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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 28th Jul 17, 10:28 AM
    • 76Posts
    • 9Thanks
    MSE Andrew
    Add your feedback on energy supplier Eversmart Energy
    • #1
    • 28th Jul 17, 10:28 AM
    Add your feedback on energy supplier Eversmart Energy 28th Jul 17 at 10:28 AM
    This is a feedback thread on energy supplier

    Eversmart Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, watch our New to Forum? Intro Guide.
Page 4
    • Hengus
    • By Hengus 14th Sep 17, 8:42 AM
    • 6,066 Posts
    • 3,740 Thanks
    After experiencing similar initial quote issues to others, I opted to proceed with the switch via the phone, with transfer slated for 22nd August.
    I got an immediate welcome email, then another email about a week later saying there were delays, so transfer would be later than expected.

    The transfer took place on 23rd August and I duly phoned to supply readings. I was asked to email them - I did so that same day.

    My previous supplier has only been sent the electricity reading and has invented a final gas reading, despite having had an online reading submitted the day before the switch occurred.

    Apparently Eversmart have not applied the supplied gas reading to the account (and hence not sent it to my previous supplier).

    I've not been able to log in to their site to manage readings etc, and noticed that when trying to do so, my USERNAME and PASSWORD are shown in PLAIN TEXT in the URL, despite the site not actually logging me in.

    Alerted by this forum to the possibility of the meter numbers being wrong, I have now checked the welcome pack and found that they have got this wrong too!

    What next?
    Originally posted by rich_p55
    To be clear, the gaining supplier has a Licence Condition that requires it to manage all aspects of the transfer of supply. This includes asking you for meter readings at the appropriate time. These readings are then passed to an independent industry third-party for verification against past data held on file for your property. The verified readings are then passed back to the two suppliers to open and close your accounts. If the the opening and closing readings are not the same, then raise the matter with your new supplier.
    • AirCooledHeaven
    • By AirCooledHeaven 15th Sep 17, 5:02 PM
    • 849 Posts
    • 404 Thanks
    Hi all ... does anyone know for certain if you HAVE to have a smart meter installed to qualify for eversmart's tariffs? It would go a long way to explain their super-cheap 'no standing charge' Special tariff, a real sweetener to encourage people who might not ordinarily agree to a smart meter (which I definitely won't)!
    Originally posted by mywifenow
    Hi, I signed up to eversmart this week and told them I don't want a smart meter. They said that's not a problem, it's not mandatory.
    • niktheguru
    • By niktheguru 16th Sep 17, 8:34 PM
    • 74 Posts
    • 40 Thanks
    be aware that Santander 123 account does not currently pay cashback on Eversmart Energy.
    Originally posted by d12345
    Just for peoples information, i have contacted Santander to add Eversmart to their cashback list. They are going to give me a response within 10 days (its been escalated to their cashback team) so hopefully this should be rectified.
    • tg99
    • By tg99 16th Sep 17, 8:40 PM
    • 664 Posts
    • 259 Thanks
    Just for peoples information, i have contacted Santander to add Eversmart to their cashback list. They are going to give me a response within 10 days (its been escalated to their cashback team) so hopefully this should be rectified.
    Originally posted by niktheguru
    They have now been added (Santander wrote to me to confirm after I requested it).
    • RalphS
    • By RalphS 25th Sep 17, 12:18 PM
    • 15 Posts
    • 4 Thanks
    Santander 123
    I contacted Santander, gave them the Originator Identification Number 299788.
    A few days later Santander replied - We can confirm that a Direct Debit payment to Eversmart Energy is eligible for 2% cashback.
    • rogerhaworth
    • By rogerhaworth 27th Sep 17, 1:28 PM
    • 11 Posts
    • 3 Thanks
    Eversmart seem to have made a step forward! After asking several times I was today sent a link by email which enabled me to set up a password and access my online account! It all looks good. They have got my address, phone and MAPAN number correctly recorded and the opening meter reading I gave them on 20th August also present and correct..
    • blanik
    • By blanik 28th Sep 17, 7:02 AM
    • 88 Posts
    • 20 Thanks
    You can read a smart meter manually by going to the meter cupboard and reading the display.

    I was hoping that the BG remote display would continue to show consumption in KWH and meter readings - even if it could not show the tariff in £. But I think what notofthisworld is saying is that his BG remote display has stopped working.
    Originally posted by blanik
    After switching the BG remote display continued to work for about 2 weeks - showing KWH and the old BG tariff in GBP - so technically it could continue to work and it was possible to see consumption and read the meter.

    However now it's reporting - connecting to meter. So BG have turned it off remotely - possibly by removing their tariff.

    What a took BG 3 visits to change the Gas Meter, and I can't be bothered to arrange another install. The home display made no difference to our usage, but I liked the automated readings. So I will remain Dumb and hope that SMETS1 eventually get upgraded.
    • DiseasedBunny
    • By DiseasedBunny 28th Sep 17, 8:51 PM
    • 13 Posts
    • 1 Thanks
    Been with them for a month now, got a smart meter last Wednesday, got my login today, so I!!!8217;m a happy camper
    • johnj64
    • By johnj64 29th Sep 17, 8:27 AM
    • 2 Posts
    • 1 Thanks
    Eversmart Energy Refund DD
    Regular switcher of Gas & Electric, switched to newbie Eversmart Energy, due to an error they took two direct debit payments, rang them up the guy was very helpful and advised me to ring the bank and claim under the direct debit guarantee to my bank, did so and the money was back in the account within minutes. I'd previously sent an email, which was picked up in the afternoon, got a call to arrange the refund, told him it was sorted. Very, Very good customer service.

    Thought I would share my positive experience with readers.
    Last edited by johnj64; 29-09-2017 at 8:31 AM.
    • DoesntEnjoyCapitalism
    • By DoesntEnjoyCapitalism 1st Oct 17, 4:17 PM
    • 18 Posts
    • 8 Thanks
    Their website has been down for days and days and I've never been able to login to the My Account section even when it was up.

    I'm starting to worry about these guys.
    • johnj64
    • By johnj64 2nd Oct 17, 4:31 PM
    • 2 Posts
    • 1 Thanks
    Hi, not had a problem accessing the website at all at weekend or today.
    • Peteyboy
    • By Peteyboy 4th Oct 17, 12:33 PM
    • 6 Posts
    • 1 Thanks
    Well my switch seemed to go ok just waiting on my final bill from BG, received email with login details the site seems a bit basic but has everything I need and no problems accessing it, I did tell a friend about them but when they tried to get a quote the site says that they are not accepting new customers at the moment so hopefully they are being sensible and not just grabbing customers for the sake of it. After a week my smart meters went dumb the unit in the house just says trying to connect to smart meters so back to manually reading the meters why they could not leave it with basic readings is beyond me.
    • Juney
    • By Juney 6th Oct 17, 4:07 PM
    • 7 Posts
    • 1 Thanks
    Just Switched. Customer Services Impresssive
    During my switch I have twice had to speak to customer services. Both times I had to wait in the queue, but was kept informed about where I was in the queue, and had some nice music to listen to. Then I was dealt with by Leon who was extremely helpful, polite, and sorted my query with no problems whatsoever. I am impressed so far, and glad I switched to what was the cheapest tariff I have seen yet. Just because some firms are small, it doesnít mean they give a lesser service. Top marks from me so far !!!128513;
    • ICV
    • By ICV 9th Oct 17, 4:17 PM
    • 33 Posts
    • 10 Thanks
    Anyone with a dumb meter (like me) been asked for a meter reading from them apart from the opening one ?
    • rogerhaworth
    • By rogerhaworth 9th Oct 17, 8:41 PM
    • 11 Posts
    • 3 Thanks
    I've been an Eversmart electricity customer since 20th August and I haven't been asked for a meter reading as yet.
    • Peteyboy
    • By Peteyboy 10th Oct 17, 11:18 AM
    • 6 Posts
    • 1 Thanks
    I was given log in details and have added a new reading but not been asked but then again I was never asked by BG either
    • throwaway4561
    • By throwaway4561 10th Oct 17, 11:06 PM
    • 1 Posts
    • 0 Thanks
    - Three sets of accounts and direct debit mandates set up
    - No electric meter reading passed to previous supplier, so final bill is based on estimate
    - Incredibly long time taken to get issued with login details
    - No apparent way to get a smartmeter, the whole premise of the company
    - Meter serial numbers on website bear no resemblance to meter serials on previous supplier's bill
    - Website shows electricity meter reading as 00000, throws an error 404 when trying to submit reading (which actually gets submitted to some third party,
    - Do not pick up the phone, answer texts or telegram messages (which they claim to support). Unprofessional and unpolished when they finally do.

    Dreading trying to escape from these cowboys, going to attempt do so as soon as I can. No confidence.
    • rogerhaworth
    • By rogerhaworth 11th Oct 17, 7:25 PM
    • 11 Posts
    • 3 Thanks
    Throwaway4561 is:"Dreading trying to escape from these cowboys, going to attempt to do so as soon as I can."

    The question is - what is the worst that can happen? The deal that I've got with Eversmart is called Fixed Smart Special - it guarantees me electricity until 20/8/18 at 11.71p per kWh with no standing charge - I use about 3100 kWh per year so my electricity should cost £363 - £89 per year less than the cheapest current deal on Cheap Energy Club (Iresa).

    So what happens if Eversmart go bust during this period? Can I still be charged more than the price that I have been guaranteed and if so who is going to charge me? I have no idea what might happen!
    • Dave save
    • By Dave save 11th Oct 17, 8:06 PM
    • 309 Posts
    • 285 Thanks
    Dave save
    I switched from BG to Eversmart on 21st September. The first issue I had was an incorrect electricity meter number submitted to me by Eversmart, which Eversmart said was due to BG not updating the new meter on the national database. Secondly, the final meter readings submitted by me to Eversmart, were not correct on my final BG accounts. Eversmart told me that BG had been sent the final readings on the date of transfer. The Eversmart website is a bit basic, but the test will come at the point of the first bill.

    Overall, the set up is a bit amateurish, and there is a distinct lack of contact after the initial 'Welcome Pack'. I've had to contact them three times over the above issues, but each time the phone was answered fairly promptly and the issues resolved.

    So far I'm quite happy to be making some savings and I'm prepared to do a bit of chasing to get them!
    • Dave save
    • By Dave save 11th Oct 17, 8:29 PM
    • 309 Posts
    • 285 Thanks
    Dave save
    So what happens if Eversmart go bust during this period? Can I still be charged more than the price that I have been guaranteed and if so who is going to charge me? I have no idea what might happen!
    Originally posted by rogerhaworth

    I understand that OFGEM would transfer you to a supplier of their choice under a deemed contract. You won't get the same tariffs as on your Eversmart fixed contract, but you're free to move to a supplier of YOUR choice at any time AFTER the appointment by OFGEM of the new supplier. Any credit is honoured, either by the new supplier or protected by an industry levy (provided you allow OFGEM to initially set you up with a new supplier). I would suppose that any debit could be reclaimed by the administrators.
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