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    • CaptainKirt
    • By CaptainKirt 17th Jul 17, 4:53 PM
    • 1Posts
    • 0Thanks
    Getting a refund from HMRC
    • #1
    • 17th Jul 17, 4:53 PM
    Getting a refund from HMRC 17th Jul 17 at 4:53 PM
    I'm due a refund from tax year 2015/16 which HMRC have agreed on 19th June 2017. There's no dispute or issues and I was told that they would post out a cheque. I waited then recontacted after 2 weeks and was told to wait for a notice which would have details of how to claim the refund online, I was told this could take 3 weeks from the original date. Today I called, it being 4 weeks since the initial call. Today I was told that I should have received the document and if I haven't then it's tough luck and I'll have to wait for the cheque which will be issued 45 days after the original date. The guy at HMRC told me I should cross my fingers!

    What is going on? Why can't they just sent me a duplicate calculation by return? Why can't they send a cheque out now? I feel like they are treating me like mug.

    Does anyone have any ideas what I can do to speed this process up, it's only a small amount but would make a difference to a trip we are taking next month.

    Thanks in anticipation...
Page 1
    • 00ec25
    • By 00ec25 17th Jul 17, 5:42 PM
    • 6,382 Posts
    • 5,892 Thanks
    • #2
    • 17th Jul 17, 5:42 PM
    • #2
    • 17th Jul 17, 5:42 PM
    they, not unreasonably if you think about it, are often subject to cheque fraud

    a basic safeguard against that is to delay issuing a replacement until it is sure that the original has a) not been cashed and b) now been cancelled and sufficient time elapsed that the cancellation has taken effect

    neither are of course any comfort to you who is awaiting the money, but life is life
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