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    • rdodds88
    • By rdodds88 9th Oct 17, 10:26 AM
    • 1Posts
    • 0Thanks
    Direct Debit changes - PSA Finance
    • #1
    • 9th Oct 17, 10:26 AM
    Direct Debit changes - PSA Finance 9th Oct 17 at 10:26 AM
    Hi there,

    Looking for some advice please.

    I recently signed up for a contract hire vehicle. The car was delivered on 23rd August and payment was taken on 25th August - 170

    The next payment was taken out on 25th September. - 170 All looking good....

    They then took another payment out on 2nd October. I called to tell them this and they claimed a change was made with the direct debit which caused this. They have told me they have refunded the 170 but it will take 2/3 working days

    5 days later I rang to ask where the money was and was told it now takes 7-10 days. Furthermore, I was informed the next payment will be taken on 11th October!!! And this is now the new direct debit date.

    So within my salary month (20th Sept to 19th Oct) I will be charged 510 instead of 170. Is this legal???? When I tried to explain to the person on the phone how this isn't logical or affordable it was like talking to a brick wall. Waiting for her manager to call me back.

    Regardless of the incorrect payment on 3rd, as these companies allowed to change direct debit date so 2 payments are taken within 30 days?

    Hope this makes sense to someone and sorry for long email. I am fuming!
Page 1
    • eskbanker
    • By eskbanker 9th Oct 17, 10:43 AM
    • 7,417 Posts
    • 7,984 Thanks
    • #2
    • 9th Oct 17, 10:43 AM
    • #2
    • 9th Oct 17, 10:43 AM
    Companies taking payments by direct debit need to abide by the Direct Debit Guarantee, which offers protection against changes to amounts or dates not being notified adequately.

    If the contract hire company isn't playing ball, invoke the guarantee with your bank to get an immediate refund on erroneous payments while everything gets sorted out, but ultimately you need to clarify the payment schedule with the contract hire company, with particular reference to the Ts & Cs of the contract you'll have signed....
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