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    • valbg
    • By valbg 10th Sep 17, 11:28 PM
    • 8Posts
    • 0Thanks
    flight cancel: making alternative arrangement
    • #1
    • 10th Sep 17, 11:28 PM
    flight cancel: making alternative arrangement 10th Sep 17 at 11:28 PM
    My Ryanair flight from Sofia to London was cancelled today with no prior warning. They haven't announced why it was cancelled. After some research on the internet I realised that was because the incoming flight from London was cancelled.

    The next available flight that Ryanair is able to offer us on Thursday. (It's Sunday ATM). I cannot afford to wait here till Thursday as I need to get back to work. So I took a refund and make an alternative arrangement to go back to London tomorrow which costs almost 400. (My original Ryanair ticket was only around 100).

    Would I be able the claim the cost of making an alternative arrangement from Ryanair? Under the moneysavirngexpert website it says if the flight is cancel I have a right "either a refund for the flight that was cancelled or an alternative flight (airlines call this re-routing) to your destination." The latter is not feasible for me so I took the former but it doesn't say anything about making alternative reasonable arrangement.

    If not I also have a nationwide flexplus account so have their travel insurance. I spoke to a representative on the phone which told me I might be able to claim for the cost of alternative arrangement if I can justify the reason why I can't wait till Thursday but there is no guarantee they will pay out. Just wondering if anyone who has a similar experience that they could share?

    I understand that I would be entitled to claim the EU Statutory compensation. If I do that would I still be able to claim the cost of making the alternative flight on my travel insurance too (assuming I can claim on my insurance)?

    Also as a side Ryanair told us the next available flight (both direct or indirect) is on Thursday but they only offer to put us up in a hotel for one night. Surely that's not lawful??

    Thanks a lot.
Page 1
    • Justice13075
    • By Justice13075 11th Sep 17, 12:14 AM
    • 1,239 Posts
    • 480 Thanks
    • #2
    • 11th Sep 17, 12:14 AM
    • #2
    • 11th Sep 17, 12:14 AM
    Please re-post on the Ryanair thread
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