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  • FIRST POST
    • sarah1972
    • By sarah1972 2nd Aug 17, 1:40 PM
    • 13,031Posts
    • 41,177Thanks
    sarah1972
    0 WOW
    Royal Mail Monitoring and Posting Panel
    • #1
    • 2nd Aug 17, 1:40 PM
    0 WOW
    Royal Mail Monitoring and Posting Panel 2nd Aug 17 at 1:40 PM
    It is that time again for a new thread as the old one is about to approach its 314th page.

    Thanks to 3010 for posting the last thread

    Please note in post number two there is now a list of FAQ that 3010 very kindly posted on the old thread so I have copied it here. .

    Happy Posting

    Link to old thread here http://forums.moneysavingexpert.com/showthread.php?t=4742377

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    I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com (its not part of my role to deal with reportable posts). Any views are mine and not the official line of MoneySavingExpert.com
Page 40
    • need an answer
    • By need an answer 11th Apr 18, 10:29 AM
    • 338 Posts
    • 396 Thanks
    need an answer
    I used to do the correctly delivered and unaddressed mail surveys fairly regularly but, since the new website, I haven't managed to join one survey despite getting invites. Has anyone else found this?
    Originally posted by Locky
    I've had several invites since the new website and within mins of getting the email I either see nothing on the website or the website won't load.

    Had 3 invites yesterday within the space of 9 mins and it took till the evening to load the website so all invites had gone.

    The new websites not as easy for me as the old one.I am on a 6 month break at the moment so don't have daily interaction with it but unless the website improves I can't see me going beyond my next stint on the panel.

    Its a shame really as I've been with them for years and despite what lots say about having issues with them,I've always sailed through with hardly any queries.
    in S 23 T 13 F 40
    out S 31 T 14 F 26
    2017 -32
    • Locky
    • By Locky 11th Apr 18, 10:34 AM
    • 937 Posts
    • 2,771 Thanks
    Locky
    I've had several invites since the new website and within mins of getting the email I either see nothing on the website or the website won't load.

    Had 3 invites yesterday within the space of 9 mins and it took till the evening to load the website so all invites had gone.

    The new websites not as easy for me as the old one.I am on a 6 month break at the moment so don't have daily interaction with it but unless the website improves I can't see me going beyond my next stint on the panel.

    Its a shame really as I've been with them for years and despite what lots say about having issues with them,I've always sailed through with hardly any queries.
    Originally posted by need an answer
    I know we all hate change but I really can't get on with the new website at all! It used to be easy to log on with my iPhone and update mail details but now it's such a struggle and I can't see half of the fields. I think they should have tested it more thoroughly!

    I haven't see anything on the website about surveys Ė is there supposed to be a pop up? I'm not even sure where to check!

    I'm similar to you as I started a six-month break fairly recently too.
    • beanielou
    • By beanielou 11th Apr 18, 1:49 PM
    • 52,714 Posts
    • 207,127 Thanks
    beanielou
    I was about to finish my six months just a few weeks ago and then they installed the new portal. I asked them what was going on as I keep getting items to post and I thought I was due to finish. They said that the panel rotation was switched off at the moment and it was up to me whether I carried on or not. Has anybody else had this? I'm quite happy to carry on.
    Originally posted by cherie1122
    The same for me.
    Lou~ Debt free Wanabe No 55 DF 03/03/14.
    **Credit card debt free 30/06/10~** **Weight loss 2 stone 2 lbs **

    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.
    It starts with you, it starts from now. *** It is ok to be me.***
    ***Keep plodding***
    Out of debt, out of danger.
    • Busylizzie
    • By Busylizzie 11th Apr 18, 2:05 PM
    • 2,773 Posts
    • 41,463 Thanks
    Busylizzie
    I was about to finish my six months just a few weeks ago and then they installed the new portal. I asked them what was going on as I keep getting items to post and I thought I was due to finish. They said that the panel rotation was switched off at the moment and it was up to me whether I carried on or not. Has anybody else had this? I'm quite happy to carry on.
    Originally posted by cherie1122
    The same for me.
    Originally posted by beanielou
    Yep, was expecting to finish at end of March but they still keep sending stuff.

    Was rather looking forward to a break
    • beanielou
    • By beanielou 11th Apr 18, 2:05 PM
    • 52,714 Posts
    • 207,127 Thanks
    beanielou
    Yep, was expecting to finish at end of March but they still keep sending stuff.

    Was rather looking forward to a break
    Originally posted by Busylizzie
    Yes, I was also looking forward to a wee break.
    It is the ones that you have to go to the post office with that I cant be bothered with!
    Lou~ Debt free Wanabe No 55 DF 03/03/14.
    **Credit card debt free 30/06/10~** **Weight loss 2 stone 2 lbs **

    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.
    It starts with you, it starts from now. *** It is ok to be me.***
    ***Keep plodding***
    Out of debt, out of danger.
    • aninymoose
    • By aninymoose 11th Apr 18, 2:30 PM
    • 130 Posts
    • 251 Thanks
    aninymoose
    I was about to finish my six months just a few weeks ago and then they installed the new portal. I asked them what was going on as I keep getting items to post and I thought I was due to finish. They said that the panel rotation was switched off at the moment and it was up to me whether I carried on or not. Has anybody else had this? I'm quite happy to carry on.
    Originally posted by cherie1122
    Yep me too. Iíve told them Iím happy to carry on it but if it goes on much longer I want another presentation pack.
    • P2TKL
    • By P2TKL 11th Apr 18, 10:38 PM
    • 1,569 Posts
    • 10,218 Thanks
    P2TKL
    I'm on the unaddressed Mail survey at the moment and I'm trying to enter Mail received but not pictured. It says enter number of items on the tile after selecting a date. Every time I enter the date the tile disappears....I'm going round in circles!! Can anyone help please ?
    • retiredandskint
    • By retiredandskint 12th Apr 18, 10:21 AM
    • 697 Posts
    • 4,481 Thanks
    retiredandskint
    I received the wrong item two days ago, the portal wouldn't let me enter the details so I sent them a message. Still not had a reply.
    • NBLondon
    • By NBLondon 12th Apr 18, 11:13 AM
    • 1,714 Posts
    • 8,399 Thanks
    NBLondon
    I'm on the unaddressed Mail survey at the moment and I'm trying to enter Mail received but not pictured. It says enter number of items on the tile after selecting a date. Every time I enter the date the tile disappears....I'm going round in circles!! Can anyone help please ?
    Originally posted by P2TKL
    Either...

    Click on Confirm Missing Items then click back to Add Unaddressed Mail to make the hand tile re-appear (my solution)

    or

    Click on the hand tile first - get an error message telling you to enter the date - then enter the date then enter the number of items (quoia's solution)

    Which one works may depend on the browser and device you are using...
    Womble #7 - Running Total £9.56 $1.99 Ä3.35 S//0.10 (that's supposed to be 10 Ukrainian kopiyki but the site is refusing to display the symbol) Bds$0.10 A$0.05 C$0.88 S$0.20 zl0.02 (Polish grosze) LB0.22 (Bulgarian stotinka) ISKr 5 DKr 0.50 CHF 0.50
    • NBLondon
    • By NBLondon 12th Apr 18, 11:17 AM
    • 1,714 Posts
    • 8,399 Thanks
    NBLondon
    I got exactly the same message for a 2nd win in 2 consecutive weeks but I think they might have sent it in error as I!!!8217;m not on the winners list for the 10th
    Originally posted by mustbemad
    I did wonder if it was a glitch If it had said "today's draw" I would have been less hopeful but as it explicitly says 10th April - I fully intend to chase them up if they don't send it.
    Last edited by NBLondon; 12-04-2018 at 11:18 AM. Reason: correct typo
    Womble #7 - Running Total £9.56 $1.99 Ä3.35 S//0.10 (that's supposed to be 10 Ukrainian kopiyki but the site is refusing to display the symbol) Bds$0.10 A$0.05 C$0.88 S$0.20 zl0.02 (Polish grosze) LB0.22 (Bulgarian stotinka) ISKr 5 DKr 0.50 CHF 0.50
    • mustbemad
    • By mustbemad 12th Apr 18, 11:35 AM
    • 568 Posts
    • 358 Thanks
    mustbemad
    I did wonder if it was a glitch If it had said "today's draw" I would have been less hopeful but as it explicitly says 10th April - I fully intend to chase them up if they don't send it.
    Originally posted by NBLondon
    My message said I was drawn on the 10th as well, is your name on the list for the 10th? Mine isnít , hopefully the postman knocks with a special delivery letter today though
    Debt free as of June 2013 and never getting into anything other than mortgage debt in the future
    • wirewolf
    • By wirewolf 12th Apr 18, 2:57 PM
    • 52 Posts
    • 358 Thanks
    wirewolf
    Just on the Unaddressed Mail and Correctly Delivered Surveys, I saw an invite for the next Correctly Delivered survey on the portal itself. The following day I got two emails inviting me to the same survey.

    Suffice to say, if the places fill up as quickly as they say they do, it's doubtful the invite would've been there even if I hadn't seen it on the portal the day before.

    I had a couple of emails at the start of this year which I checked pretty quickly, but there were no invites on the portal. Presumably the emails are being sent out too late.
    • NBLondon
    • By NBLondon 12th Apr 18, 3:56 PM
    • 1,714 Posts
    • 8,399 Thanks
    NBLondon
    My message said I was drawn on the 10th as well, is your name on the list for the 10th?
    Originally posted by mustbemad
    Nope - but they sent me an e-mail so I'm going to ask then where it is if I haven't had the letter (or the red card) by Saturday. If they then try and claim it was a mistake, I shall get Mchambers to help me complain and get some stamps instead
    Womble #7 - Running Total £9.56 $1.99 Ä3.35 S//0.10 (that's supposed to be 10 Ukrainian kopiyki but the site is refusing to display the symbol) Bds$0.10 A$0.05 C$0.88 S$0.20 zl0.02 (Polish grosze) LB0.22 (Bulgarian stotinka) ISKr 5 DKr 0.50 CHF 0.50
    • Pomdren
    • By Pomdren 12th Apr 18, 11:28 PM
    • 792 Posts
    • 18,168 Thanks
    Pomdren
    Just on the Unaddressed Mail and Correctly Delivered Surveys, I saw an invite for the next Correctly Delivered survey on the portal itself. The following day I got two emails inviting me to the same survey.

    Suffice to say, if the places fill up as quickly as they say they do, it's doubtful the invite would've been there even if I hadn't seen it on the portal the day before.

    I had a couple of emails at the start of this year which I checked pretty quickly, but there were no invites on the portal. Presumably the emails are being sent out too late.
    Originally posted by wirewolf
    I had the same experience, except I saw the invite on the portal twice over a span of a couple of days and got two emails inviting me to it the following day (though by then there was no pop up on the portal).

    It prompted me to try out their message system and ask if I was actually signed up to it as there was no sign on the portal and I'd accepted it via pop up and then been sent an email invite. If I've already joined why would they invite me afterwards. It took them a further three days to reply, and I was merely sent some generic text about it being on a first-come, first-served basis, they'll email you and if there's no pop up then you missed out. They'd clearly not read my message as I'd had the pop up and then been emailed.

    By that time there was an Unaddressed Survey option on the left, and there was no way to reply to their generic text message anyway, so I let the issue drop unheard. The survey begins on Monday and since I'm not on the main panel at the moment (I'm sure it's been more than 6 months) it'll be my first experience of using the site. I think I'll be relying on tips on here to get by, as they are seemingly so overwhelmed with people needing help that they don't have time to read the content of the messages they're sent.
    • elsien
    • By elsien 13th Apr 18, 9:20 AM
    • 16,175 Posts
    • 40,883 Thanks
    elsien
    I usually access the portal on my phone. Do the pop ups show up on phones, does anyone know, or would it be better to use the laptop. Which would probably rule me out to be honest, because I'd have to wait till after work and the emails seem to come earlier in the day.

    I'm not generally averse to change and there are bits of the new one I prefer, but the old portal was far more intuitive to use without needing to rummage around for instructions.
    Last edited by elsien; 13-04-2018 at 9:22 AM.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • NBLondon
    • By NBLondon 13th Apr 18, 9:33 AM
    • 1,714 Posts
    • 8,399 Thanks
    NBLondon
    Logged in this morning to update Correctly Delivered and got this message:
    Support Team sent a message13 Apr 2018 - 01:06
    Hello, Just a reminder - the Unaddressed Mail survey starts this coming Monday. If there's anything you're not sure about, please visit our Help section. Thanks for taking part!
    So I've now finished the extra-long one for Feb-March and going straight on to a standard one - I think. So loads of L2S to come in a few weeks to replace the £30 I spent last weekend.
    Womble #7 - Running Total £9.56 $1.99 Ä3.35 S//0.10 (that's supposed to be 10 Ukrainian kopiyki but the site is refusing to display the symbol) Bds$0.10 A$0.05 C$0.88 S$0.20 zl0.02 (Polish grosze) LB0.22 (Bulgarian stotinka) ISKr 5 DKr 0.50 CHF 0.50
    • LalalaLindy
    • By LalalaLindy 13th Apr 18, 11:13 AM
    • 61 Posts
    • 582 Thanks
    LalalaLindy
    Pomdren that has been my experience too - they donít seem to respond to the question that you have actually asked and you end up having to work things out for yourself. I thought it was me that was really bad at wording the question.
    JAN GC: £409.00/£390 + 10 NSD ** FEB GC: £388.40/£390 + 10 NSD
    MAR GC: £428.96/£390 + 9 NSD ** APR GC: £137.38/£390 + 5 NSD


    LBM 23/09/13 - DFD 08/10/17
    • mustbemad
    • By mustbemad 13th Apr 18, 5:04 PM
    • 568 Posts
    • 358 Thanks
    mustbemad
    Nope - but they sent me an e-mail so I'm going to ask then where it is if I haven't had the letter (or the red card) by Saturday. If they then try and claim it was a mistake, I shall get Mchambers to help me complain and get some stamps instead
    Originally posted by NBLondon
    Yay I got my voucher today, strangely the slip says my name was drawn on the 12th and not the 10th but Iím not on that list either!

    I also got the email saying the unaddressed survey starts next week, oops, Iíve been doing it this week as it appeared on my list, I guess thatís why there have been no pictures
    Debt free as of June 2013 and never getting into anything other than mortgage debt in the future
    • kazzybabes
    • By kazzybabes 13th Apr 18, 7:49 PM
    • 284 Posts
    • 477 Thanks
    kazzybabes
    Somehow I have managed to get on the correctly delivered and unadressed survey starting on Monday! I will be doing all 3 at the same time! Is this going to be a nightmare? I have never done the other surveys before, i thought I would have got an information pack on what to do so hoping the help sections are good on the new website!
    • beanielou
    • By beanielou 13th Apr 18, 8:21 PM
    • 52,714 Posts
    • 207,127 Thanks
    beanielou
    Also doing all three next week.
    Lou~ Debt free Wanabe No 55 DF 03/03/14.
    **Credit card debt free 30/06/10~** **Weight loss 2 stone 2 lbs **

    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.
    It starts with you, it starts from now. *** It is ok to be me.***
    ***Keep plodding***
    Out of debt, out of danger.
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