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    • FloraHarvey
    • By FloraHarvey 11th Oct 17, 2:23 PM
    • 1Posts
    • 0Thanks
    Compensation - AirMiles vs s
    • #1
    • 11th Oct 17, 2:23 PM
    Compensation - AirMiles vs s 11th Oct 17 at 2:23 PM
    On June 17th this year AA Flight 057 from LHR to MIA was diverted to Terpeira in the Azores for a medical emergency.
    The result was a 6 hour delay in reaching Miami causing cancelled meetings and much distress and inconvenience.
    AA's Customer Relations (pre- emptying a Claim) apologised and credited me with 20,000 Air Miles as compensation without any action on my part.
    Am I obliged to accept this in final settlement, or should I press for a financial claim which I understand could be for 530 ( according to the Daily Mail of 1/7/2017)?
    I look forward to your guidance.
Page 1
    • IAmWales
    • By IAmWales 11th Oct 17, 2:33 PM
    • 1,860 Posts
    • 3,925 Thanks
    • #2
    • 11th Oct 17, 2:33 PM
    • #2
    • 11th Oct 17, 2:33 PM
    A medical emergency is an extraordinary circumstance. You are not entitled to compensation.

    You should never rely on the Daily Mail for anything factual!
    • JPears
    • By JPears 11th Oct 17, 3:24 PM
    • 3,776 Posts
    • 1,046 Thanks
    • #3
    • 11th Oct 17, 3:24 PM
    • #3
    • 11th Oct 17, 3:24 PM
    If it truly was an medical emergency then take the airmiles. You're not entitled to anything else under reg 261/2004.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
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