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  • FIRST POST
    • JAspn
    • By JAspn 9th Oct 17, 12:52 PM
    • 7Posts
    • 0Thanks
    JAspn
    BT - switch to Plusnet / EE ?
    • #1
    • 9th Oct 17, 12:52 PM
    BT - switch to Plusnet / EE ? 9th Oct 17 at 12:52 PM
    I've been a long term BT customer - currently on unlimited BT Infinity 1 (calls and BB). Contract runs out soon so looking at any savings and Plusnet seems to offer best price with EE not far behind (barr the price of connection and free router delivery).


    Any opinions on eithers service/supply? Not changed phone supply in years and although paying more, service is strong - worried switch could give usage/service issues.
    Thanks
Page 1
    • JJ Egan
    • By JJ Egan 9th Oct 17, 3:18 PM
    • 10,504 Posts
    • 4,438 Thanks
    JJ Egan
    • #2
    • 9th Oct 17, 3:18 PM
    • #2
    • 9th Oct 17, 3:18 PM
    Price up what you want from PN and EE .
    Contract ending tell BT you are leaving and see what they offer .
    • JAspn
    • By JAspn 9th Oct 17, 5:29 PM
    • 7 Posts
    • 0 Thanks
    JAspn
    • #3
    • 9th Oct 17, 5:29 PM
    • #3
    • 9th Oct 17, 5:29 PM
    Thanks - I have prices laid out - I just wanted to know of any experiences of switching to either of these and what they are like for phone & broadband service. Don't want to switch if they have a known weaker service and/or customer service.
    • flashg67
    • By flashg67 9th Oct 17, 5:51 PM
    • 2,501 Posts
    • 1,638 Thanks
    flashg67
    • #4
    • 9th Oct 17, 5:51 PM
    • #4
    • 9th Oct 17, 5:51 PM
    Had PN for years and found them good. As far as I remember, the switch went through quickly as did the upgrade to fibre 18 months ago.
    There is sometimes a wait if you need to call them, but at least when you get through, there's usually someone who knows what they're doing & gets things sorted. There's a good community forum too.
    • teddysmum
    • By teddysmum 9th Oct 17, 6:34 PM
    • 9,044 Posts
    • 5,393 Thanks
    teddysmum
    • #5
    • 9th Oct 17, 6:34 PM
    • #5
    • 9th Oct 17, 6:34 PM
    I went from Sky to PlusNet ,the only 'hitch' being that my line was done late on a Friday, so the ADSL was done first thing on Saturday, so I was without it overnight.


    Settling in took ages as my first speeds were low for more than the usual two weeks, with frequent drop outs and it took several 'techs' to sort, some saying the problem was easily seen with others having no idea. Then for most of the time my speed was a regular low 4Mbps (used to be 5 to 6+).


    However ,after a chance comment on their forum, someone did another teak, meaning I have an extra greater than 1Mbps gain ,giving about 5.7 regularly, so I have stayed, after being given a good deal (10p/month more than last year).
    • AndyPK
    • By AndyPK 9th Oct 17, 6:37 PM
    • 2,905 Posts
    • 815 Thanks
    AndyPK
    • #6
    • 9th Oct 17, 6:37 PM
    • #6
    • 9th Oct 17, 6:37 PM
    I moved from BT to EE. It was an excellent choice. Very pleased with them.
    • missile
    • By missile 17th Oct 17, 11:19 PM
    • 9,479 Posts
    • 4,715 Thanks
    missile
    • #7
    • 17th Oct 17, 11:19 PM
    • #7
    • 17th Oct 17, 11:19 PM
    I moved from BT to PlusNet. It was painful. Took several weeks before PlusNet sorted the poor connection speed. It was their error but they tried to blame Open Reach.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
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