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    • _pete_
    • By _pete_ 4th Oct 17, 10:41 AM
    • 131Posts
    • 36Thanks
    Crabtree & Evelyn: Beware!
    • #1
    • 4th Oct 17, 10:41 AM
    Crabtree & Evelyn: Beware! 4th Oct 17 at 10:41 AM
    I ordered some soaps via the C&E online store. They never arrived and I've received no response to my emails or phone calls (they simply don't answer the phone). I've had to arrange for a chargeback via my credit card company.

    They were supposed to be a birthday present from my mum.

    I wish I'd looked on Trustpilot first - Crabtree and Evelyn have shocking reviews for their online service.
Page 1
    • _pete_
    • By _pete_ 9th Oct 17, 11:47 AM
    • 131 Posts
    • 36 Thanks
    • #2
    • 9th Oct 17, 11:47 AM
    • #2
    • 9th Oct 17, 11:47 AM
    Just to update my orginal post.

    In the end I contacted their press office to ask if the company was going bust (ie, no one answers the phone or replies to emails). They were adamant that C&E are still solvent but they'd been 'restructuring to improve our customer service'. Seems like a lengthy restructure given that they appear to have had this problem since May.

    Anyway, after that little exchange of emails someone else from the company contacted me to arrange a refund. Needless to say the package never turned up, but I was just glad to get my money back in the end.
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