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    • tojakatrina
    • By tojakatrina 3rd Oct 17, 3:26 AM
    • 1Posts
    • 0Thanks
    NHS Overcharged? dentist check-up
    • #1
    • 3rd Oct 17, 3:26 AM
    NHS Overcharged? dentist check-up 3rd Oct 17 at 3:26 AM
    Today I registered to the new dental clinic and had my first dental check up in UK.
    I am NHS patient and of course I told about it the receptionists, my dentist and filled documents.

    I obtained examination, diagnosis, advice, treatment plan and X-ray which is included in NHS band 1. No procedures were performed on my teeth.
    After really nice check up I was charged by receptionist 56,3, which is the charge for NHS band 2.

    I think i should have been charged for band 1, can you please explain if I am wrong? Is there any possibility to get a refund for overcharge?
    I know I should have reacted before I payed, I was just really happy with my dentist I just didn't think. After all I feel like I overpayed and feel confused...
Page 1
    • Toothsmith
    • By Toothsmith 3rd Oct 17, 7:31 AM
    • 8,875 Posts
    • 10,560 Thanks
    • #2
    • 3rd Oct 17, 7:31 AM
    • #2
    • 3rd Oct 17, 7:31 AM
    You said you got a !!!8216;treatment plan!!!8217;?

    Is there treatment to return for? They might have just charged you for that in advance?

    If there was no treatment required, you might have been overcharged. Ring them up & check.
    Last edited by Toothsmith; 03-10-2017 at 7:34 AM.
    How to find a dentist.
    1. Get recommendations from friends/family/neighbours/etc.
    2. Once you have a short-list, VISIT the practices - dont just phone. Go on the pretext of getting a Practice Leaflet.
    3. Assess the helpfulness of the staff and the level of the facilities.
    4. Only book initial appointment when you find a place you are happy with.
    • brook2jack
    • By brook2jack 3rd Oct 17, 8:44 AM
    • 4,155 Posts
    • 3,808 Thanks
    • #3
    • 3rd Oct 17, 8:44 AM
    • #3
    • 3rd Oct 17, 8:44 AM
    You would normally only get a treatment plan if you need band 2 or 3 treatment. The surgery is entitled to ask for payment upfront for the whole cost of treatment. Presumably you have an appointment to return for treatment?

    If not , if you had extensive tartar and needed a more thorough scaling , this may have brought you into a band two charge. It will be detailed on your treatment plan what you have been charged for.
    Last edited by brook2jack; 03-10-2017 at 9:45 AM.
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