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  • FIRST POST
    • Kiwinz89
    • By Kiwinz89 5th Oct 17, 12:00 AM
    • 1Posts
    • 0Thanks
    Kiwinz89
    Broadband cost after contact
    • #1
    • 5th Oct 17, 12:00 AM
    Broadband cost after contact 5th Oct 17 at 12:00 AM
    My contract with Virgin has just ended. I was paying 34pm for 12months VIVID100. Now three contract is up, my monthly bill is 45.

    However, current deals for new customers is 32pm 12month contract, then 38 per month VIVID100.

    I'm a little confused. To me it is saying that the cost of VIVID100 at market price is 38 with new customer discount of 6.

    So, why is my out of contract price still 45? It is now looking as though they're claiming back 7pm (45-38) of my 12 month contract discount.

    Why am I not put on the market price, 'variable' if you call it, pricing? Just appears to be over charging for the sake of it!
Page 1
    • iniltous
    • By iniltous 5th Oct 17, 9:12 AM
    • 1,600 Posts
    • 612 Thanks
    iniltous
    • #2
    • 5th Oct 17, 9:12 AM
    • #2
    • 5th Oct 17, 9:12 AM
    Your contract didn't end after 12 months, the minimum term and discount period did, but your contract continues until you (or they) end it....you signed up to a deal that was 34 then 45 a month , the fact that there is a better deal available now doesn't automatically affect your contract with them, you presumably were happy enough at the time to pay 45 a month after the first 12 months, otherwise why did you sign up
    You are at liberty to contact them ( if you want to remain a customer of VM ) and negotiate a new deal, that may or may not be as good as the current new customer offer of 32/38 a month
    Why do you think they structure deals in this way (not just VM) , they hope that you will not realise you have passed the discount period, or 'customer intertia' means you cannot be bothered to contact them about getting a better price, they want to get as much money out of you as they can, or tie you down to a new minimum term
    Last edited by iniltous; 05-10-2017 at 9:17 AM.
    • Colin_Maybe
    • By Colin_Maybe 5th Oct 17, 9:15 AM
    • 2,224 Posts
    • 1,032 Thanks
    Colin_Maybe
    • #3
    • 5th Oct 17, 9:15 AM
    • #3
    • 5th Oct 17, 9:15 AM
    Don't know where you're getting your prices but I've just checked and the current deal is 34 a month for 12 months and then rising to 45 with a 20 activation fee for Vivid 100.
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