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  • FIRST POST
    • newleaf
    • By newleaf 6th Oct 17, 5:34 PM
    • 3,005Posts
    • 3,449Thanks
    newleaf
    item drastically reduced in price shortly after purchase
    • #1
    • 6th Oct 17, 5:34 PM
    item drastically reduced in price shortly after purchase 6th Oct 17 at 5:34 PM
    I bought an expensive coat a couple of days ago, a 'new season' waterproof, so obviously I was not expecting it to be reduced in price any time soon, and I needed it. It came today, and I'm very pleased with it, so I went back to the website intending to leave a favourable review but was then very shocked to find that it has 40% off in a weekend promotion!
    I suppose could repurchase and return the original, but that would incur a returns cost.
    Do I have any grounds to ask for a refund of the difference in price between the price I paid and the current offer?
    I've emailed them to complain, but I would like to be certain of my rights before I start arguing the toss.
    Official DFW Nerd No 096 - Proud to have dealt with my debt!
Page 2
    • SouthUKMan
    • By SouthUKMan 9th Oct 17, 9:17 PM
    • 381 Posts
    • 305 Thanks
    SouthUKMan
    Social skills perhaps.
    Originally posted by Sicard
    This is a forum where a range of views and opinions are sought and exchanged. Personally I find the way the op handled this situation distasteful. End of.
    • johnson293
    • By johnson293 13th Jul 18, 11:33 AM
    • 470 Posts
    • 221 Thanks
    johnson293
    We've just had a similar thing happen to us, with Goldsmiths.

    We bought 2 wedding rings, one for me and one for her - mine had to be made/sized, but her size was in stock. We paid for both rings, and took hers home.

    This week, we got the call that my ring was ready and to go and try it & collect it. On visiting the store, they now have an up to 50% sale on... sods law, the ring we bought for her is 50% off, down from 600 to 300.

    After getting my ring, we (cheekily) asked the assistant if there was any refund of the difference available, otherwise we'd consider returning it and ordering it again online (they had sold out of it instore).

    She was fine about it and said just to return the ring with receipt to store, and they would simply process a return/refund, and we'd simply buy the same ring back at the lower price.

    We were surprised they were so open to doing that, and after checking the receipt, it stated refunds within 14 days only (exchanges within 30 days), and we were slightly over the 14 days, but they sorted a refund of the difference (300) without issue.

    So, big thumbs up for Goldsmiths ,and we now have 300 more to spend towards wedding stuff.
    • reason2
    • By reason2 13th Jul 18, 3:54 PM
    • 336 Posts
    • 375 Thanks
    reason2
    I look forward to the OP buying something and seeing it 48 hours later for 40% more and offering the company the difference between what they paid and what the new price is..
    • shaun from Africa
    • By shaun from Africa 13th Jul 18, 5:05 PM
    • 10,542 Posts
    • 11,916 Thanks
    shaun from Africa
    I look forward to the OP buying something and seeing it 48 hours later for 40% more and offering the company the difference between what they paid and what the new price is..
    Originally posted by reason2
    You do know what the name of this website is don't you?
    They had every right to enquire about getting a refund of the difference (just as the retailer had the right to refuse the request) and for 300, I don't blame them in the least.
    • DCFC79
    • By DCFC79 13th Jul 18, 9:48 PM
    • 33,372 Posts
    • 21,002 Thanks
    DCFC79
    We've just had a similar thing happen to us, with Goldsmiths.

    We bought 2 wedding rings, one for me and one for her - mine had to be made/sized, but her size was in stock. We paid for both rings, and took hers home.

    This week, we got the call that my ring was ready and to go and try it & collect it. On visiting the store, they now have an up to 50% sale on... sods law, the ring we bought for her is 50% off, down from 600 to 300.

    After getting my ring, we (cheekily) asked the assistant if there was any refund of the difference available, otherwise we'd consider returning it and ordering it again online (they had sold out of it instore).

    She was fine about it and said just to return the ring with receipt to store, and they would simply process a return/refund, and we'd simply buy the same ring back at the lower price.

    We were surprised they were so open to doing that, and after checking the receipt, it stated refunds within 14 days only (exchanges within 30 days), and we were slightly over the 14 days, but they sorted a refund of the difference (300) without issue.

    So, big thumbs up for Goldsmiths ,and we now have 300 more to spend towards wedding stuff.
    Originally posted by johnson293
    Why drag up an old thread ?
    • springchicken
    • By springchicken 26th Nov 18, 12:41 PM
    • 598 Posts
    • 506 Thanks
    springchicken
    In a similar situation ordered 3 Ancestry DNA tests for Christmas presents 10 days ago, 79 each. On offer atm for 49. Rang up customer service and was refunded the difference with no problem whatsoever. Just thought this would be helpful for people procrastinating in similar situations. Always worth a try.
    Last edited by springchicken; 27-11-2018 at 11:19 AM.
    Moneysaving? - I cant stop spending because of this site!
    • DoaM
    • By DoaM 26th Nov 18, 12:42 PM
    • 5,947 Posts
    • 5,820 Thanks
    DoaM
    Pound sign not working btw.
    Originally posted by springchicken
    Left-ALT 0 1 6 3 (on the number pad) gives you

    (I know this because my laptop has a US keyboard so I need to do that to get a sign).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Samantha57
    • By Samantha57 27th Nov 18, 4:00 PM
    • 1 Posts
    • 0 Thanks
    Samantha57
    Having difficulty reading?
    Am I missing something? A consumer buys an item because they like it and believe it to be a fair price. They're happy with their purchasing decision.

    Then the retailer decides to reduce the price and all of a sudden the consumer is unhappy and talking about their rights and writing to the retailer to complain.

    We all like a bargain - but we also have to be reasonable.
    Originally posted by SouthUKMan

    Are you having difficulty reading or are you just arrogant and rude? I reckon the later may be more accurate. The original poster DID NOT once say anything about their rights. They chanced their luck and it paid of. The site is money saving expert, they saved money. Honestly people like you are infuriating.
    • DoaM
    • By DoaM 27th Nov 18, 4:09 PM
    • 5,947 Posts
    • 5,820 Thanks
    DoaM
    Interesting first post - can we expect more of the same or will you actually contribute?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • lincroft1710
    • By lincroft1710 27th Nov 18, 4:16 PM
    • 11,387 Posts
    • 9,768 Thanks
    lincroft1710
    Are you having difficulty reading or are you just arrogant and rude? I reckon the later may be more accurate. The original poster DID NOT once say anything about their rights. They chanced their luck and it paid of. The site is money saving expert, they saved money. Honestly people like you are infuriating.
    Originally posted by Samantha57
    The post to which you have replied is 13 months old and the poster has not posted in the last 6 months, so may no longer be an active member and thus may not see your post.
    • marcarm
    • By marcarm 27th Nov 18, 4:47 PM
    • 959 Posts
    • 1,202 Thanks
    marcarm
    Are you having difficulty reading or are you just arrogant and rude? I reckon the later may be more accurate. The original poster DID NOT once say anything about their rights. They chanced their luck and it paid of. The site is money saving expert, they saved money. Honestly people like you are infuriating.
    Originally posted by Samantha57
    How ironic
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