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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 28th Jul 17, 10:28 AM
    • 101Posts
    • 30Thanks
    MSE Andrew
    Add your feedback on energy supplier Eversmart Energy
    • #1
    • 28th Jul 17, 10:28 AM
    Add your feedback on energy supplier Eversmart Energy 28th Jul 17 at 10:28 AM
    This is a feedback thread on energy supplier

    Eversmart Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 21
    • collectors
    • By collectors 9th Nov 18, 6:44 PM
    • 118 Posts
    • 26 Thanks
    collectors
    what a totally useless bunch of philistines Eversmart are. I got an economy 7 meter & they haven't even got the facility to take these readings & can only take 1 reading. What kind of plonker would set up an electrical meter reading company like this.
    They sent me an email about a week ago to say they have a new website starting in a few weeks. "We will see"
    One thing that i notice they have no problem with is my direct debt payments.
    • JohnB47
    • By JohnB47 9th Nov 18, 6:52 PM
    • 1,401 Posts
    • 441 Thanks
    JohnB47
    A lot of suppliers use the same tariff name for each new release. It is a legacy from the days when suppliers could only have 4 tariffs. If one looks carefully, the tariff name is usually followed by a version number or end date. It can make setting up the profile in MSE CEC tricky if people don’t refer to a bill or their Welcome Letter.
    Originally posted by Hengus
    OK fair enough but to me, a name followed by a different version is a new tariff name. e.g. wording something like "Welcome Home July 2018" would be the tariff name and a new tariff might be "Welcome Home August 2018" The bit at the end creates a new tariff name to fit the new tariff.

    Then again, what Wavelets says makes a mockery of that from a historical perspective but I think what I say is true for all current and recent plans.
    • Frozenpines
    • By Frozenpines 9th Nov 18, 8:28 PM
    • 9 Posts
    • 3 Thanks
    Frozenpines
    Interesting.

    It is now clear that Eversmart have agreed at least three 'Guaranteed Price' deals - each with the same name (Welcome Home) but each with different tariffs. Oh and in addition they have agreed a variable tariff, also called welcome Home.

    Apart from anything else, this breaks with the tradition that each separate tariff is given a unique name.

    Something has clearly gone very wrong at Eversmart.
    Originally posted by JohnB47
    Want to just point out that energy unit prices will differ slightly depending on region based on energy distribution costs so I don't think their actually is any difference with the tariffs in July and August of the same name.

    For variable tariffs, a supplier needs to give prior notification to customers to say their price is going up.
    • JohnB47
    • By JohnB47 10th Nov 18, 10:12 AM
    • 1,401 Posts
    • 441 Thanks
    JohnB47
    Want to just point out that energy unit prices will differ slightly depending on region based on energy distribution costs ....
    Originally posted by Frozenpines
    Ah yes, I see. Thanks.
    • Ferengi47
    • By Ferengi47 14th Nov 18, 9:12 AM
    • 4 Posts
    • 0 Thanks
    Ferengi47
    Being a dissatisfied customer of EverSmart, have left them now, made a formal complaint some weeks ago which has not yet been acknowledged, and they owe me money, I read the continuing issues in this forum thread and am disappointed with MSE. I appreciate that what we decide to do is not MSEs fault, but surely it’s their responsibility to ensure that any company they put forward has passed some robust compliance? EverSmart have clearly not made the grade in terms of competence and efficiency.
    • molerat
    • By molerat 14th Nov 18, 10:10 AM
    • 20,409 Posts
    • 14,704 Thanks
    molerat
    MSE are not "puitting forward" any company, they are purely offering a whole of market list of what is available as do all the comparison sites and they do add a footnote with any feedback which the majority do not. It is up to the regulator to ensure the company is compliant.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • darkovo
    • By darkovo 14th Nov 18, 11:26 AM
    • 152 Posts
    • 34 Thanks
    darkovo
    Anyone else having login issues on their website?
    I know my password but not working on multiple browsers. I don't want to click to change password due to their IT systems don't seem very good and I'll probably not get a reply from them for months!
    • matelodave
    • By matelodave 14th Nov 18, 11:36 AM
    • 4,303 Posts
    • 2,729 Thanks
    matelodave
    I found it wasn't working properly with Google Chrome last week, so tried it with Edge and it seemed Ok.

    It was Ok yesterday with Chrome however I've noticed that they've modified the log-in screen.
    Never under estimate the power of stupid people in large numbers
    • darkovo
    • By darkovo 14th Nov 18, 11:41 AM
    • 152 Posts
    • 34 Thanks
    darkovo
    I found it wasn't working properly with Google Chrome last week, so tried it with Edge and it seemed Ok.

    It was Ok yesterday with Chrome however I've noticed that they've modified the log-in screen.
    Originally posted by matelodave

    Thanks, yes I tried Edge etc, I just get unknown email or password.
    I've emailed them and got a reply:

    Hello
    Thank you for getting in touch with us, we have opened a case and passed it on to the best person who is able to assist you.
    Please allow 3 working days for us to get back to you with how we can best help you.
    Regards,
    Eversmart Customer Services



    Willl have to wait and see if they do reply and get it sorted...
    ----------


    Update: I can now login, no reply from them as yet, I just tried again this morning and all ok.
    Last edited by darkovo; 15-11-2018 at 9:27 AM. Reason: update
    • the_mandarin
    • By the_mandarin 15th Nov 18, 12:00 PM
    • 74 Posts
    • 22 Thanks
    the_mandarin
    Spoke to Eversmart Energy today and I was told that the fixed prices that I was given (and emailed in the "Welcome Pack") in July 2018 were "incorrect" and that although I am on what was incorrectly called a Fixed Tariff that was guaranteed for a year, the rates would go up later this month as the prices in the market are going up.
    • Joe Buchan
    • By Joe Buchan 15th Nov 18, 2:01 PM
    • 1 Posts
    • 0 Thanks
    Joe Buchan
    I joined Ever-Smart back in May 2018, they had no track record for customer services but they did have the cheapest tariff for me so I thought I might as well give them a try. Six months down the line and I couldn’t be happier, the price is right and I haven't had much reason to contact them, however when I did they responded relatively quickly.

    Ever-Smart has started a “Family Saver Club” and it seems like a reasonable deal, you pay one years energy up front and in return they pay you 1% interest on the outstanding balance. I’m not very quick at jumping into things so I’ve been waiting for some feed back on this from others. So, Ever-Smart Energy gets the thumbs up from me.
    • Mister G
    • By Mister G 15th Nov 18, 2:19 PM
    • 992 Posts
    • 588 Thanks
    Mister G
    Well I just tried putting my data into the 'Family Saver' page.

    It came up with £908 for my 5800kWh usage.

    Considering I'm currently on their Welcome Home 1yr fix, that's going to cost me £790 for the year.

    So I think I'll sit tight for now!

    I'm not going to worry about the alleged 'not fixed' until they do actually put the price up.
    • Fontana
    • By Fontana 15th Nov 18, 2:30 PM
    • 8 Posts
    • 2 Thanks
    Fontana
    I'm on the Welcome Home "fixed" tariff.

    If they put the price up, I'll challenge it all the way.

    It seems they are a bunch of Shysters.
    • Stratus
    • By Stratus 15th Nov 18, 2:45 PM
    • 110 Posts
    • 61 Thanks
    Stratus
    The 'Family Saver' is a con.

    An average user (3100 kWh/yr) would pay £504 for the year.

    They would receive £27.72p in interest payments. An equivalent interest rate of 5.5% - perhaps.

    Customers would have to sign up to their T&Cs which allow them to change the terms of the deal at any time.

    "13.5 We can change any aspect of the Eversmart Family Saver Club (including its rate and how it's
    calculated), or stop or withdraw offering it entirely, at any time."


    If they can propose to change their guaranteed rate on the Welcome Home tariff to a variable rate I would be surprised if they didn't.

    Update:
    If they add interest on their interest payments each month the total return will rise to nearly £30 (AER 6%)
    Last edited by Stratus; 15-11-2018 at 3:04 PM.
    • the_mandarin
    • By the_mandarin 15th Nov 18, 5:18 PM
    • 74 Posts
    • 22 Thanks
    the_mandarin
    I joined Ever-Smart back in May 2018, they had no track record for customer services but they did have the cheapest tariff for me so I thought I might as well give them a try. Six months down the line and I couldn’t be happier, the price is right and I haven't had much reason to contact them, however when I did they responded relatively quickly.

    Ever-Smart has started a “Family Saver Club” and it seems like a reasonable deal, you pay one years energy up front and in return they pay you 1% interest on the outstanding balance. I’m not very quick at jumping into things so I’ve been waiting for some feed back on this from others. So, Ever-Smart Energy gets the thumbs up from me.
    Originally posted by Joe Buchan
    I agree with everything you have said, and my experience with them has been the same so far. But from the conversation that I had with them today, they are going to hike up our prices in spite of being on fixed tariffs. I am sitting tight for the time being, and am considering writing to Ofgem when (and if) I get a letter advising me of the tariff increase.
    • JohnB47
    • By JohnB47 15th Nov 18, 5:35 PM
    • 1,401 Posts
    • 441 Thanks
    JohnB47
    I agree with everything you have said, and my experience with them has been the same so far. But from the conversation that I had with them today, they are going to hike up our prices in spite of being on fixed tariffs. I am sitting tight for the time being, and am considering writing to Ofgem when (and if) I get a letter advising me of the tariff increase.
    Originally posted by the_mandarin
    I've already contacted OFGEM but the 'formal' route is to complain to Eversmart first (and wait while they ignore you) and then, when you've decided that you've reached a deadlock position, to refer the case to the Energy Ombudsman.

    Still, I think it would be useful for as many people as possible to contact OFGEM direct.
    • Biggus Dickus
    • By Biggus Dickus 15th Nov 18, 7:07 PM
    • 136 Posts
    • 69 Thanks
    Biggus Dickus
    I've already contacted OFGEM but the 'formal' route is to complain to Eversmart first (and wait while they ignore you) and then, when you've decided that you've reached a deadlock position, to refer the case to the Energy Ombudsman.

    Still, I think it would be useful for as many people as possible to contact OFGEM direct.
    Originally posted by JohnB47
    “Something is rotten in the state of Denmark Eversmart”.
    • couriervanman
    • By couriervanman 15th Nov 18, 7:27 PM
    • 44 Posts
    • 73 Thanks
    couriervanman
    Thanks, yes I tried Edge etc, I just get unknown email or password.
    I've emailed them and got a reply:

    Hello
    Thank you for getting in touch with us, we have opened a case and passed it on to the best person who is able to assist you.
    Please allow 3 working days for us to get back to you with how we can best help you.
    Regards,
    Eversmart Customer Services



    Willl have to wait and see if they do reply and get it sorted...
    ----------


    Update: I can now login, no reply from them as yet, I just tried again this morning and all ok.
    Originally posted by darkovo
    I got the same reply yesterday
    • couriervanman
    • By couriervanman 15th Nov 18, 7:29 PM
    • 44 Posts
    • 73 Thanks
    couriervanman
    Spoke to Eversmart Energy today and I was told that the fixed prices that I was given (and emailed in the "Welcome Pack") in July 2018 were "incorrect" and that although I am on what was incorrectly called a Fixed Tariff that was guaranteed for a year, the rates would go up later this month as the prices in the market are going up.
    Originally posted by the_mandarin
    Things are going to get messy
    • the_mandarin
    • By the_mandarin 16th Nov 18, 10:54 AM
    • 74 Posts
    • 22 Thanks
    the_mandarin
    Just a short note to add that the date from which the increase rates are to come into effect (even for those on fixed tariffs) is 26 November 2018.
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