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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 28th Jul 17, 10:28 AM
    • 86Posts
    • 24Thanks
    MSE Andrew
    Add your feedback on energy supplier Eversmart Energy
    • #1
    • 28th Jul 17, 10:28 AM
    Add your feedback on energy supplier Eversmart Energy 28th Jul 17 at 10:28 AM
    This is a feedback thread on energy supplier

    Eversmart Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

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Page 8
    • tg99
    • By tg99 4th Jun 18, 3:54 PM
    • 680 Posts
    • 268 Thanks
    tg99
    Absolutely clueless company. Yes the prices are cheap but it takes half an hour to talk to someone based in a back office in Manchester who have issues giving you their name or reference number.

    Their welcome email incorrectly states that you must have a smart meter fitted as part of the change in supplier and when you phone their office, they tell you this has been incorrect for a while. Well change it then!! They also advise that you must change to 2020 as its illegal, utter nonsense from a company hoping to make money from referring its customers to the national grid. They also advise that you must contact them every four weeks with a reading if you do not have a smart meter fitted or other charges may apply. AVOID LIKE THE PLAGUE!!!
    Originally posted by e.ol
    I have been with them for 9 months or so now and only ever had one request for a meter reading (not including the opening reading). I donít have a smart meter and their terms and conditions made no mention of the requirement to provide readings every four weeks so they wonít be able to make additional charges for not doing so. Maybe their terms for more recent customers are different?
    • darren72
    • By darren72 4th Jun 18, 4:14 PM
    • 1,227 Posts
    • 266 Thanks
    darren72
    I signed up and received my welcome letter in April. There was no mention that a smart meter was compulsory in that letter, or anything since ?
    • tg99
    • By tg99 4th Jun 18, 4:15 PM
    • 680 Posts
    • 268 Thanks
    tg99
    I signed up and received my welcome letter in April. There was no mention that a smart meter was compulsory in that letter, or anything since ?
    Originally posted by darren72
    There was no mention either when I signed up and I confirmed with them via phone that smart meters were not required (this was last year though).
    • SerialRenter
    • By SerialRenter 5th Jun 18, 1:12 PM
    • 597 Posts
    • 614 Thanks
    SerialRenter
    So far i've not been particularly impressed.

    Gave them opening readings, which were ignored and not passed along to my previous supplier.
    I had to chase them up about creating my login details as i'd been sent the emails saying it was all ready, but in reality it wasn't.
    The website has been useless, I can enter my electric readings, but the gas readings wont save for some reason, and today i'm completely unable to log in.

    I've not been with them long enough to see a bill yet, so i'm hoping that's not messed up too.
    *Assuming you're in England or Wales.
    • SashaG
    • By SashaG 8th Jun 18, 3:51 PM
    • 1 Posts
    • 2 Thanks
    SashaG
    Hi - switch seemed to go smoothly at first - keen to take first payment on first day but apparently that's the norm now so you end up paying twice in one month. Nightmare from then on - think its run from someone's front room - couldn't access the app - takes approx. one week to reply to emails - been with them nearly a month now and final bill still not sorted with previous supplier yet - I have an estimated bill there - if you don't want the hassle choose another supplier - sorry
    • MABLE
    • By MABLE 16th Jun 18, 8:02 AM
    • 3,615 Posts
    • 1,890 Thanks
    MABLE
    I have been with them for 9 months or so now and only ever had one request for a meter reading (not including the opening reading). I don!!!8217;t have a smart meter and their terms and conditions made no mention of the requirement to provide readings every four weeks so they won!!!8217;t be able to make additional charges for not doing so. Maybe their terms for more recent customers are different?
    Originally posted by tg99
    I give them regular meters reads online but no sign of a bill as yet. My last supplier billed me every month. However with regular meter reads this hopefully will keep everything on track.
    Last edited by MABLE; 16-06-2018 at 8:37 AM.
    • darren72
    • By darren72 16th Jun 18, 10:29 AM
    • 1,227 Posts
    • 266 Thanks
    darren72
    I give them regular meters reads online but no sign of a bill as yet. My last supplier billed me every month. However with regular meter reads this hopefully will keep everything on track.
    Originally posted by MABLE
    Yes, Eversmart bill you quarterly so you have a few months to wait for your first bill.
    • e.ol
    • By e.ol 16th Jun 18, 4:17 PM
    • 2 Posts
    • 2 Thanks
    e.ol
    Absolutely clueless company. Yes the prices are cheap but it takes half an hour to talk to someone based in a back office in Manchester who have issues giving you their name or reference number.

    Their welcome email incorrectly states that you must have a smart meter fitted as part of the change in supplier and when you phone their office, they tell you this has been incorrect for a while. Well change it then!! They also advise that you must change to 2020 as its illegal, utter nonsense from a company hoping to make money from referring its customers to the national grid. They also advise that you must contact them every four weeks with a reading if you do not have a smart meter fitted or other charges may apply. AVOID LIKE THE PLAGUE!!!
    Originally posted by e.ol
    Further to my comments on 4th June, I have had a nightmare with this company. Even though I had only signed up to them for about two hours, they refused to cancel my account with them and had not heard of the cooling off period. Eversmart continued to set up direct debits on my account and despite being told I did not want to change, they told my current supplier that I was moving to them.

    I spent an hour on the phone to my current supplier who advised me that Eversmart was blocking it for some reason. Do not touch with a barge pole, they are cheap for a reason. They do not respond to emails and will tell you anything on the phone to get rid of you. You get the feeling you are speaking with chavs or chancers who have no idea of what customer service is and seem to take it personally when you say you want to leave. You have been warned!!
    Last edited by e.ol; 16-06-2018 at 4:21 PM. Reason: Mistake
    • jacobsdaduk
    • By jacobsdaduk 11th Jul 18, 12:36 PM
    • 149 Posts
    • 58 Thanks
    jacobsdaduk
    Avoid! Avoid! Avoid!
    Switch was OK, but since then I've had absolutely no bills, and my smart meter hasn't been linked to my account.

    I opened a complaint to get this sorted, and even that is being ignored.

    Classic example of a company growing too fast, without investment. Bitten off more than they can chew and now it's showing.

    Wish I had never switched.
    Happy with my advice? The please use the 'thanks' button vvvvvvvvvvvvv
    • darren72
    • By darren72 11th Jul 18, 1:05 PM
    • 1,227 Posts
    • 266 Thanks
    darren72
    Switch was OK, but since then I've had absolutely no bills, and my smart meter hasn't been linked to my account.

    I opened a complaint to get this sorted, and even that is being ignored.

    Classic example of a company growing too fast, without investment. Bitten off more than they can chew and now it's showing.

    Wish I had never switched.
    Originally posted by jacobsdaduk
    How long ago did you switch? - We've switched over and yet to get a bill, but they bill quarterly instead of monthly so not expecting the first bill until around 3-4 months after the switch date.
    • niktheguru
    • By niktheguru 12th Jul 18, 11:34 AM
    • 75 Posts
    • 40 Thanks
    niktheguru
    I've been with eversmart for 10 months. Not had any problems with them. They've been generally very helpful. They send me "invoices/bills" every month on my online account. I've never received anything in the post and never had a request for a meter reading, but try and give them one every month when I remember online.

    I didn't bother with a smart meter. I have a british gas smart meter and fellt it pointless to get it changed until they start installing SMETS2 meters, which is still some way away.

    I've been happy. Will wait to see if I can get any better deals at the end of the year though.
    • JackyE799
    • By JackyE799 13th Jul 18, 10:55 AM
    • 1 Posts
    • 0 Thanks
    JackyE799
    Switching to Eversmart
    I've just switched from NPower after years of problems (my own fault for not switching earlier I know). Putting my DD up by over 10 pounds per month was the last straw. I should save about 30 quid a month hopefully. I'll keep a tighter check on this supplier.
    Jacky
    • billp42
    • By billp42 16th Jul 18, 8:19 AM
    • 7 Posts
    • 3 Thanks
    billp42
    utter shambles
    I've now received a fifth email saying that they were unable to collect my monthly direct debit. I left them on the 22nd December last year and they still try to collect money. I've asked three times for a final bill and when they send one it fails to include the last direct debit that they took on the 2nd January. Not a worry at the time as I expected to be in debit. However, each time I point this out nothing happens until I get another email the next month saying that they have failed to collect my direct debit.
    Today I have given up and have complained to the Energy Ombudsman in the hope that they can make this company deal with providing a final bill and closing my account. Definitely NOT recommended as a supplier.
    • MABLE
    • By MABLE 16th Jul 18, 12:53 PM
    • 3,615 Posts
    • 1,890 Thanks
    MABLE
    I've been with eversmart for 10 months. Not had any problems with them. They've been generally very helpful. They send me "invoices/bills" every month on my online account. I've never received anything in the post and never had a request for a meter reading, but try and give them one every month when I remember online.

    I didn't bother with a smart meter. I have a british gas smart meter and fellt it pointless to get it changed until they start installing SMETS2 meters, which is still some way away.

    I've been happy. Will wait to see if I can get any better deals at the end of the year though.
    Originally posted by niktheguru
    I have been with them for two months and do not have a smart meter but never have received an invoice. Somewhat surprised you say you get one every month. I do give them regular meter reads.
    • PHoppers
    • By PHoppers 22nd Jul 18, 1:04 PM
    • 2 Posts
    • 0 Thanks
    PHoppers
    Hello, my experiences so far.....

    Been with Eversmart since December 2017 and my current prices run until November2018. I chose not to have a smart meter installed.

    Had some minor changeover issues, but that was sorted without much irritation.

    Having joined, I started looking at how I could access my account and view info (bills, meter readings etc). It quite quickly became obvious that for a monthly DD customer there was basically no online website or app facility to access any account info (and still isn't afaik). I've had no communication from them in 6 months.
    I was expecting at the very latest a request for meter readings at 3 months (quarterly), but nothing, so I eventually emailed them with meter readings and supporting photos, didn't receive any acknowledgement. I've also received no invoices as yet.
    I've read somewhere on here a claim that your price is null and void if you don't send in monthly meter reads, but I can't find any mention of this in my contract or their in T&Cs.

    Basically, I've now set up my own spreadsheet to monitor my DD payments and meter reads/usage cost.

    Not looking forward to November if I'm honest, can't see any switch being a smooth process going by this thread. I'll probably stick with them if the price is right and they've set up some sort of account facility, invoicing and meter read process, but it's been 6 months now and nothing has changed.
    • tg99
    • By tg99 22nd Jul 18, 4:24 PM
    • 680 Posts
    • 268 Thanks
    tg99
    Hello, my experiences so far.....

    Been with Eversmart since December 2017 and my current prices run until November2018. I chose not to have a smart meter installed.

    Had some minor changeover issues, but that was sorted without much irritation.

    Having joined, I started looking at how I could access my account and view info (bills, meter readings etc). It quite quickly became obvious that for a monthly DD customer there was basically no online website or app facility to access any account info (and still isn't afaik). I've had no communication from them in 6 months.
    I was expecting at the very latest a request for meter readings at 3 months (quarterly), but nothing, so I eventually emailed them with meter readings and supporting photos, didn't receive any acknowledgement. I've also received no invoices as yet.
    I've read somewhere on here a claim that your price is null and void if you don't send in monthly meter reads, but I can't find any mention of this in my contract or their in T&Cs.

    Basically, I've now set up my own spreadsheet to monitor my DD payments and meter reads/usage cost.

    Not looking forward to November if I'm honest, can't see any switch being a smooth process going by this thread. I'll probably stick with them if the price is right and they've set up some sort of account facility, invoicing and meter read process, but it's been 6 months now and nothing has changed.
    Originally posted by PHoppers
    Similar to my experience and definitely nothing in t and c or contract requiring regular meter reads to be submitted (theyíve only ever requested one reading). My contract is up in a month or two and actually looks like Eversmart are still the cheapest for me based on their latest tariff.
    • bobskip
    • By bobskip 1st Aug 18, 7:26 AM
    • 2 Posts
    • 0 Thanks
    bobskip
    Eversmart not so smart
    In my several months with Eversmart I never once received an up to date bill. I decided to leave and happily received a rebate after badgering them. I now receive a monthly email from them asking me to call them to explain why they have been unable to collect my monthly direct debit of £0.00! Enough said. Avoid this ramshackle company.
    • Nuck_the_king
    • By Nuck_the_king 6th Aug 18, 5:26 PM
    • 23 Posts
    • 10 Thanks
    Nuck_the_king
    Cheap: but not especially cheerful...
    Joined them a year ago, based on their tariffs being considerably cheaper than any competitors.


    Had a bit of a nightmare trying to transfer my gas supply over to them; between Eversmart, my old supplier, OFGAS and almost every other stakeholder involved in the pipes, it's impossible to know where the hold up was: but this was eventually sorted.


    I do sometimes forget to provide a monthly meter reading; they've been saying that "our smart meter installers are coming to your area soon" for a year, but still no sign.


    Online and the app is a bit of a joke; it's touch and go whether either will acknowledge that you've submitted a reading: although, to be fair, the online "invoice" does update fairly quickly, so it does seem that they get through.


    Customer service is a bit patchy, and I'm often on hold for a good 20 minutes before I speak to someone.


    I am somewhat less than confident that my balance will be correct when my current contract comes to an end. My advice is definitely to keep a record of the readings you submit; if you can use a spreadsheet to combine this with unit / standing charge costs, even better.


    Overall, I do think that I have saved money over the year, and despite the problems, I will probably stay with them next as they are still considerably cheaper. But if you are someone who just doesn't want hassle (and is prepared to pay a few quid more a month to avoid it), then I wouldn't recommend this company.
    • Brent
    • By Brent 8th Aug 18, 3:16 PM
    • 8 Posts
    • 3 Thanks
    Brent
    Eversmart
    Leaving EDF after a year due to their outlandish price increase. Signed up online with Eversmart yesterday evening 7th August.

    Welcome pack and pdf documents with account number arrived a few minutes later. Then I saw they intend to fit a smart meter which I absolutely do not want. Phoned them today, 13th in queue and waited thirty minutes to speak to rep. Apologised for delay, busier than usual (probably due to main providers price increases). He was knowledgeable and helpful. Smart meter is not compulsory. Slight discrepancy on meter serial number not a problem-they obtain details from national data base. He will expedite my account setup (usually takes a few days) so I can log in to the account and provide meter readings when it goes operational, 28th August.

    Price looks ok. So long as the gas and electric flow down the existing pipes and cables the only problems maybe admin which I can deal with.
    • FriendlyHousewife
    • By FriendlyHousewife 9th Aug 18, 10:36 PM
    • 1 Posts
    • 0 Thanks
    FriendlyHousewife
    I tried to switch today, only to get an error message and then google telling that this website is not secure "this page is trying to load script from unauthenticated source'. So I have not tried again, also found out you need a smart meter installed. Well after all the bad news about smart meters I am not rushing to get one or sign up with Eversmart Energy. Not sure why which is recommending them. I will email them to let them know that I am not very happy with their recommendation.
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