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  • FIRST POST
    • blueincubus
    • By blueincubus 11th Sep 17, 2:58 PM
    • 34Posts
    • 8Thanks
    blueincubus
    Toto Energy
    • #1
    • 11th Sep 17, 2:58 PM
    Toto Energy 11th Sep 17 at 2:58 PM
    Hi, I'm currently on a cheap AVRO Energy tarrif due to expire 20th October. I'm attempting to arrange my next tarrif so that it starts on 21st October.

    I've done a comparison and the Toto Energy tarriff 'TOTO Smart Meter Saver' comes out cheapest - just with a couple of querks. Firstly when I go to the Toto website and start the process based on usage etc. the only tarrifs shown in the results are different to those on th price comparison site, and quite a bit more expensive - a text search on the page, shows that I need to call them up directly to the 'TOTO Smart Meter Saver' tarrif and can't switch using the Toto website. Has anyone seen this before - can there by any possible justification for this other than trying to con people onto a more expensive tarrif having been referring by a PCW?

    Second query - my understanding is that it's fairly standard practice to arrange switches in advance, to start at the end of a current fixed term deal. Toto said they couldn't do this, they could either start me in 3 weeks or I'd need to leave it? Is this strange, are Toto not worth the effort?

    Appreciate your thoughts, thanks.
Page 1
    • Cardew
    • By Cardew 11th Sep 17, 3:23 PM
    • 27,382 Posts
    • 13,401 Thanks
    Cardew
    • #2
    • 11th Sep 17, 3:23 PM
    • #2
    • 11th Sep 17, 3:23 PM
    Second query - my understanding is that it's fairly standard practice to arrange switches in advance, to start at the end of a current fixed term deal. Toto said they couldn't do this, they could either start me in 3 weeks or I'd need to leave it? Is this strange, are Toto not worth the effort?

    Appreciate your thoughts, thanks.
    Originally posted by blueincubus
    Fairly standard?? I have never heard of this.

    There are other factors like the 'losing' company being involved or a dispute over meter readings. You need to start the process of switching and guess how long it will take.
    • blueincubus
    • By blueincubus 11th Sep 17, 3:46 PM
    • 34 Posts
    • 8 Thanks
    blueincubus
    • #3
    • 11th Sep 17, 3:46 PM
    • #3
    • 11th Sep 17, 3:46 PM
    Fairly standard?? I have never heard of this.

    There are other factors like the 'losing' company being involved or a dispute over meter readings. You need to start the process of switching and guess how long it will take.
    Originally posted by Cardew
    OK fair enough if it's not standard that's not a problem, I expect I just imagined that it was possible to do it that way, it's been a while since I switched without a homemove. I guess I'll schedule it by my end date for AVRO minus 17 days switch time.
    • footyguy
    • By footyguy 11th Sep 17, 3:48 PM
    • 4,136 Posts
    • 1,672 Thanks
    footyguy
    • #4
    • 11th Sep 17, 3:48 PM
    • #4
    • 11th Sep 17, 3:48 PM
    ...
    I've done a comparison and the Toto Energy tarriff 'TOTO Smart Meter Saver' comes out cheapest - just with a couple of querks. Firstly when I go to the Toto website and start the process based on usage etc. the only tarrifs shown in the results are different to those on th price comparison site, and quite a bit more expensive - a text search on the page, shows that I need to call them up directly to the 'TOTO Smart Meter Saver' tarrif and can't switch using the Toto website. Has anyone seen this before - can there by any possible justification for this other than trying to con people onto a more expensive tarrif having been referring by a PCW?....
    Originally posted by blueincubus
    Perhaps there is a clue in the tariff name?

    'TOTO Smart Meter Saver'

    Presumably you need a TOTO Smart Meter to obtain that tariff
    Call them and they will arrange it ... free of charge I understand
    • blueincubus
    • By blueincubus 11th Sep 17, 4:00 PM
    • 34 Posts
    • 8 Thanks
    blueincubus
    • #5
    • 11th Sep 17, 4:00 PM
    • #5
    • 11th Sep 17, 4:00 PM
    Perhaps there is a clue in the tariff name?

    'TOTO Smart Meter Saver'

    Presumably you need a TOTO Smart Meter to obtain that tariff
    Call them and they will arrange it ... free of charge I understand
    Originally posted by footyguy
    Nope - the other tarrifs shown are smart mater tarrifs, just more expensive.
    • footyguy
    • By footyguy 11th Sep 17, 4:08 PM
    • 4,136 Posts
    • 1,672 Thanks
    footyguy
    • #6
    • 11th Sep 17, 4:08 PM
    • #6
    • 11th Sep 17, 4:08 PM
    Nope - the other tarrifs shown are smart mater tarrifs, just more expensive.
    Originally posted by blueincubus
    Sorry, you may have misunderstood me.

    When I look at their website is asks me to "Choose the tariff and meter that suits you"

    If you are not currently with Toto, then you do not have a Toto smart meter.

    Either select that you have an old fashioned meter, or contact them to arrange a smart meter.
    • Pet50
    • By Pet50 18th Sep 17, 4:07 PM
    • 55 Posts
    • 10 Thanks
    Pet50
    • #7
    • 18th Sep 17, 4:07 PM
    Toto
    • #7
    • 18th Sep 17, 4:07 PM
    Toto don't come up on your cheap energy club and yet they cam eup the cheapest on another comparison site. Would you recommend them, Martin?
    • S0litaire
    • By S0litaire 25th Sep 17, 4:19 PM
    • 3,414 Posts
    • 2,154 Thanks
    S0litaire
    • #8
    • 25th Sep 17, 4:19 PM
    • #8
    • 25th Sep 17, 4:19 PM
    Toto don't come up on your cheap energy club and yet they cam eup the cheapest on another comparison site. Would you recommend them, Martin?
    Originally posted by Pet50
    Been with ToTo for 6 months,
    Still the cheapest for Pay-As-You-Go. as far as i can tell with zero standing charges.

    Great for costs but not so great with support. Takes ages to get a email reply (7 days for a reply at one point!). Phone is a bit hit-and-miss busy noisy call centre can be hard to make out (but that was 5-6 months ago might have better outcome now.)
    Laters

    Sol

    "Have you found the secrets of the universe? Asked Zebade "I'm sure I left them here somewhere"
  • Jack - TOTO energy
    • #9
    • 23rd Nov 17, 11:46 AM
    Introducing TOTO!
    • #9
    • 23rd Nov 17, 11:46 AM
    Hello,

    We at TOTO work hard to provide the best possible experience for all our customers. We're a fast growing company that prides itself on providing industry leading customer service and experience.

    To keep on improving, we need the help of all our customers. We understand we don’t always get it right but are committed to continuously improve the level of service we provide.

    We're currently fitting 10% of all the Smart Meters in the UK. Our ambition is to provide smart energy at smart prices through a simple switching experience. We're working hard to change and improve the way we look after our customers which we can only do with your help and feedback.

    Our online Help & Support has the answers to a lot of questions you may have. Contact us via Livechat, Webform, Facebook, e-mail or call us on 03332107070.

    Should you want to make a complaint, e-mail us at Complaints@totoenergy.com, we’re always happy to help.

    Thanks,

    Jack – TOTO Customer Care Team
    Verified Company
    I am a verified representative of TOTO. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
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