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  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 28th Jul 17, 10:28 AM
    • 62Posts
    • 7Thanks
    MSE Andrew
    Add your feedback on energy supplier Eversmart Energy
    • #1
    • 28th Jul 17, 10:28 AM
    Add your feedback on energy supplier Eversmart Energy 28th Jul 17 at 10:28 AM
    This is a feedback thread on energy supplier

    Eversmart Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, watch our New to Forum? Intro Guide.
Page 7
    • CBX1985
    • By CBX1985 23rd Apr 18, 8:15 PM
    • 18 Posts
    • 15 Thanks
    CBX1985
    I joined last week when the offer came on, and was a little sceptical. But in fairness they seem to be progressing reasonably well.

    The bloke on the phone is not entirely "polished", but if they provide me with gas and electric cheap, and correctly bill me, I can live with that minor flaw.

    Hope they keep it up.
    • GT60
    • By GT60 24th Apr 18, 9:49 AM
    • 1,863 Posts
    • 956 Thanks
    GT60
    Eversmart or Oneselect for supplier?
    I have about £50 a year difference in price between them
    Thanks
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • Darran1967
    • By Darran1967 24th Apr 18, 6:34 PM
    • 1 Posts
    • 3 Thanks
    Darran1967
    No Reply to Emails
    Sent the company two emails up to now but no reply, I only wanted some clarification before I switched. Have now gone with a different company.
    • MABLE
    • By MABLE 25th Apr 18, 7:16 PM
    • 3,518 Posts
    • 1,838 Thanks
    MABLE
    I phoned them today and spoke to a very bored sounding operative. He sounded so bored so I did not want to over tax him. However he did say I can keep my present meters but needed to give them a reading every month.

    Well I'm use to that.
    • jedisha
    • By jedisha 8th May 18, 1:31 PM
    • 1 Posts
    • 1 Thanks
    jedisha
    Looking BAD from the start....
    I switched from the 'basic but effective and super reliable' AFFECT ENERGY in favour of Eversmart due to the better price. However, when told to log in and provide initial meter readings I discovered I was unable to log in. I scoured the website to find a way to set up a login account - there was no option. I then spotted the SMS number for text message-based assistance, i tried this - the SMS wouldn't send, it doesn't work.
    I emailed the company and eventually received the following, confusing email:
    Good evening Paul,
    Another set of login details have been issued to you. We do not need meter reads for the account and you must provide these tomorrow either by telephone or e-mail.
    Thank you
    Customer Services


    Not quite sure what to make of this I set up my login account and attempted to provide initial meter readings via the website. So far I am unable to provide a Gas meter reading. Despite inputting the meter reading the value always returns to 00000.

    ALSO - I have now received an email from my previous supplier asking for meter readings and on their website I now appear as a GAS-ONLY customer.

    All in all the move has been overly complicated and unsuccessful.

    I couldn't recommend this company right now....
    • deanos
    • By deanos 10th May 18, 5:05 PM
    • 10,798 Posts
    • 5,551 Thanks
    deanos
    i got a email this morning to ask for opening readings, couldn't log on, sent a message via facebook messenger this morning and they have taken my readings and a link to activate my account which i have done, seems ok so far
    • MABLE
    • By MABLE 11th May 18, 12:22 PM
    • 3,518 Posts
    • 1,838 Thanks
    MABLE
    UPDATE

    I received the link again this am and was requested to enter my meter reads. The gas no problem. However the Electricity reading would not work and received an error message.

    I rang their contact centre and spoke to a very helpful advisor who apologised and explained they have problems with customers going live and trying to enter their electricity reads.

    The advisor advised me to ring back on Sunday when I officially go live and they will take the meter read over the phone. Also they expected the problem to be fixed by then.

    My confidence is a bit shattered before I even start with this company but will see how things go. Fingers crossed this is not another EE disaster.

    Time will tell!
    Last edited by MABLE; 11-05-2018 at 12:24 PM.
    • MABLE
    • By MABLE 12th May 18, 6:38 PM
    • 3,518 Posts
    • 1,838 Thanks
    MABLE
    Well tried this morning and managed to input my readings online. However their online system has crashed again. Never a Barney about when you need him!
    • S0litaire
    • By S0litaire 12th May 18, 6:51 PM
    • 3,403 Posts
    • 2,148 Thanks
    S0litaire
    Well tried this morning and managed to input my readings online. However their online system has crashed again. Never a Barney about when you need him!
    Originally posted by MABLE

    I'm currently waiting for ToTo to release my smart meter so that Eversmart can take it over.
    lets hope that the last £2.50 of emergency credit lasts me till that happens...
    Last edited by S0litaire; 21-05-2018 at 1:22 PM.
    Laters

    Sol

    "Have you found the secrets of the universe? Asked Zebade "I'm sure I left them here somewhere"
    • chrishealey
    • By chrishealey 21st May 18, 12:52 PM
    • 4 Posts
    • 1 Thanks
    chrishealey
    Eversmart - no response but they can apparently set up a direct debit
    Sent the company two emails up to now but no reply, I only wanted some clarification before I switched. Have now gone with a different company.
    Originally posted by Darran1967
    I registered on their website last week and got a message to say they would email within 24 hours to start the contracting process.

    No email received about that, and I can't get through on the phone, so I've gone with Tonik. Immediately afterwards, had an email from Eversmart to say they had set up a DD.

    Emails get a 'we'll get back to you within two working days' so can't confirm that I'm cancelling.

    Not impressed.
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