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  • FIRST POST
    • SnowTiger
    • By SnowTiger 3rd Sep 17, 12:35 AM
    • 3,301Posts
    • 2,273Thanks
    SnowTiger
    Smarty
    • #1
    • 3rd Sep 17, 12:35 AM
    Smarty 3rd Sep 17 at 12:35 AM
    Smarty is a new MVNO on the block, owned by the same company that owns Three.

    They appear to, effectively, offer unlimited standard UK calls and text messages for £5 a month, with data costing £1.25 per GByte. All on a one month 'contract'.

    Tethering is allowed. Oddly, MMS are not included in free allowances, but are zero rated!

    The way the charging works is that punters subscribe to a plan, costing £7.50 (2GBytes), £10 (4GBytes) or £15 (8GBytes) a month.

    It includes a fee of £5 a month, which includes unlimited standard UK calls and text messages. What data a customer doesn't use is knocked off their next bill at £1.25 for each GByte, calculated on a pro rata basis. Extra GBytes cost £1.25.

    https://smarty.co.uk/
Page 2
    • ballyblack
    • By ballyblack 29th Sep 17, 3:54 PM
    • 3,634 Posts
    • 1,888 Thanks
    ballyblack
    not a good start!
    • slb2008
    • By slb2008 14th Oct 17, 9:28 AM
    • 30 Posts
    • 5 Thanks
    slb2008
    Royalty free access
    Indeed their terms state "You may also be able to upload and send your own content using our service. You grant us an irrevocable, royalty free,
    perpetual and worldwide licence to store, transmit or otherwise deal with any content you upload
    ."

    Interestingly Three's own terms have an almost identical statement "You may also be able to upload and send your own content using Three Services. You grant us an irrevocable, royalty free, perpetual and worldwide licence to store, transmit or otherwise deal with any content you upload on Three Services."

    Perhaps it is intended to apply to content uploaded to a public forum they host but it does seem rather ambiguous. As you say though, encryption will limit what they can do.
    • Atasas
    • By Atasas 14th Feb 18, 6:12 PM
    • 731 Posts
    • 146 Thanks
    Atasas
    so far particular MVNO had decent (mixed) reviews
    https://uk.trustpilot.com/review/smarty.co.uk
    • Anthorn
    • By Anthorn 23rd Feb 18, 12:57 PM
    • 3,676 Posts
    • 950 Thanks
    Anthorn
    Capping is only important to a smallish number of people. The fact that it is essentially as PAYG service will make it attractive to those who find it difficult to gat a SIMO contract. The ability to buy additional data as you go is particularly useful for new smartphone users with no idea of how much data they will be using. That on it's own is a strong USP in my eyes





    My understanding is that you will top up and buy additional data via their online dashboard so no queues. I'm sure there are millions of customers who never roam nor make international calls. Approx 30% pf the population don't even hold a passport
    Originally posted by pmduk
    Capping is not confined to PAYG. I have my extra spend on my BT Mobile contract capped at £40.

    I will most likely move to Smarty when my BT contract ends in July 2018. Currently my problem is data usage which fluctuates widely: For example my data usage for December 2017 was 6.3 GB but my data usage in January 2018 was 344 MB. On my 4GB BT Mobile plan that meant an extra spend in December and wasted data in January.

    For me the Smarty 8 GB £15 plan ticks all my requirements boxes including unlimited calls and texts. Lack of roaming isn't a problem. I previously looked at the data rollover with ID Mobile but the Smarty offering looks a better deal.
    • pmduk
    • By pmduk 23rd Feb 18, 6:38 PM
    • 8,532 Posts
    • 6,304 Thanks
    pmduk
    With Smarty it's the work of moments to buy an additional data allowance which then remains on your account until used. I.e. Your normal monthly data gets used first (and re-credited where appropriate, if you run out then you use the additional pot of data you have bought.
    • Anthorn
    • By Anthorn 23rd Feb 18, 8:43 PM
    • 3,676 Posts
    • 950 Thanks
    Anthorn
    With Smarty it's the work of moments to buy an additional data allowance which then remains on your account until used. I.e. Your normal monthly data gets used first (and re-credited where appropriate, if you run out then you use the additional pot of data you have bought.
    Originally posted by pmduk
    Already worked that out.

    It's pretty much swings and roundabouts stuff though. I can buy extra data for £1.25p per GB or I can sell data at £1.25p per GB. But buying credit saves me from having to keep and eye on my data usage and it's good that the credit doesn't run out. I don't know at this stage whether Smarty sends out a notice when data is running low.
    • pmduk
    • By pmduk 24th Feb 18, 6:55 AM
    • 8,532 Posts
    • 6,304 Thanks
    pmduk
    I've only run low once in the early days, I was keeping a close track on it and had bought data well before running out. I didn't receive a message, but they seem proactive at messaging for other things eg an email a week before your plan ends etc. Why not try their support and ask? It's open 8 am til 8 pm.
    Last edited by pmduk; 24-02-2018 at 7:00 AM.
    • Anthorn
    • By Anthorn 9th Mar 18, 5:41 PM
    • 3,676 Posts
    • 950 Thanks
    Anthorn
    Received a smarty sim today for my secondary phone and it went well. Installed the sim today at 1605, went online to activate it and it was activated at 1650 approx. The only eyebrow raiser was that the FAQ on moving to a different phone needing a different SIM card suggests using one of the other cards from the pack. I took that to mean that there would be three SIM cards but there was in fact a multi-sim which most of us will be acquainted with.
    If you’ve changed your device and you need a different type of SIM card to the one you’ve been using, take a look at the card we sent you when you first joined SMARTY.

    We sent you a card with 3 types of SIM card attached to it (standard, micro and nano).
    You can just use one of the other 2 kinds of SIM right away and carry on as normal.
    https://help.smarty.co.uk/a-guide-to-smarty-sims/changed-your-device-and-need-a-different-sim

    Only a little eyebrow raiser though.

    Just waiting for my number to port now which should take a few days in consideration that it's now the weekend

    Still planning to get a smarty sim for my main phone assuming that I can have more than one account.
    • pmduk
    • By pmduk 10th Mar 18, 6:23 AM
    • 8,532 Posts
    • 6,304 Thanks
    pmduk

    Still planning to get a smarty sim for my main phone assuming that I can have more than one account.
    Originally posted by Anthorn
    IIRC that isn't a problem, but you need to use a different email for each SIM.
    • annasun
    • By annasun 22nd May 18, 9:19 PM
    • 27 Posts
    • 12 Thanks
    annasun
    Anyone use Smarty mobile?
    anyone use smarty mobile?

    Saw it advertised on tv.

    Thank u
    • pmduk
    • By pmduk 23rd May 18, 8:28 AM
    • 8,532 Posts
    • 6,304 Thanks
    pmduk
    I've been happily using it since it started last year when it started, without any issues. The main things to be aware of it runs on the 3 network (in fact it's owned by them,) international calls and roaming are only due to start next month, and customer service is by online message only between 8 am and 8 pm daily, but in my experience, is efficient.
    • ballyblack
    • By ballyblack 23rd May 18, 8:28 AM
    • 3,634 Posts
    • 1,888 Thanks
    ballyblack
    no roaming at present

    Roaming - coming this Summer
    We’re a UK-only network at the moment, but the good news is you’ll be able to use your phone to roam this Summer.
    • trinidadone
    • By trinidadone 5th Jun 18, 11:55 AM
    • 3,045 Posts
    • 1,133 Thanks
    trinidadone
    I am looking at joining this company, I would be most interested to find out what existing customers think of this company?
    Trinidad - The hottest place to go
    • Anthorn
    • By Anthorn 5th Jun 18, 1:38 PM
    • 3,676 Posts
    • 950 Thanks
    Anthorn
    I am looking at joining this company, I would be most interested to find out what existing customers think of this company?
    Originally posted by trinidadone
    Overall just as efficient as most other providers. It's a subsidiary of Three so we can expect service similar to Three.

    My only concern is that the Smarty sim is used in my stand-by phone which has data turned off but every month it's said to use 1MB of data. So on my small plan I only get refunded for 1GB instead of 2GB.
    • trinidadone
    • By trinidadone 5th Jun 18, 1:48 PM
    • 3,045 Posts
    • 1,133 Thanks
    trinidadone
    Overall just as efficient as most other providers. It's a subsidiary of Three so we can expect service similar to Three.

    My only concern is that the Smarty sim is used in my stand-by phone which has data turned off but every month it's said to use 1MB of data. So on my small plan I only get refunded for 1GB instead of 2GB.
    Originally posted by Anthorn
    Thanks for this, sounds like you are loving £1.25 a month (£15.00 a month roughly)

    Is the sim a month only contract then??? has the company had any increases ??
    Trinidad - The hottest place to go
    • Anthorn
    • By Anthorn 5th Jun 18, 5:50 PM
    • 3,676 Posts
    • 950 Thanks
    Anthorn
    Thanks for this, sounds like you are loving £1.25 a month (£15.00 a month roughly)

    Is the sim a month only contract then??? has the company had any increases ??
    Originally posted by trinidadone
    Mine is the small plan which allows 2GB for £7.50p. So £1.25p off next month's bill it's £6.25p. The contract is a rolling month and paid by card continuous authority.

    The plus for me for my main phone which I will be moving to smarty this month is that credit can be bought which doesn't run out and buys extra Gigs of data if I need it for £1.25p per Gig.

    For my main phone I'll be going for the Large plan which is 8 Gigs for £15 per month and a deposit of £30 for credit. If my current usage doesn't change I'll be getting a refund in some months and buying extra Gigs in other months.
    • pmduk
    • By pmduk 5th Jun 18, 6:07 PM
    • 8,532 Posts
    • 6,304 Thanks
    pmduk
    You should be credited for every unused MB, there's no per minimum GB charge as such. It might be worth double-checking with them. There have been no price increases since they launched in Aug as far as I recall.
    Last edited by pmduk; 05-06-2018 at 9:35 PM. Reason: attempted to clarify my point
    • Anthorn
    • By Anthorn 6th Jun 18, 10:51 PM
    • 3,676 Posts
    • 950 Thanks
    Anthorn
    You should be credited for every unused MB, there's no per minimum GB charge as such. It might be worth double-checking with them. There have been no price increases since they launched in Aug as far as I recall.
    Originally posted by pmduk
    Sorted. You are correct. Refunds are pro rata per MB. I still wonder where the 1MB usage comes from but Smarty are disregarding it.

    Last month's email from Smarty:
    Just to confirm, payment for your plan has gone through. Your plan will renew again on 09-06-2018.

    You had 2.0 GB of unused data from last month, which meant a £2.48 discount on this month's bill!

    Thanks,

    The SMARTY team
    • Browntoa
    • By Browntoa 7th Jun 18, 1:28 PM
    • 33,199 Posts
    • 39,146 Thanks
    Browntoa
    Two posts mentioning referral removed , this is not the place
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • dtrain
    • By dtrain 8th Jun 18, 8:47 AM
    • 10 Posts
    • 4 Thanks
    dtrain
    Got this from Smarty this morning:

    Hi there! We’re confident that you'll be able to enjoy roaming sometime in July, but we're unable to confirm an exact launch date at the moment.

    --

    Poppy Poppy from SMARTY
    Too late for me though. I'm away at the end of the month.
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