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  • FIRST POST
    • malid
    • By malid 22nd Sep 17, 2:36 PM
    • 355Posts
    • 167Thanks
    malid
    Aerolite Luggage Guarantee
    • #1
    • 22nd Sep 17, 2:36 PM
    Aerolite Luggage Guarantee 22nd Sep 17 at 2:36 PM
    I have Aerolite suitcases which have a 10 year warranty against defects in material and workmanship (not airline damage).

    The stitching on one of my suitcases has come apart and it is less than 3 years old. I have the product tags and the original receipt but I cannot find a contact address or email for Aerolite.

    Does anyone have any information or can give any advice? As I see it now, the only option I have is to take the suitcase back to the shop where it was bought.

    Thanks in advance
    Don't let them grind you down; fight for your rights
Page 1
    • theonlywayisup
    • By theonlywayisup 22nd Sep 17, 3:04 PM
    • 12,720 Posts
    • 8,617 Thanks
    theonlywayisup
    • #2
    • 22nd Sep 17, 3:04 PM
    • #2
    • 22nd Sep 17, 3:04 PM
    Aerolite is a brand owned by USB International.

    http://usbinternational.com/about-us/

    Contact them at http://usbinternational.com/contact-us/
    • malid
    • By malid 22nd Sep 17, 3:33 PM
    • 355 Posts
    • 167 Thanks
    malid
    • #3
    • 22nd Sep 17, 3:33 PM
    • #3
    • 22nd Sep 17, 3:33 PM
    Many thanks for your swift and useful response - much appreciated.

    Cheers
    Don't let them grind you down; fight for your rights
    • theonlywayisup
    • By theonlywayisup 22nd Sep 17, 7:08 PM
    • 12,720 Posts
    • 8,617 Thanks
    theonlywayisup
    • #4
    • 22nd Sep 17, 7:08 PM
    • #4
    • 22nd Sep 17, 7:08 PM
    Good luck with your claim. If you remember, it might help others if you post the results back here.
    • malid
    • By malid 22nd Sep 17, 7:21 PM
    • 355 Posts
    • 167 Thanks
    malid
    • #5
    • 22nd Sep 17, 7:21 PM
    • #5
    • 22nd Sep 17, 7:21 PM
    I have set the ball rolling and will definitely report back here. Let's see if this guarantee is worth the paper it's written on.

    Thanks
    Don't let them grind you down; fight for your rights
    • potpan
    • By potpan 11th Aug 18, 4:52 PM
    • 1 Posts
    • 0 Thanks
    potpan
    • #6
    • 11th Aug 18, 4:52 PM
    Aerolite Luggage
    • #6
    • 11th Aug 18, 4:52 PM
    I purchase 2 Aerolite Bags 2 years ago. The stitching has torn & USB International Ltd. has agreed to replace. they want to charge me shipping form UK. to USA for more than I paid for the luggage. They are inflexible they won't ship to my original store Burlington Coat factory. Any suggestions?
    • theonlywayisup
    • By theonlywayisup 11th Aug 18, 4:55 PM
    • 12,720 Posts
    • 8,617 Thanks
    theonlywayisup
    • #7
    • 11th Aug 18, 4:55 PM
    • #7
    • 11th Aug 18, 4:55 PM
    I purchase 2 Aerolite Bags 2 years ago. The stitching has torn & USB International Ltd. has agreed to replace. they want to charge me shipping form UK. to USA for more than I paid for the luggage. They are inflexible they won't ship to my original store Burlington Coat factory. Any suggestions?
    Originally posted by potpan
    If you are claiming under their guarantee then you are bound by the terms of it. If they say you ned to pay shipping then that's what you need to pay.
    • malid
    • By malid 11th Aug 18, 6:36 PM
    • 355 Posts
    • 167 Thanks
    malid
    • #8
    • 11th Aug 18, 6:36 PM
    • #8
    • 11th Aug 18, 6:36 PM
    I had the same response from the company so useless. I decided to take them back to the shop - success.

    Take the luggage back to the store where you bought them. That's what I did in the UK on two different occasions and to different stores. No quibble the first one - money back immediately. Second one tried to fob me off but I stood my ground and got the full refund.

    Sale of goods act may be different in the UK but worth a try. Good luck.
    Don't let them grind you down; fight for your rights
    • Backbiter
    • By Backbiter 24th Aug 18, 12:17 AM
    • 1,276 Posts
    • 704 Thanks
    Backbiter
    • #9
    • 24th Aug 18, 12:17 AM
    • #9
    • 24th Aug 18, 12:17 AM
    I've had the exact same issue with my Aerolite bag as the OP. Bought a large case in July 2016 for 55, and barely than two years later the stitching is giving out. I have the receipt and guarantee, and took it back to the shop I bought it from. They said their shop guarantee only runs for 12 months, and told me to contact the manufacturer to claim on their 10 year warranty.
    The warranty certificate - which has to be presented along with the receipt - contains no contact details whatsoever. I think I'll go back to the shop and request the details from them. Hopefully they'll agree to sort it out for me. The terms on their warranty say nothing about having to ship the item at the customer's expense.

    Edit: just found this, which sounds promising, as they have an Essex address.
    http://usbinternational.com/warranty/
    It does say the customer has to pay delivery costs of any replacement.
    Last edited by Backbiter; 24-08-2018 at 12:23 AM.
    • powerful_Rogue
    • By powerful_Rogue 24th Aug 18, 6:01 AM
    • 3,529 Posts
    • 5,221 Thanks
    powerful_Rogue
    I've had the exact same issue with my Aerolite bag as the OP. Bought a large case in July 2016 for 55, and barely than two years later the stitching is giving out. I have the receipt and guarantee, and took it back to the shop I bought it from. They said their shop guarantee only runs for 12 months, and told me to contact the manufacturer to claim on their 10 year warranty.
    The warranty certificate - which has to be presented along with the receipt - contains no contact details whatsoever. I think I'll go back to the shop and request the details from them. Hopefully they'll agree to sort it out for me. The terms on their warranty say nothing about having to ship the item at the customer's expense.

    Edit: just found this, which sounds promising, as they have an Essex address.
    http://usbinternational.com/warranty/
    It does say the customer has to pay delivery costs of any replacement.
    Originally posted by Backbiter

    Don't get mixed up with your rights.


    Consumer Rights Act - The shop can ask you to prove the fault is an inherent one before providing any solution.


    The warranty is extra to your consumer rights and is where you deal directly with the manufacturer.
    • DoaM
    • By DoaM 24th Aug 18, 8:33 AM
    • 5,035 Posts
    • 4,969 Thanks
    DoaM
    The warranty is extra to your consumer rights and is where you deal directly with the manufacturer.
    Originally posted by powerful_Rogue
    Usually, but not always ... the seller may sometimes provide the warranty support on behalf of the manufacturer.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • malid
    • By malid 24th Aug 18, 4:27 PM
    • 355 Posts
    • 167 Thanks
    malid
    Backbityer - I emailed photos to the UK head office when my first case became faulty. They agreed to replace but I had to pay carriage so it was not worth it. I emailed the store where I had bought it and they were fantastic and told me to take it back. I did, with the receipt and tags that I had kept. No quibble, money back straight away.

    A few months later I took the second one back to a different shop. Totally opposite attitude and refund refused even though I argued my case. I rang their head office, explained and within 30 mins I was back in the shop for a full refund.

    Good luck.
    Don't let them grind you down; fight for your rights
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