point on the reading screen which shows KW, Han, and a lone "H " for some unearthly reason lol.
    Last edited by House Martin; 22-02-2018 at 11:02 AM.
    • Nick_C
    • By Nick_C 21st Feb 18, 11:47 AM
    • 3,813 Posts
    • 5,240 Thanks
    Nick_C
    I'm perfectly capable of understanding Malc's reply thank you.
    • Johnny Trt
    • By Johnny Trt 7th Mar 18, 11:24 AM
    • 2 Posts
    • 2 Thanks
    Johnny Trt
    Smart meters are not essential.
    I simply read my meters and send the readings via my energy supplier's app. I don't mind doing this, it's not hard and I don't need to save those few minutes of my life to do something else. So no I don't NEED a smart meter and neither do I want one.
    • Johnny Trt
    • By Johnny Trt 7th Mar 18, 11:27 AM
    • 2 Posts
    • 2 Thanks
    Johnny Trt
    It's also simple to work out usage and cost, I quite enjoy doing it!
    • einsteinagogo
    • By einsteinagogo 7th Mar 18, 12:14 PM
    • 9 Posts
    • 0 Thanks
    einsteinagogo
    E.ON Letter!
    [rant on]

    I've just received a letter from E.ON, advising me my current meter is at the end of it's life and not safe!!!! (How the elderly would feel about receiving this letter would probably panic!)

    and contact them for a new meter, the letter does not state it will be replaced with a Smart Meter or what version! it will take 30 minutes to replace....

    Umm, how they know this is incorrect!

    My annoyance, is that there is no means to have this installed at the weekend, e.g. I have to take a day off work, and lose a days holiday!

    Does it benefit me - NO, like other's in the thread - I understand how to read a meter, and what the numbers mean, and I currently provide E.ON with meter reads every month, I was hopeful that having a smart meter would mean my bill would be accurate to the READING taken, this is not true, as they will still on BILL a Quarter...

    AND, after having contacted E.ON in June 2017, and asked for a Smart Meter, two engineers visited the property, I was expecting a 30 minute install time as per advertised letter, and the Engineers, went off spoke to their boss, and told me because of my Economy 7, and space in the current box, it was likely it would take the entire afternoon (4hrs), I would be off supply, so as I run my business from the property, couldn't be off electric for that long....

    BUT Engineers then check signal with their magic box, and told me, it was at or under 30% and it may not work, and if they installed it, they may have to come back and uninstall it!

    because it would not send reads....

    [/rant off]

    Anyway E.ON you've now convinced me to say **** ***, as I'm now starting to look at switching again, contract is up in June away...

    maybe this is why they want to trap me....

    any E.ON **** ***!
    • tableend
    • By tableend 7th Mar 18, 12:48 PM
    • 1 Posts
    • 0 Thanks
    tableend
    Wasted taxpayers money!
    Why do people want to know day by day what energy they use? Does it really stop people (households) from turning heating off, or electrical appliances?
    I thought the whole point of quartly bills, was to iron out the huge discrepancies between summer and winter, helping low wage earners to budget.
    I for one will resist to the end, the fitting of smart meters... who knows what the gov. will do when faced with a crisis of energy, restrict your supply? They will do if they can, saying emergency measures!
    • einsteinagogo
    • By einsteinagogo 7th Mar 18, 3:06 PM
    • 9 Posts
    • 0 Thanks
    einsteinagogo
    because I have storage heaters, I've not been with a supplier yet, which has managed to get it right....

    so I now provide meter readings every month, and I've only found E.ON use them....I went for 12 months without one energy company taking and using any readings!!!!

    it's either I owe them £1,000s - yes that's correct, or they owe me £1,000s, and then takes me 6 - 8 months to get the credit out of them when I switch....
    • bdkersey
    • By bdkersey 8th Mar 18, 1:02 PM
    • 1 Posts
    • 0 Thanks
    bdkersey
    1st and 2nd Generation Smart Meters do NOT reset themselves after a POWER Interruption. One has to manually reset the meter by pressing a button.
    Imagine you are away on holiday or at work and a Power Interruption occurs, what are the consequences? Until you return to manually reset the meter you lose your heating and fridge/freezer power plus any other electrical facilities.
    In my view this simple shortcoming precludes having any Smart Meter
    installed until this problem is rectified.
    • House Martin
    • By House Martin 8th Mar 18, 1:20 PM
    • 1,354 Posts
    • 1,142 Thanks
    House Martin
    1st and 2nd Generation Smart Meters do NOT reset themselves after a POWER Interruption. One has to manually reset the meter by pressing a button.
    Imagine you are away on holiday or at work and a Power Interruption occurs, what are the consequences? Until you return to manually reset the meter you lose your heating and fridge/freezer power plus any other electrical facilities.
    In my view this simple shortcoming precludes having any Smart Meter
    installed until this problem is rectified.
    Originally posted by bdkersey
    Power comes back on after a power cut just the same as a normal dumb meter.Digital meters go blank then reading comes back on after all power cuts
    .Most electronic digital gas meters remain blank at all times, smart or dumb, and only show any info after pressing red button to wake it up. This is to preserve the battery life
    Last edited by House Martin; 08-03-2018 at 1:22 PM.
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    [rant on]

    I've just received a letter from E.ON, advising me my current meter is at the end of it's life and not safe!!!! (How the elderly would feel about receiving this letter would probably panic!)

    and contact them for a new meter, the letter does not state it will be replaced with a Smart Meter or what version! it will take 30 minutes to replace....

    Umm, how they know this is incorrect!

    My annoyance, is that there is no means to have this installed at the weekend, e.g. I have to take a day off work, and lose a days holiday!

    Does it benefit me - NO, like other's in the thread - I understand how to read a meter, and what the numbers mean, and I currently provide E.ON with meter reads every month, I was hopeful that having a smart meter would mean my bill would be accurate to the READING taken, this is not true, as they will still on BILL a Quarter...

    AND, after having contacted E.ON in June 2017, and asked for a Smart Meter, two engineers visited the property, I was expecting a 30 minute install time as per advertised letter, and the Engineers, went off spoke to their boss, and told me because of my Economy 7, and space in the current box, it was likely it would take the entire afternoon (4hrs), I would be off supply, so as I run my business from the property, couldn't be off electric for that long....

    BUT Engineers then check signal with their magic box, and told me, it was at or under 30% and it may not work, and if they installed it, they may have to come back and uninstall it!

    because it would not send reads....

    [/rant off]

    Anyway E.ON you've now convinced me to say **** ***, as I'm now starting to look at switching again, contract is up in June away...

    maybe this is why they want to trap me....

    any E.ON **** ***!
    Originally posted by einsteinagogo
    Hello einsteinagogo and I'm sorry our technicians weren't able to complete a smart meter installation for you.

    The letter you received sounds like the one we send to customers when their meters are nearing the end of their guaranteed shelf life. Electricity meters are designed to last between 10 and 30 years and gas meters between 5 and 15 years. When meters reach the end of their lifespan we’ll be in touch to ask to exchange them. This is called a meter re-certification for electricity and a policy exchange for gas.

    It's not possible to give an exact time frame for carrying out this work as circumstances can differ widely between individual properties. On average, for classic/traditional meters, it takes around 30 minutes per meter to do the exchange. It's different for smart meters.

    Customers due a re-certification/policy exchange will be offered smart meters provided the property can accept them. It depends on things like the actual area, type of property, the strength of the mobile phone signal and the current metering set up. There are also certain local difficulties that don't become clear until a technician visits a property. Again, the circumstances at individual properties vary but, on average, it usually takes about an hour per meter to install smart meters. Each fuel will need to be turned off for about 30 minutes.

    We do have certain availability to visit on Saturdays and to offer set time slots during the week. This availability, though, depends on the area of the country, the local Meter Operator and the nature of the work involved. Sounds like these appointments weren't available to you.

    From what you say, I suspect the circumstances at the property are such as to make it unlikely we'll be able to fit smart meters at the present time.

    Depending on what stopped us from completing this particular installation, you might be eligible for a payment under our Guaranteed Standards of Service. These apply where it's our fault a meter appointment fails. If it is, we'll pay £30 within 10 working days regardless of whether or not you complain. If we don't do this within the 10 working days, we'll make the original payment plus an additional payment of £30 because it's late. There's more information about this on our website under Guaranteed Standards of Service. I'm not saying this applies here einsteinagogo as I don't know the full details of what happened but it's worth asking the question.

    Sorry again we weren't able to complete the installation and hope I haven't rambled on too much.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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