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  • FIRST POST
    • Marcus-H
    • By Marcus-H 12th Oct 17, 7:29 AM
    • 73Posts
    • 13Thanks
    Marcus-H
    How long does Stamp Duty Refunds take?
    • #1
    • 12th Oct 17, 7:29 AM
    How long does Stamp Duty Refunds take? 12th Oct 17 at 7:29 AM
    Anyone know the current payment timeline?

    Submitted my refund in last week of August.
    Got an email receipt saying "Youíll normally receive a response within 35 days."

    Not heard a thing & now into over 45 days (& 35 business days).

    Tried calling the helpline number, but they have no idea as payments are by another department who are not contactable by phone.

    *rant* Bet if i had paid it late they be fining me & charging me interest.
Page 1
    • 00ec25
    • By 00ec25 12th Oct 17, 9:30 AM
    • 6,515 Posts
    • 6,077 Thanks
    00ec25
    • #2
    • 12th Oct 17, 9:30 AM
    • #2
    • 12th Oct 17, 9:30 AM
    is this a refund of higher rate SDLT?

    if so then your response is a bit "odd" given the timescale HMRC itself lists:
    Q33.
    How long will take for the refund to be paid?
    A33.
    HMRC aims to process all repayment requests within 15 working days. This assumes that you provide HMRC with all the information we need upfront. The repayment request form, which is available on GOV.UK, sets out all the information that HMRC will need to process a repayment. Link to form:
    https://www.gov.uk/government/publications/stamp-duty-land-tax-apply-for-arepayment-of-the-higher-rates-for-additional-properties.
    Q34.
    Will I be paid compensation if the refund takes longer than 15 working days?
    A34.
    HMRC does not pay compensation if a refund takes longer than 15 days. However, you will be entitled to interest on the amount paid, which will be included automatically in the repayment.
    • Marcus-H
    • By Marcus-H 12th Oct 17, 9:24 PM
    • 73 Posts
    • 13 Thanks
    Marcus-H
    • #3
    • 12th Oct 17, 9:24 PM
    • #3
    • 12th Oct 17, 9:24 PM
    Yes
    Bought before my sale went through so got hit with the extra 3%
    Submitted online once sale went through & was advised it takes 35 days! Now upto near 50 days and over 35 business days. Certainly a lot longer than the Q&A
    • Marcus-H
    • By Marcus-H 13th Oct 17, 3:58 PM
    • 73 Posts
    • 13 Thanks
    Marcus-H
    • #4
    • 13th Oct 17, 3:58 PM
    • #4
    • 13th Oct 17, 3:58 PM
    cheque turned up today with a little extra for interest (not much!) - just incase anyone finds this thread looking for the same info.
    Took 40 business days
    • dgmelton
    • By dgmelton 21st Oct 17, 2:42 PM
    • 28 Posts
    • 5 Thanks
    dgmelton
    • #5
    • 21st Oct 17, 2:42 PM
    Stamp duty refund.
    • #5
    • 21st Oct 17, 2:42 PM
    Hi
    I applied for a refund in Jun, yes June. I did receive a chance but it was for 10x the amount it should be, they cancelled that and guess what after 3 complaints and nearly 5 months I am still waiting, no one owns it, no one progresses it I am just told they have too much work and I can ring again in another 10 business working days, when they say exactly the same thing. I have put in official complaints and I get told they agree itís appauling but to ring again in 10 days. Iím at my wits end they are completely incompetent, and I need my refund.
    • Nancyboo
    • By Nancyboo 3rd Nov 17, 6:09 PM
    • 1 Posts
    • 0 Thanks
    Nancyboo
    • #6
    • 3rd Nov 17, 6:09 PM
    Growing and groaning timescales
    • #6
    • 3rd Nov 17, 6:09 PM
    I submitted my claim mid September 2017 called HMRC today (day 40) and they said call back in December if I havenít received refund by end of November. The lack of communication is appalling. They told me on email should be processed in 35 days, and today they said they aim to settle refunds in 55 days. I am sure HMRC are gaining shed loads of interest on our hard earned money.
    • Furqan
    • By Furqan 16th Nov 17, 5:44 PM
    • 1 Posts
    • 0 Thanks
    Furqan
    • #7
    • 16th Nov 17, 5:44 PM
    • #7
    • 16th Nov 17, 5:44 PM
    I gave them a call earlier today (16th Nov), 55 working days is the current estimated time to process refunds.
    • 00ec25
    • By 00ec25 16th Nov 17, 6:16 PM
    • 6,515 Posts
    • 6,077 Thanks
    00ec25
    • #8
    • 16th Nov 17, 6:16 PM
    • #8
    • 16th Nov 17, 6:16 PM
    I am sure HMRC are gaining shed loads of interest on our hard earned money.
    Originally posted by Nancyboo
    since you are sure please provide the evidence

    £1 million pounds at 1% interest produces £27 per day interest, shed loads indeed.

    a "standard sized" 8ft by 6ft shed is roughly 8 cubic metres by volume. A £1 coin is roughly 0.00000452 cubic metres by volume so a "shed load" would require 1.7 million £1 coins.
    At £27 earned per 1 million invested, it would require £1.7M/27 = 66,962 x £1m = 63 trillion £ of investments to generate a shed load, ie the national debt

    a somewhat OTT allegation
    Last edited by 00ec25; 17-11-2017 at 5:23 AM.
    • pewe
    • By pewe 11th Dec 17, 4:29 PM
    • 47 Posts
    • 5 Thanks
    pewe
    • #9
    • 11th Dec 17, 4:29 PM
    • #9
    • 11th Dec 17, 4:29 PM
    We will be applying for our refund next week.

    We were originally told it would take 15 days for them to refund, but reading the comments here I hope that if it does take over 15 days that the interest they pay will cover the cost of the loan we took out to make the original payment - but that's probably wishful thinking.

    Certain organisations get away with being a law unto themselves - like our purchasers solicitor who promised to undertake certain actions 'tomorrow' and then took 13 days to do it - costing us £1000 extra for our bridging loan whilst we waited for them to get their finger out.
    Unfortunately, we have no recourse for compensation as they 'were not acting for us'.
    • robtweed1955
    • By robtweed1955 12th Dec 17, 4:47 PM
    • 1 Posts
    • 0 Thanks
    robtweed1955
    I applied on 29 September. Repayment was approved, but on 24 October they decided there was some "technical issue" that they needed to investigate - no further information was available from them, so I've no idea what kind of issue it is.

    55 working days passed without payment arriving or any further information from HMRC about the nature of the issue or when I could expect payment. I lodged a complaint and was told I would receive a reply within 48 hours. That time elapsed without a call back from HMRC. I called to find out why nobody had called me, only to be told that because their systems had been down for 3 hours or so, I'd need to wait a further 24 hours.

    I'm tearing my hair out now - nobody you can talk to at HMRC seems capable of doing anything but apologising. You can't be put through to anyone who might actually know something and have the authority to make anything happen. It's an utter disgrace. I had to give them the money on the button when purchasing the property, but getting my money back from them is almost impossible it seems.

    I'm still none the wiser what the "technical issue" that caused the hold-up was and where they are in terms of resolving it, and apparently no closer to getting my refund.
    • pewe
    • By pewe 12th Dec 17, 5:04 PM
    • 47 Posts
    • 5 Thanks
    pewe
    I had a similar problem with them earlier this year when a tax refund kept getting 'lost'.
    Turned out it was subject to a 'spot check' by their fraud department and nobody knew.

    They are a bit of a joke now since the government cut back their funding.
    • Slithery
    • By Slithery 12th Dec 17, 5:14 PM
    • 726 Posts
    • 1,132 Thanks
    Slithery
    Turned out it was subject to a 'spot check' by their fraud department and nobody knew.
    Originally posted by pewe
    More like it was subject to a 'spot check' by their fraud department and legally they aren't allowed to tell you this
    • resk
    • By resk 12th Dec 17, 5:28 PM
    • 28 Posts
    • 14 Thanks
    resk
    It seems that Revenue Scotland are more efficient with refunding the equivalent Additional Dwelling Supplement (also 3%). My flat sold on 18th October, and my solicitor claimed it on or just after that date - I got the money paid into my account on 3rd November.
    • roystoncrow
    • By roystoncrow 23rd Jan 18, 4:40 PM
    • 1 Posts
    • 0 Thanks
    roystoncrow
    Got no better
    Applied end of November 2017. Told on 8/1/18 that it takes 50 working days. Can't confirm receipt of my repayment form. Called again 23/1/18. Time to process is now 55 days. Still can't tell me if they received my original form. Advised to resubmit to avoid missing deadline, preferably online. Government Gateway can't confirm my Identity, so I can't submit online. Will send 2nd hard copy. I guess I will still be waiting next May.
    • pewe
    • By pewe 23rd Jan 18, 6:11 PM
    • 47 Posts
    • 5 Thanks
    pewe
    I applied on 4th Jan using the online facility. My application is listed in 'My Account' and shows a deadline for response of 1st March.
    However when I phoned them they said to ignore that as it is wrong and the deadline is now 55 days.
    • 00ec25
    • By 00ec25 23rd Jan 18, 7:34 PM
    • 6,515 Posts
    • 6,077 Thanks
    00ec25
    I applied on 4th Jan using the online facility. My application is listed in 'My Account' and shows a deadline for response of 1st March.
    However when I phoned them they said to ignore that as it is wrong and the deadline is now 55 days.
    Originally posted by pewe
    "they" are rather busy with an avalanche of last minute tax returns
    • pewe
    • By pewe 27th Jan 18, 9:52 PM
    • 47 Posts
    • 5 Thanks
    pewe
    Well so much for their 55 days.
    Applied on the 4th and the cheque arrived on the 25th - my maths says that is 21 days
    • 00ec25
    • By 00ec25 28th Jan 18, 10:08 AM
    • 6,515 Posts
    • 6,077 Thanks
    00ec25
    Well so much for their 55 days.
    Applied on the 4th and the cheque arrived on the 25th - my maths says that is 21 days
    Originally posted by pewe
    LOL they were "managing your expectations" ie buying time for themselves free of being chased by you
    • Galneale
    • By Galneale 1st Feb 18, 2:14 PM
    • 1 Posts
    • 1 Thanks
    Galneale
    I submitted an HMRC stamp duty refund application by mail on 11 Jan 2018. I phoned on 22 Jan to see if it had been received and the officer I spoke to said he couldn't tell me as it would be quite a while before the system would transfer it to his office. (If it had been an on-line refund application he said he would have had the information). However, he asked me for the reference number of the application and he was v surprised to find it had been dealt with and approved for repayment. He could not believe it had been done that quickly. I received the refund cheque on 27 January and they'd even added £30 interest. I'm a happy boy!
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