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    • By aaarrrggghhh 5th Oct 17, 10:46 PM
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    Thomas Cook and Irma
    • #1
    • 5th Oct 17, 10:46 PM
    Thomas Cook and Irma 5th Oct 17 at 10:46 PM
    We've just returned from a holiday to Florida. My question is regarding possible compensation for the cancellations and delays experienced beforehand.

    We were booked to fly on 09/09 with Thomas Cook. This flight was cancelled although this wasn't communicated to us until we got to the airport, costing us fifty quid in taxi fares there and back.

    I got on the phone to them and rearranged the flight for 11/09, the Monday. MSE and TC website were reporting that TC flights were cancelled until this date when flights would resume.

    We got to the airport on the Monday to find that this flight had been delayed, by 48 hours. No communication again and all showing as good online. Another fifty quid in taxis down.

    We then get to Wednesday 13/09. We get to the airport to find the flight had been delayed again, this time by an hour. At the gate, we are told that in actual fact there is a 'problem with the plane' and we are to go to the next gate (of course, this had nothing to do with the fact only 11 people were due to fly on the first plane...) We eventually took off 90 minutes late and arrived in Orlando. We then waited nearly an hour for them to open the plane doors as there was a problem with the walkway. We got off the plane within the three hours needed for EU compensation.

    Does the fact other airlines were flying on Monday count? TC didn't fly until the Wednesday. I only want the money spent on taxis back, really. I suppose Resolver might be the way to go but annoyed with lack of communication and all advice from TC was 'go to the airport as normal' even though flights were cancelled.
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