Programs not working

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  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    AndyPix wrote: »
    Bitdefender ..


    Note : AV's do not scan for most malware/pups .. which are far more prevelent these days.


    Use in tandem with malwarebytes and ADW

    Do you suggest using both malwarebytes and ADW?
  • AndyPix
    AndyPix Posts: 4,847 Forumite
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    ^^ Absoultely i do.
    Malwarebytes removes the malware/pups and ADW removes any registry keys and scheduled tasks etc
  • grumpycrab
    grumpycrab Posts: 4,989 Forumite
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    AndyPix wrote: »
    Ditch AVG, its crap - and may even be part of the problem if it has borked
    Agree, ditch AVG and don't panic about an anti-virus until its working again (you'll have Windows anti-virus and when all sorted you can install somthing like Bitdefender.)
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    AndyPix wrote: »
    ^^ Absoultely i do.
    Malwarebytes removes the malware/pups and ADW removes any registry keys and scheduled tasks etc

    Using the link you quoted above:?

    https://toolslib.net/downloads/viewdownload/1-adwcleaner/
  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    edited 6 September 2017 at 11:20AM
    AndyPix wrote: »
    Bitdefender ..


    Note : AV's do not scan for most malware/pups .. which are far more prevelent these days.


    Use in tandem with malwarebytes and ADW

    Do I understand it that Bitdefender is not free

    Is ADW Clearer Free?
  • AndyPix
    AndyPix Posts: 4,847 Forumite
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    Yes using the link I provided above (Malware bytes bought it but if you click their link it just directs you to toolslib anyway)


    Yes ADW is free
    Bitdefender offer a free version - use that - it's great
  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    AndyPix wrote: »
    Yes using the link I provided above (Malware bytes bought it but if you click their link it just directs you to toolslib anyway)


    Yes ADW is free
    Bitdefender offer a free version - use that - it's great

    Andypix

    I have used the AVG removal tool & restarted & it says removal successful only thing is messages still keep coming up saying AVG definitions out of date.
    On entering control panel under programs AVG protection is there I highlighted and clicked Uninstall and a memessage said "Unexpected Error" we have run into a problem.
    How can I get rid?
    I have downloaded an run ADW and it has cleaned although it said no threats and restarted.
    I can now access Word & Excel and typed a word into word and now printed on the printer.
    So some thing do now seem better.
    What now?
  • AndyPix
    AndyPix Posts: 4,847 Forumite
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    Try revo uninstaller (free version)
    http://www.revouninstaller.com/revo_uninstaller_free_download.html


    If that doesnt get it, start in safe mode, and try the avg removal tool again.
  • grumpycrab
    grumpycrab Posts: 4,989 Forumite
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    edited 7 September 2017 at 11:48AM
    While I'm sure revo will work I dont' see a specific link to AVG removal tool. Its here if needed
    http://files-download.avg.com/util/tools/AVG_Remover.exe
    This will download it directly. After downloading right-click it and Run as adminsitator
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • Heedtheadvice
    Heedtheadvice Posts: 2,459 Forumite
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    ardvaark, you have not mentioned downloading and running Malware bytes yet?
    If just that you haven't mentioned it fine, what were the results? If not run it first!!
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