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    • makemesumdosh
    • By makemesumdosh 11th Jul 17, 7:54 PM
    • 315Posts
    • 90Thanks
    Sky India call centre
    • #1
    • 11th Jul 17, 7:54 PM
    Sky India call centre 11th Jul 17 at 7:54 PM
    called Sky today regarding a broadband issue, call centre lady was very difficult to understand due to her accent and understanding of English. Mentioned the words Sky down due to contractor cutting through a cable and it knocking a whole area of Sky customers phone/broadband out and she was completely lost. She thought it was a router issue.

    told her local press reports issue in newspapers and it was a contractor at fault.

    I asked what service level guarantees were in place for compensation. after a few minutes she came back to me with a bill credit of 7.12. is that reasonable as I questioned the amount but she didn't have a clue what I was talking about.

    Since when did SKY outsource to India.

    When I signed up I was assured they used UK based call centres
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