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    • BFerman
    • By BFerman 12th Oct 17, 10:27 AM
    • 1Posts
    • 0Thanks
    Builder Problems
    • #1
    • 12th Oct 17, 10:27 AM
    Builder Problems 12th Oct 17 at 10:27 AM
    A few months a go we appointed a building company that is FMB and Trust Mark registered and provided IWA warranty to carry out a refurbishment of our kitchen -

    1. Remove old suspended floor and replace with concrete flooring with underfloor heating and tiled (we provided the porcelain tiles that costed 1800 in total).
    2, Decorate new kitchen
    3. Provide plumbing for new appliances
    4. Hide all plumbing pipe work behind walls and floors
    5. Install 2 new radiators
    6. Remove and install new skirting
    7. Re-wire extractor fan
    8. Add a new network cable under the floor to the router which is located in the front of the house.
    9. Replace kitchen door and windows

    From the above list the issues are as follows -
    1. Concrete was not left to cure for the amount of days required as per guidelines (few cracks appeared on the screed prior to tiling), Underfloor heating was not commissioned as per guidelines, Decoupling Membrane for tiling was initially left out but when advised was in the contract, was re-added, Tiles have been laid above the original floor level and therefore forming a step into the kitchen (they have added a threshold to create a small slope to avoid an actual step but as we have a wheelchair user in the house hold, a threshold is not ideal!) and lastly the tiles they have laid have multiple small chips due to kicking off levelling clips and the floor is at a small gradient as they did not use a self levelling compound and therefore some of our kitchen units are at a noticeable tilt.

    *The issues with the floor being un-level was mentioned to them when the screed was dry and prior to laying the tiles and yet still the issue was not rectified!
    2. A few areas they have missed out to decorate...
    3. Forgotten to provide plumbing for our new fridge freezer!
    4. Only installed one radiator instead of the 2
    * when issues with floor were mentioned they left odd jobs out and did not return
    5. Skirting not installed - Refund offered.
    6. Did not re-wire extractor due to issues with RSJ in the way - refund accepted
    7. Network cable was only half compelte therefore making it redundant.
    8. Initially quote for both windows and door was provided as apart of the overall quote however at the time of work, PM mentioned only quoted for 2*windows and 1 door instead of 4*windows and 1*door.

    The building firm have now created as multiple inconveniences as we are not sure how good the flooring is (any underlying issues) and with the jobs not done, we are going to have to find new tradesman.

    How should I go about tackling this issue with the company?
Page 1
    • teneighty
    • By teneighty 12th Oct 17, 11:08 AM
    • 1,140 Posts
    • 818 Thanks
    • #2
    • 12th Oct 17, 11:08 AM
    • #2
    • 12th Oct 17, 11:08 AM
    The Federation of Master Builders have a dispute resolution and conciliation service.

    Other than that small claims/fast track route.
    • Furts
    • By Furts 12th Oct 17, 1:03 PM
    • 4,292 Posts
    • 2,785 Thanks
    • #3
    • 12th Oct 17, 1:03 PM
    • #3
    • 12th Oct 17, 1:03 PM
    Welcome as a Newbie, and I am fascinated by the post. It seems remarkably similar to one, or two, similar posts under different name(s) in recent months. It also sounds remarkably similar to a lengthy pm I received a month or so back.

    Somewhere out in the wide world you may have a double, or a triple!
    • JEN22
    • By JEN22 12th Oct 17, 3:45 PM
    • 440 Posts
    • 86 Thanks
    • #4
    • 12th Oct 17, 3:45 PM
    • #4
    • 12th Oct 17, 3:45 PM
    is it me or have e had this post before under a different name
    • Furts
    • By Furts 16th Oct 17, 8:22 AM
    • 4,292 Posts
    • 2,785 Thanks
    • #5
    • 16th Oct 17, 8:22 AM
    • #5
    • 16th Oct 17, 8:22 AM
    No feedback from OP so all this remains one of life's mysteries. The post is lacking in crucial details like contract, stage payments and retentions. Then there is all the involvement of FMB, Trustmark and IWA. With all this in mind I wonder if they want any help or advice at all.
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