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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 28th Jul 17, 10:28 AM
    • 76Posts
    • 9Thanks
    MSE Andrew
    Add your feedback on energy supplier Eversmart Energy
    • #1
    • 28th Jul 17, 10:28 AM
    Add your feedback on energy supplier Eversmart Energy 28th Jul 17 at 10:28 AM
    This is a feedback thread on energy supplier

    Eversmart Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, watch our New to Forum? Intro Guide.
Page 8
    • tg99
    • By tg99 4th Jun 18, 3:54 PM
    • 661 Posts
    • 258 Thanks
    tg99
    Absolutely clueless company. Yes the prices are cheap but it takes half an hour to talk to someone based in a back office in Manchester who have issues giving you their name or reference number.

    Their welcome email incorrectly states that you must have a smart meter fitted as part of the change in supplier and when you phone their office, they tell you this has been incorrect for a while. Well change it then!! They also advise that you must change to 2020 as its illegal, utter nonsense from a company hoping to make money from referring its customers to the national grid. They also advise that you must contact them every four weeks with a reading if you do not have a smart meter fitted or other charges may apply. AVOID LIKE THE PLAGUE!!!
    Originally posted by e.ol
    I have been with them for 9 months or so now and only ever had one request for a meter reading (not including the opening reading). I donít have a smart meter and their terms and conditions made no mention of the requirement to provide readings every four weeks so they wonít be able to make additional charges for not doing so. Maybe their terms for more recent customers are different?
    • darren72
    • By darren72 4th Jun 18, 4:14 PM
    • 1,194 Posts
    • 258 Thanks
    darren72
    I signed up and received my welcome letter in April. There was no mention that a smart meter was compulsory in that letter, or anything since ?
    • tg99
    • By tg99 4th Jun 18, 4:15 PM
    • 661 Posts
    • 258 Thanks
    tg99
    I signed up and received my welcome letter in April. There was no mention that a smart meter was compulsory in that letter, or anything since ?
    Originally posted by darren72
    There was no mention either when I signed up and I confirmed with them via phone that smart meters were not required (this was last year though).
    • SerialRenter
    • By SerialRenter 5th Jun 18, 1:12 PM
    • 597 Posts
    • 613 Thanks
    SerialRenter
    So far i've not been particularly impressed.

    Gave them opening readings, which were ignored and not passed along to my previous supplier.
    I had to chase them up about creating my login details as i'd been sent the emails saying it was all ready, but in reality it wasn't.
    The website has been useless, I can enter my electric readings, but the gas readings wont save for some reason, and today i'm completely unable to log in.

    I've not been with them long enough to see a bill yet, so i'm hoping that's not messed up too.
    *Assuming you're in England or Wales.
    • SashaG
    • By SashaG 8th Jun 18, 3:51 PM
    • 1 Posts
    • 2 Thanks
    SashaG
    Hi - switch seemed to go smoothly at first - keen to take first payment on first day but apparently that's the norm now so you end up paying twice in one month. Nightmare from then on - think its run from someone's front room - couldn't access the app - takes approx. one week to reply to emails - been with them nearly a month now and final bill still not sorted with previous supplier yet - I have an estimated bill there - if you don't want the hassle choose another supplier - sorry
    • MABLE
    • By MABLE 16th Jun 18, 8:02 AM
    • 3,568 Posts
    • 1,875 Thanks
    MABLE
    I have been with them for 9 months or so now and only ever had one request for a meter reading (not including the opening reading). I don!!!8217;t have a smart meter and their terms and conditions made no mention of the requirement to provide readings every four weeks so they won!!!8217;t be able to make additional charges for not doing so. Maybe their terms for more recent customers are different?
    Originally posted by tg99
    I give them regular meters reads online but no sign of a bill as yet. My last supplier billed me every month. However with regular meter reads this hopefully will keep everything on track.
    Last edited by MABLE; 16-06-2018 at 8:37 AM.
    • darren72
    • By darren72 16th Jun 18, 10:29 AM
    • 1,194 Posts
    • 258 Thanks
    darren72
    I give them regular meters reads online but no sign of a bill as yet. My last supplier billed me every month. However with regular meter reads this hopefully will keep everything on track.
    Originally posted by MABLE
    Yes, Eversmart bill you quarterly so you have a few months to wait for your first bill.
    • e.ol
    • By e.ol 16th Jun 18, 4:17 PM
    • 2 Posts
    • 1 Thanks
    e.ol
    Absolutely clueless company. Yes the prices are cheap but it takes half an hour to talk to someone based in a back office in Manchester who have issues giving you their name or reference number.

    Their welcome email incorrectly states that you must have a smart meter fitted as part of the change in supplier and when you phone their office, they tell you this has been incorrect for a while. Well change it then!! They also advise that you must change to 2020 as its illegal, utter nonsense from a company hoping to make money from referring its customers to the national grid. They also advise that you must contact them every four weeks with a reading if you do not have a smart meter fitted or other charges may apply. AVOID LIKE THE PLAGUE!!!
    Originally posted by e.ol
    Further to my comments on 4th June, I have had a nightmare with this company. Even though I had only signed up to them for about two hours, they refused to cancel my account with them and had not heard of the cooling off period. Eversmart continued to set up direct debits on my account and despite being told I did not want to change, they told my current supplier that I was moving to them.

    I spent an hour on the phone to my current supplier who advised me that Eversmart was blocking it for some reason. Do not touch with a barge pole, they are cheap for a reason. They do not respond to emails and will tell you anything on the phone to get rid of you. You get the feeling you are speaking with chavs or chancers who have no idea of what customer service is and seem to take it personally when you say you want to leave. You have been warned!!
    Last edited by e.ol; 16-06-2018 at 4:21 PM. Reason: Mistake
    • jacobsdaduk
    • By jacobsdaduk 11th Jul 18, 12:36 PM
    • 149 Posts
    • 58 Thanks
    jacobsdaduk
    Avoid! Avoid! Avoid!
    Switch was OK, but since then I've had absolutely no bills, and my smart meter hasn't been linked to my account.

    I opened a complaint to get this sorted, and even that is being ignored.

    Classic example of a company growing too fast, without investment. Bitten off more than they can chew and now it's showing.

    Wish I had never switched.
    Happy with my advice? The please use the 'thanks' button vvvvvvvvvvvvv
    • darren72
    • By darren72 11th Jul 18, 1:05 PM
    • 1,194 Posts
    • 258 Thanks
    darren72
    Switch was OK, but since then I've had absolutely no bills, and my smart meter hasn't been linked to my account.

    I opened a complaint to get this sorted, and even that is being ignored.

    Classic example of a company growing too fast, without investment. Bitten off more than they can chew and now it's showing.

    Wish I had never switched.
    Originally posted by jacobsdaduk
    How long ago did you switch? - We've switched over and yet to get a bill, but they bill quarterly instead of monthly so not expecting the first bill until around 3-4 months after the switch date.
    • niktheguru
    • By niktheguru 12th Jul 18, 11:34 AM
    • 74 Posts
    • 40 Thanks
    niktheguru
    I've been with eversmart for 10 months. Not had any problems with them. They've been generally very helpful. They send me "invoices/bills" every month on my online account. I've never received anything in the post and never had a request for a meter reading, but try and give them one every month when I remember online.

    I didn't bother with a smart meter. I have a british gas smart meter and fellt it pointless to get it changed until they start installing SMETS2 meters, which is still some way away.

    I've been happy. Will wait to see if I can get any better deals at the end of the year though.
    • JackyE799
    • By JackyE799 13th Jul 18, 10:55 AM
    • 1 Posts
    • 0 Thanks
    JackyE799
    Switching to Eversmart
    I've just switched from NPower after years of problems (my own fault for not switching earlier I know). Putting my DD up by over 10 pounds per month was the last straw. I should save about 30 quid a month hopefully. I'll keep a tighter check on this supplier.
    Jacky
    • billp42
    • By billp42 16th Jul 18, 8:19 AM
    • 7 Posts
    • 3 Thanks
    billp42
    utter shambles
    I've now received a fifth email saying that they were unable to collect my monthly direct debit. I left them on the 22nd December last year and they still try to collect money. I've asked three times for a final bill and when they send one it fails to include the last direct debit that they took on the 2nd January. Not a worry at the time as I expected to be in debit. However, each time I point this out nothing happens until I get another email the next month saying that they have failed to collect my direct debit.
    Today I have given up and have complained to the Energy Ombudsman in the hope that they can make this company deal with providing a final bill and closing my account. Definitely NOT recommended as a supplier.
    • MABLE
    • By MABLE 16th Jul 18, 12:53 PM
    • 3,568 Posts
    • 1,875 Thanks
    MABLE
    I've been with eversmart for 10 months. Not had any problems with them. They've been generally very helpful. They send me "invoices/bills" every month on my online account. I've never received anything in the post and never had a request for a meter reading, but try and give them one every month when I remember online.

    I didn't bother with a smart meter. I have a british gas smart meter and fellt it pointless to get it changed until they start installing SMETS2 meters, which is still some way away.

    I've been happy. Will wait to see if I can get any better deals at the end of the year though.
    Originally posted by niktheguru
    I have been with them for two months and do not have a smart meter but never have received an invoice. Somewhat surprised you say you get one every month. I do give them regular meter reads.
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