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    • Carpett
    • By Carpett 8th Sep 17, 7:58 PM
    • 1Posts
    • 0Thanks
    Bank smart
    • #1
    • 8th Sep 17, 7:58 PM
    Bank smart 8th Sep 17 at 7:58 PM
    I put a claim in with a PPI company called bank smart.
    I sent all the information to them, now they are saying I didn't and are saying I owe them.
    I now have a debt company calling me...
    Can someone please help and advise
Page 1
    • dunstonh
    • By dunstonh 8th Sep 17, 8:12 PM
    • 93,426 Posts
    • 60,948 Thanks
    • #2
    • 8th Sep 17, 8:12 PM
    • #2
    • 8th Sep 17, 8:12 PM
    You may wish to employ a claims company to put in a complaint to the claims company

    Did you sign a contract with them?
    What does it say in the contract about them charging you for not following through on the complaint or withholding information?

    Many claims companies have a time waster clause. This allows them to charge people who don't tell them the truth or withhold information or create work unnecessarily. This is probably what they are applying to you.

    Perhaps if you told us what the CMC is after and what you supplied and they say you didnt we would be able to help better.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • -taff
    • By -taff 9th Sep 17, 1:28 PM
    • 7,432 Posts
    • 5,503 Thanks
    • #3
    • 9th Sep 17, 1:28 PM
    • #3
    • 9th Sep 17, 1:28 PM
    More info

    Failing to follow through on a complaint, such as not escaating it to te FOS means they will charge you.

    They are not likely to be charging you for not sending them enough ino.

    More info needed.
    • Alpine Star
    • By Alpine Star 9th Sep 17, 6:03 PM
    • 1,253 Posts
    • 611 Thanks
    Alpine Star
    • #4
    • 9th Sep 17, 6:03 PM
    • #4
    • 9th Sep 17, 6:03 PM
    They are not likely to be charging you for not sending them enough ino.
    Originally posted by -taff

    They do it routinely and it's why they're currently under investigation by MOJ.

    What the OP needs to do is make a formal complaint so they can then take it to the Legal Ombudsman if they need to.
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