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    • On my bike
    • By On my bike 13th Jul 17, 9:28 PM
    • 1Posts
    • 0Thanks
    On my bike
    Sorting out Andrew estate
    • #1
    • 13th Jul 17, 9:28 PM
    Sorting out Andrew estate 13th Jul 17 at 9:28 PM
    Hi
    I'm trying to sort out my Dad's estate. Very small and not too much to do but there are some payments to Aviva that I have no paperwork for. When I rang them they couldn't trace any policy and I was passed around various departments but nobody seem to help. Any ideas how to trace what the payments were for?
    Thanks
Page 1
    • Yorkshireman99
    • By Yorkshireman99 13th Jul 17, 9:36 PM
    • 4,141 Posts
    • 3,382 Thanks
    Yorkshireman99
    • #2
    • 13th Jul 17, 9:36 PM
    • #2
    • 13th Jul 17, 9:36 PM
    Hi
    I'm trying to sort out my Dad's estate. Very small and not too much to do but there are some payments to Aviva that I have no paperwork for. When I rang them they couldn't trace any policy and I was passed around various departments but nobody seem to help. Any ideas how to trace what the payments were for?
    Thanks
    Originally posted by On my bike
    Usually the payments from the bank will have a reference. Have you told the bank so that tha ccount(s) are frozen to prevent any more payments being made?
    • TBagpuss
    • By TBagpuss 14th Jul 17, 11:40 AM
    • 6,487 Posts
    • 8,418 Thanks
    TBagpuss
    • #3
    • 14th Jul 17, 11:40 AM
    • #3
    • 14th Jul 17, 11:40 AM
    Also, freezing the account may trigger an automatic letter from Aviva to your dad asking why they are not getting paid!

    Have you written to Aviva? In my experience writing often gets a better response than phone calls, plus most big organisations have targets about speed of response etc.

    If you write, give the details of the amounts, and dates, and any reference shown on your dad's bank statements. Keep a copy of the letter you send
    • Novice investor101
    • By Novice investor101 15th Jul 17, 10:02 PM
    • 131 Posts
    • 69 Thanks
    Novice investor101
    • #4
    • 15th Jul 17, 10:02 PM
    • #4
    • 15th Jul 17, 10:02 PM
    Ask the bank for the originator code for the payments. Then call Aviva with that code, asking to speak to the lost policies team. It will tell them which dept within Aviva is getting the money & should go from there.
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