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  • FIRST POST
    • CO NO
    • By CO NO 25th Sep 17, 10:59 PM
    • 10Posts
    • 0Thanks
    CO NO
    Anyone had experience of Out Fox the market?
    • #1
    • 25th Sep 17, 10:59 PM
    Anyone had experience of Out Fox the market? 25th Sep 17 at 10:59 PM
    There is an article in "Utility Week" but other than that there seems little info.
    I would be grateful for anyone who knows what can go wrong. I am on SSE standard tariff so I have to move fast. They don't offer the Warm Home Discount but their price is still remarkably good.
Page 1
    • Hengus
    • By Hengus 26th Sep 17, 8:28 AM
    • 5,916 Posts
    • 3,645 Thanks
    Hengus
    • #2
    • 26th Sep 17, 8:28 AM
    • #2
    • 26th Sep 17, 8:28 AM
    There is an article in "Utility Week" but other than that there seems little info.
    I would be grateful for anyone who knows what can go wrong. I am on SSE standard tariff so I have to move fast. They don't offer the Warm Home Discount but their price is still remarkably good.
    Originally posted by CO NO
    They launched on the day that BG raised its prices so I doubt whether anybody actually knows anything about this supplier. Questions are already being asked:

    http://forums.moneysavingexpert.com/showthread.php?t=5716462
    • Hengus
    • By Hengus 26th Sep 17, 11:43 AM
    • 5,916 Posts
    • 3,645 Thanks
    Hengus
    • #3
    • 26th Sep 17, 11:43 AM
    • #3
    • 26th Sep 17, 11:43 AM
    http://energy-advise.com/outfox-the-market-energy-reviews/
    • jcl1234
    • By jcl1234 4th Jan 18, 10:06 PM
    • 2 Posts
    • 0 Thanks
    jcl1234
    • #4
    • 4th Jan 18, 10:06 PM
    • #4
    • 4th Jan 18, 10:06 PM
    I checked out Trust Pilot which gives good reviews from >230 reviewers. Unfortunately as I am a new user I can't post the web address, but a quick search on a well know search engine and you should find it.

    I've just sent them an email query myself. I'll try to remember to share the feedback.
    • CO NO
    • By CO NO 14th May 18, 7:00 AM
    • 10 Posts
    • 0 Thanks
    CO NO
    • #5
    • 14th May 18, 7:00 AM
    So far so good.
    • #5
    • 14th May 18, 7:00 AM
    As the initiator of this thread, I should report back. Energy suppliers must be similar to Phone and Broadband suppliers - you do not know how bad [or good] they are until something goes wrong but I am content that I am saving approx >500 p.a.

    It seems though that the onus is on the customer to keep a strict watch that everything is going well.
    • Nuddin
    • By Nuddin 1st Jun 18, 2:38 PM
    • 1 Posts
    • 0 Thanks
    Nuddin
    • #6
    • 1st Jun 18, 2:38 PM
    Outfox
    • #6
    • 1st Jun 18, 2:38 PM
    Outfox energy is rubbish supplier never switch
    • Merlin139
    • By Merlin139 1st Jun 18, 3:16 PM
    • 4,841 Posts
    • 19,567 Thanks
    Merlin139
    • #7
    • 1st Jun 18, 3:16 PM
    • #7
    • 1st Jun 18, 3:16 PM
    Outfox energy is rubbish supplier never switch
    Originally posted by Nuddin
    And this statement is based on what?
    3.975 kWp PV SolarEdge System South Facing 10% Shading Installed 21 May 2014 Located in Mid East Yorkshire.
    • boliston
    • By boliston 8th Jun 18, 8:47 PM
    • 2,643 Posts
    • 2,185 Thanks
    boliston
    • #8
    • 8th Jun 18, 8:47 PM
    • #8
    • 8th Jun 18, 8:47 PM
    been with outfox 5 months now - prefer them to scottish power who were looking to massively increase my unit rates
    • orangesnaps
    • By orangesnaps 8th Jun 18, 11:12 PM
    • 16 Posts
    • 3 Thanks
    orangesnaps
    • #9
    • 8th Jun 18, 11:12 PM
    • #9
    • 8th Jun 18, 11:12 PM
    We have just switched to them last month from Eon, so far so good. I like that they have web chat option in the online account. I was able to use that feature when I wanted to request to have our direct debit collection moved to a different date and got connected quickly to a customer service rep and she was able to do that whilst explaining what we can expect as a result of the change (it would take effect in July) and that they would also need to initiate a payment to cover for this month's direct debit (fair enough). I also got the option on whether to receive a transcript of our conversation by email which I have requested and everything has been set up as I have asked. I'm just waiting for the final bill from Eon and I'm hoping that we won't get a nasty surprise from them.
    • Neilly1
    • By Neilly1 9th Jun 18, 3:42 PM
    • 12 Posts
    • 1 Thanks
    Neilly1
    I'd be a bit wary of the post by NUDDIN. First ever post, few words and discrediting a company with no facts.

    I may not have submitted many posts but mine are all genuine.
    Last edited by Neilly1; 10-06-2018 at 12:05 AM. Reason: Attempting to clarify low number of posts due to unnecessary comment by camelot1971
    • camelot1971
    • By camelot1971 9th Jun 18, 5:53 PM
    • 798 Posts
    • 1,205 Thanks
    camelot1971
    I'd be a bit wary of the post by NEILLY1. 12th ever post in 6 years, few words and discrediting a poster with no facts.
    • Merlin139
    • By Merlin139 9th Jun 18, 6:12 PM
    • 4,841 Posts
    • 19,567 Thanks
    Merlin139
    If you give OFTM your monthly meter reading then they will produce a statement within about 7 to 10 days. Website looks and acts a bit naff but they are cheap if you don't use much. As with most companies you get naff results when you do not give them what they need when they need it.
    3.975 kWp PV SolarEdge System South Facing 10% Shading Installed 21 May 2014 Located in Mid East Yorkshire.
    • Scatty
    • By Scatty 11th Jun 18, 9:02 AM
    • 80 Posts
    • 11 Thanks
    Scatty
    Switched in March, having problems because I transferred from BG Freetime (they only took the standard reading from BG and didn't add the Freetime, resulting in a 200 monthly bill) but they are responsive and FINALLY accept what I am trying to explain. Still not amended my statements etc but we're getting there. As an extremely low gas user, they suit me. Well, they will once everything is ironed out!!
    Woohoohoohooooooooo
    • wavelets
    • By wavelets 11th Jun 18, 9:30 AM
    • 206 Posts
    • 78 Thanks
    wavelets
    As the initiator of this thread, I should report back. ....
    Originally posted by CO NO
    Since you started this thread back in September 2017, there has since been an official MSE feedback thread created for this supplier which has since attracted lots of comments.

    The feedback thread for this supplier can be located here:
    https://forums.moneysavingexpert.com/showthread.php?t=5756250

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