Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • ashfield.imp
    • By ashfield.imp 17th Jul 17, 2:48 PM
    • 11Posts
    • 0Thanks
    o2 - can not add member to family bolt on
    • #1
    • 17th Jul 17, 2:48 PM
    o2 - can not add member to family bolt on 17th Jul 17 at 2:48 PM
    can have 10 , currently have 8 so 2 spare numbers
    friday 7th, tried it online
    didnt work
    phoned them ,w as told it would be on in 24 hours
    sunday came, nothing on so phoned them again
    was told needed to go to escalations, and would take 5 working days
    friday 14th, still not on at 2.30pm, so phone again
    was told on in 3 hours
    phone again, again just wait and will be on but
    got through to richard h*ll in escalations, was told that out of the entire o2 people, only 1 person could do it,and he is away
    its still npt on as of now (14.46 - 17th)
    after another 2 hours n the phone to them
    have have had everything from, too many numbers on the list (8 when im allowed 10)
    to its not a pay as you go number (it is) even its not a o2 number.
    mainly been told by people of non native english language, that doesnt help with trying to explain any problems,

    how and wh does it take so long to sort this out
    they dont have a complaints department apparently either
Page 1
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

138Posts Today

1,594Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line?

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin