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  • FIRST POST
    • pennypincher3562
    • By pennypincher3562 23rd Oct 17, 9:02 PM
    • 2,121Posts
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    pennypincher3562
    Balance Transfer - FAIL
    • #1
    • 23rd Oct 17, 9:02 PM
    Balance Transfer - FAIL 23rd Oct 17 at 9:02 PM
    Hi

    I applied for a Halifax credit card last week, which I've apparently been accepted for, and should receive shortly.

    During the application process, I was asked if I wanted to do a balance transfer from my existing credit card (for a smallish amount.) I said yes, that I would like to do a balance transfer, and provided the details of my existing card.

    Anyway, I've just received an email from the Halifax, and it says Balance Transfer - FAIL. The email does not even explain why, and suggests that I should try again once I receive my new card from them.

    Anyone else seen this, and what are the causes?

    Thanks in advance.
Page 1
    • zx81
    • By zx81 23rd Oct 17, 9:08 PM
    • 17,240 Posts
    • 18,326 Thanks
    zx81
    • #2
    • 23rd Oct 17, 9:08 PM
    • #2
    • 23rd Oct 17, 9:08 PM
    Wrong card details or invalid card type.
    • ic
    • By ic 23rd Oct 17, 10:32 PM
    • 2,590 Posts
    • 1,329 Thanks
    ic
    • #3
    • 23rd Oct 17, 10:32 PM
    • #3
    • 23rd Oct 17, 10:32 PM
    Is it an Amex? I've just had to jump through various hoops to complete one (transfer from one card to another, and then another which have issued the transfer as a cheque payment off Amex account).
    * my posts are made in good faith and only represent my own opinion, experience or understanding of a situation.
    • pennypincher3562
    • By pennypincher3562 23rd Oct 17, 10:48 PM
    • 2,121 Posts
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    pennypincher3562
    • #4
    • 23rd Oct 17, 10:48 PM
    • #4
    • 23rd Oct 17, 10:48 PM
    Thanks for the replies so far. It's not an Amex, it's a Mastercard.

    Of course wrong card details entered my mind, however most decent websites can validate card details as soon as you enter them, so I'm still a bit lost here.

    All I can do I suppose is wait till I get the card physically, and try again. I wish the email informing me that the balance transfer didn't work was a bit more informative than FAIL!
    • jonesMUFCforever
    • By jonesMUFCforever 23rd Oct 17, 11:52 PM
    • 24,869 Posts
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    jonesMUFCforever
    • #5
    • 23rd Oct 17, 11:52 PM
    • #5
    • 23rd Oct 17, 11:52 PM
    Thanks for the replies so far. It's not an Amex, it's a Mastercard.

    Of course wrong card details entered my mind, however most decent websites can validate card details as soon as you enter them, so I'm still a bit lost here.

    All I can do I suppose is wait till I get the card physically, and try again. I wish the email informing me that the balance transfer didn't work was a bit more informative than FAIL!
    Originally posted by pennypincher3562
    Who issued the Mastercard?
    Could it be Lloyds or any other Lloyds banking group card? If so they may not allow in house balance transfers.
    What goes around - comes around
    give lots and you will always receive lots
    • pennypincher3562
    • By pennypincher3562 26th Oct 17, 4:22 PM
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    pennypincher3562
    • #6
    • 26th Oct 17, 4:22 PM
    • #6
    • 26th Oct 17, 4:22 PM
    Who issued the Mastercard?
    Could it be Lloyds or any other Lloyds banking group card? If so they may not allow in house balance transfers.
    Originally posted by jonesMUFCforever
    Not that I'm aware, I'm trying to do a balance transfer from Tesco Card to Halifax. Will receive card shortly and try again.
    • sjb76
    • By sjb76 26th Oct 17, 4:50 PM
    • 18 Posts
    • 7 Thanks
    sjb76
    • #7
    • 26th Oct 17, 4:50 PM
    • #7
    • 26th Oct 17, 4:50 PM
    Lloyds to RBS and Halifax are okay (and vice versa) but not between RBS and Halifax (just for info)
    • Edi81
    • By Edi81 26th Oct 17, 6:56 PM
    • 464 Posts
    • 318 Thanks
    Edi81
    • #8
    • 26th Oct 17, 6:56 PM
    • #8
    • 26th Oct 17, 6:56 PM
    I think you mean Bank of Scotland - no Royal.

    RBS is not part of Lloyds Banking Group.

    Bank of Scotland and Halifax are the same company just two different brands.
    • Ben8282
    • By Ben8282 27th Oct 17, 1:57 AM
    • 2,348 Posts
    • 1,075 Thanks
    Ben8282
    • #9
    • 27th Oct 17, 1:57 AM
    • #9
    • 27th Oct 17, 1:57 AM
    All I can do I suppose is wait till I get the card physically, and try again. I wish the email informing me that the balance transfer didn't work was a bit more informative than FAIL!
    Originally posted by pennypincher3562

    Something similar happened to me a while back with a different provider. I think that sometimes, for unknown reasons, the balance transfers requested at the time of application don't go through.
    In my case as soon as I had the card and attempted the transfer myself online it went through ok. So as you suggest, wait until you get the physical card and try again. So long as the amount is within your balance transfer limit and is not to a LBG card, I think you will find that it will go through ok.
    • pennypincher3562
    • By pennypincher3562 1st Nov 17, 11:39 PM
    • 2,121 Posts
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    pennypincher3562
    If it helps anyone else, my balance transfer went through after physically receiving the card.
    • Ditsydoris
    • By Ditsydoris 5th Jan 18, 3:08 PM
    • 1 Posts
    • 0 Thanks
    Ditsydoris
    This has just happened to me with Halifax and very frustrated as it took an age applying for it on line and having received an email stating that it had been approved, only days later I received another email stating that the balance transfer fail?
    No other explanation.. I can only imagine it's to make sure the application is genuine
    • zerog
    • By zerog 5th Jan 18, 5:11 PM
    • 2,367 Posts
    • 821 Thanks
    zerog
    This has just happened to me with Halifax and very frustrated as it took an age applying for it on line and having received an email stating that it had been approved, only days later I received another email stating that the balance transfer fail?
    No other explanation.. I can only imagine it's to make sure the application is genuine
    Originally posted by Ditsydoris
    Probably an IT problem. Happened to me 3 years ago too, no problem trying again when the card had arrived.
    • youngretired
    • By youngretired 9th Jan 18, 7:27 PM
    • 199 Posts
    • 111 Thanks
    youngretired
    I've just had this problem also. Accepted for card and requested transfer from a Post Office card to Halifax and got the fail email.

    Those who had transfers go through after receiving the card, did you request it again online or did it naturally happen after activating the card?
    • Nixtar
    • By Nixtar 10th Jan 18, 11:47 PM
    • 1 Posts
    • 1 Thanks
    Nixtar
    Thanks for sharing the result Pennypincher. I!!!8217;ve just received the exact same email and am also trying to conclude a balance transfer from my Tesco credit card.
    Last edited by Nixtar; 10-01-2018 at 11:49 PM.
    • Pusscat_Feet
    • By Pusscat_Feet 27th Apr 18, 1:55 PM
    • 1 Posts
    • 0 Thanks
    Pusscat_Feet
    This is a brilliant thread. It really put my mind at rest and good to know I'm not the only one. I've just received an email from Halifax with a "fail" notification. Has anyone sorted out their balance transfer when the physical card arrived? Please let me know.

    Thanks Muchly
    • maxximus75
    • By maxximus75 27th Apr 18, 3:56 PM
    • 104 Posts
    • 32 Thanks
    maxximus75
    Sometimes what happens is that although you have been accepted online, the balance transfers you enter start to process although you account may not be fully open.

    These in turn try to complete and therefore fail.

    Once the card has been printed the account is fully open so when they are requested again, they go through without a hitch.
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