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    • first78
    • By first78 10th Sep 17, 7:02 AM
    • 834Posts
    • 401Thanks
    Virgin media renewal
    • #1
    • 10th Sep 17, 7:02 AM
    Virgin media renewal 10th Sep 17 at 7:02 AM
    So I've got 21 days left of my current VM contract for tv, phone and broadband. Currently paying 56 per month for L tv package, phone and broadband but am desperate to cut this.

    Has anyone had much luck in haggling with VM? I'm a total novice when it comes to haggling and would welcome advice. Thanks.
Page 1
    • DCFC79
    • By DCFC79 10th Sep 17, 7:51 AM
    • 32,130 Posts
    • 20,213 Thanks
    • #2
    • 10th Sep 17, 7:51 AM
    • #2
    • 10th Sep 17, 7:51 AM
    See if theres a package thats the same (or better ) from a competitor thats cheaper and tell the VM customer rep (customer retention I think is the dept you want) of this and see if they reduce your price.

    Maybe give this a try too, find an alternative from another provider and inform VM you want to leave and see if VM will contact you to offer you something better.
    • AndyPK
    • By AndyPK 10th Sep 17, 11:37 AM
    • 2,957 Posts
    • 829 Thanks
    • #3
    • 10th Sep 17, 11:37 AM
    • #3
    • 10th Sep 17, 11:37 AM
    you need to cut the TV down to small or remove completely. (they wouldn't want you to get rid of it completely).

    Just ring up 150, select I'm thinking of leaving, for another reason.

    say you have received a letter that the prices are going up
    you can't afford it anymore

    talktalk can do fibre for 25 and I can't afford 56

    If you don't want Large (expensive) TV say you don't watch tv much.

    they should throw some figures at you, so you need to have an idea of what you are prepaired to pay before hand.

    i.e with and without large TV

    Note most deals will lock you in for 12 months again, so be sure you are happy with the deal. Request a paper copy/email of the deal, and if not recievced ring up back in a week
    • silkcutblue
    • By silkcutblue 11th Sep 17, 9:04 AM
    • 620 Posts
    • 365 Thanks
    • #4
    • 11th Sep 17, 9:04 AM
    • #4
    • 11th Sep 17, 9:04 AM
    They took me through 45 mins of sign up only to tell me my renew fee would be 76 a month for XL TV, broadband and phone. This was a 100% rise on what I'd been paying the previous year. Wasn't happy as I don't watch that much TV so, for me, it's great to have XL but I wouldn't miss it.

    Got transferred. Asked to cancel due to price. They did 38 a month. Happy with that. To be fair to them everyone I spoke to was very nice.

    I wouldn't say "threaten to cancel" as a bluff. Do a little research and set a price in your head that you are happy with and if they can't match it then leave.

    Let us all know how you get on?
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