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    • Antman84
    • By Antman84 8th Sep 17, 9:58 AM
    • 5Posts
    • 0Thanks
    Plumber Help needed......
    • #1
    • 8th Sep 17, 9:58 AM
    Plumber Help needed...... 8th Sep 17 at 9:58 AM
    Hi, I just joined this site as I need someone's help as I don't know what to do. I had a shower installed last week. The plumber said the water pressure was too low and we needed a shower pump. He came the following day and installed it. It worked when he left but did not the following day (no hot water). I called them about 10 times but they did not answer and all their emails were bounced back. I called out a separate plumber and he said the install was dangerous and he would not touch it as he did not want to be liable for it. Worried, I called out a second different plumber and he also said it was poorly installed and is a fire risk (which is even more worrying being in a tower block). The second plumber altered it (slightly) but warned not to use it for more than 10 minutes a day and I will need an electrician to fix it. The original company contacted me in between the two separate opinions saying that the plumber knows what the problem is and he forgot to switch something off. However, I thought if he had installed a fire risk, I did not want him back in my property.
    I contacted them asking for a refund as they have taken almost 600. They refused saying of course a separate plumber would say it is faulty as they want the work. They also claimed that as I got another plumber out the 6 month guarantee is invalid. When I questioned that response, they hung up and would not take any calls. Is there a specific route I can take (I have the two different plumbers reports saying it was an unsafe installation). Is a small claims court the only avenue?

    Thank you
Page 1
    • DoaM
    • By DoaM 8th Sep 17, 10:10 AM
    • 4,497 Posts
    • 4,524 Thanks
    • #2
    • 8th Sep 17, 10:10 AM
    • #2
    • 8th Sep 17, 10:10 AM
    HOW did you pay? (Cash? Debit card? Credit card?)
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • bris
    • By bris 8th Sep 17, 10:24 AM
    • 7,729 Posts
    • 6,715 Thanks
    • #3
    • 8th Sep 17, 10:24 AM
    • #3
    • 8th Sep 17, 10:24 AM
    You should have got them out to put it right or at least gave them the chance, you might get round this if you can get a report from an independent plumber saying it was a dangerous install and there for lost faith in the original fitter.

    If you want to sue you would sue for the cost of the report if any and the cost to put it right., You can't get a full refund if it only cost a few quid to put right.

    You need to mitigate the loss so you will need 2 or 3 quotes to get the best price, them sue them for that.
    • Antman84
    • By Antman84 8th Sep 17, 10:47 AM
    • 5 Posts
    • 0 Thanks
    • #4
    • 8th Sep 17, 10:47 AM
    • #4
    • 8th Sep 17, 10:47 AM
    Hi, thanks for the replies. I paid by debit card.

    I do have two reports from different plumbers saying the installation is unsafe. I sent these to the original company who said "they would say that".

    Hopefully, i have a case.
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