Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • fake_smile
    • By fake_smile 3rd Oct 17, 12:16 PM
    • 155Posts
    • 241Thanks
    fake_smile
    Utilita - help me
    • #1
    • 3rd Oct 17, 12:16 PM
    Utilita - help me 3rd Oct 17 at 12:16 PM
    Received a telephone call on 15th September from Utilita.

    It all sounded good, my current provider is expensive and I was actively looking to change supplier. So the caller asked me to say yes after each paragraph he read out so I would be entering into a verbal contract. As I was doing so, I had a quick change of heart (I have several mental health conditions, long story). And I terminated the call before agreeing. I only agreed to 1 part. Confirming my name and date of birth.

    I have now been told that I have been signed up and can not cancel because the 14 day cooling off period has passed. It hasn't been 14 clear days. Shouldn't this be clear days, not including weekends?

    I know this is my fault and I should have declined instead of terminating the call halfway through. Its just the way I am. I'm an idiot.

    Does anyone know if I can still get out of it? I am not even named on the tenancy at the house.
Page 1
    • Hengus
    • By Hengus 3rd Oct 17, 12:44 PM
    • 6,040 Posts
    • 3,717 Thanks
    Hengus
    • #2
    • 3rd Oct 17, 12:44 PM
    • #2
    • 3rd Oct 17, 12:44 PM
    Received a telephone call on 15th September from Utilita.

    It all sounded good, my current provider is expensive and I was actively looking to change supplier. So the caller asked me to say yes after each paragraph he read out so I would be entering into a verbal contract. As I was doing so, I had a quick change of heart (I have several mental health conditions, long story). And I terminated the call before agreeing. I only agreed to 1 part. Confirming my name and date of birth.

    I have now been told that I have been signed up and can not cancel because the 14 day cooling off period has passed. It hasn't been 14 clear days. Shouldn't this be clear days, not including weekends?

    I know this is my fault and I should have declined instead of terminating the call halfway through. Its just the way I am. I'm an idiot.

    Does anyone know if I can still get out of it? I am not even named on the tenancy at the house.
    Originally posted by fake_smile
    It is 14 days including weekends. You can get out of any domestic energy contract by initiating another switch but this may incur an exit fee. If it does, look for a supplier like Bulb which will re-pay any exit fee if you switch to them. Have a look at their website. You can then switch again if you can find a better deal.
    • footyguy
    • By footyguy 3rd Oct 17, 2:09 PM
    • 4,136 Posts
    • 1,672 Thanks
    footyguy
    • #3
    • 3rd Oct 17, 2:09 PM
    • #3
    • 3rd Oct 17, 2:09 PM
    Received a telephone call on 15th September from Utilita.

    It all sounded good, my current provider is expensive and I was actively looking to change supplier. So the caller asked me to say yes after each paragraph he read out so I would be entering into a verbal contract. As I was doing so, I had a quick change of heart (I have several mental health conditions, long story). And I terminated the call before agreeing. I only agreed to 1 part. Confirming my name and date of birth.

    I have now been told that I have been signed up and can not cancel because the 14 day cooling off period has passed. It hasn't been 14 clear days. Shouldn't this be clear days, not including weekends?

    I know this is my fault and I should have declined instead of terminating the call halfway through. Its just the way I am. I'm an idiot.

    Does anyone know if I can still get out of it? I am not even named on the tenancy at the house.
    Originally posted by fake_smile
    I'm sorry, but your version of events does not really make much sense.

    As you say, you were warned you "would be" entering into a verbal contract, however you "had a quick change of heart" and "terminated the call before agreeing"

    You say you "only agreed to 1 part. Confirming my name and date of birth."

    If you did not enter in a contract for Utilita to supply you, then they cannot create a contract.

    Also you should have been advised of the 14 day cooling off period, or at least it sent to you before it expired (there's no point being told once it expires)

    Did your existing supplier not contact you with a 'sorry you are leaving' communication? If not, sounds like they don't care you are leaving.

    Consult a comparison site to find the best deal for you. As a domestic customer, you can move supplier whenever you like ... although early exit fees may apply. These can often be mitigated by the possible cashback available when switching to may suppliers.

    Edit: I see this isn't the only contract you dispute having ever created
    http://forums.moneysavingexpert.com/showthread.php?t=5721015

    Good luck!
    Last edited by footyguy; 03-10-2017 at 2:15 PM.
    • fake_smile
    • By fake_smile 3rd Oct 17, 4:37 PM
    • 155 Posts
    • 241 Thanks
    fake_smile
    • #4
    • 3rd Oct 17, 4:37 PM
    • #4
    • 3rd Oct 17, 4:37 PM
    I'm sorry, but your version of events does not really make much sense.

    As you say, you were warned you "would be" entering into a verbal contract, however you "had a quick change of heart" and "terminated the call before agreeing"

    You say you "only agreed to 1 part. Confirming my name and date of birth."

    If you did not enter in a contract for Utilita to supply you, then they cannot create a contract.

    Also you should have been advised of the 14 day cooling off period, or at least it sent to you before it expired (there's no point being told once it expires)

    Did your existing supplier not contact you with a 'sorry you are leaving' communication? If not, sounds like they don't care you are leaving.

    Consult a comparison site to find the best deal for you. As a domestic customer, you can move supplier whenever you like ... although early exit fees may apply. These can often be mitigated by the possible cashback available when switching to may suppliers.

    Edit: I see this isn't the only contract you dispute having ever created
    http://forums.moneysavingexpert.com/showthread.php?t=5721015

    Good luck!
    Originally posted by footyguy
    Thanks for the advice. However I am perplexed by your comments about this not being the only contract I have disputed.

    How are unauthorised transactions on my bank statement a dispute of a contract?
    • Anthorn
    • By Anthorn 9th Apr 18, 11:57 AM
    • 3,716 Posts
    • 955 Thanks
    Anthorn
    • #5
    • 9th Apr 18, 11:57 AM
    • #5
    • 9th Apr 18, 11:57 AM
    I'm sorry, but your version of events does not really make much sense.

    As you say, you were warned you "would be" entering into a verbal contract, however you "had a quick change of heart" and "terminated the call before agreeing"

    You say you "only agreed to 1 part. Confirming my name and date of birth."

    If you did not enter in a contract for Utilita to supply you, then they cannot create a contract.

    Also you should have been advised of the 14 day cooling off period, or at least it sent to you before it expired (there's no point being told once it expires)

    Did your existing supplier not contact you with a 'sorry you are leaving' communication? If not, sounds like they don't care you are leaving.

    Consult a comparison site to find the best deal for you. As a domestic customer, you can move supplier whenever you like ... although early exit fees may apply. These can often be mitigated by the possible cashback available when switching to may suppliers.

    Edit: I see this isn't the only contract you dispute having ever created
    http://forums.moneysavingexpert.com/showthread.php?t=5721015

    Good luck!
    Originally posted by footyguy
    Incomplete: Simply telling someone that they are entering into a contract is not sufficient. The customer must also be informed of the right to cancel in order to start the 14 days cooling off period. If that notice is not given a contract does not exist or the cooling off period could be extended to 12 months and 14 days and any service provided during the extended cooling off period does not have to be paid for.

    2.5. Under the Regulations, a trader is required to provide the consumer with specified information about the right to cancel before the contract is binding on the consumer10. In the event that the trader fails to provide this specified information at the correct time, the Regulations provide that:
    a) the cooling off period will be extended (up to a maximum of 12 months and 14 days)11; and
    b) in the case of a service which is performed (fully or in part) during the extended cooling off, the consumer will be exempt from paying for that service12.
    https://www.ofgem.gov.uk/sites/default/files/docs/2014/10/cooling_off_background_paper.pdf

    In the case of the OP a contract does not exist and therefore any exit fee does not have to be paid.
    • iwork4utilita
    • By iwork4utilita 26th Apr 18, 5:33 PM
    • 3 Posts
    • 0 Thanks
    iwork4utilita
    • #6
    • 26th Apr 18, 5:33 PM
    • #6
    • 26th Apr 18, 5:33 PM
    utilita sales people target people with mental health problems, old and vulnerable people. if anyone says they are from utilita and start talking about how much your energy costs please dont speak to them!
    • JW98
    • By JW98 26th Apr 18, 7:08 PM
    • 2 Posts
    • 1 Thanks
    JW98
    • #7
    • 26th Apr 18, 7:08 PM
    • #7
    • 26th Apr 18, 7:08 PM
    Just had Utilita on the doorstep offering a free smart meter - no mention of a switch to them until they were challenged. Thought we had seen the end of this sort of thing but clearly not.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,041Posts Today

7,865Users online

Martin's Twitter