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  • FIRST POST
    • abdulr001
    • By abdulr001 27th Jun 17, 1:03 PM
    • 6Posts
    • 3Thanks
    abdulr001
    DFS Sofa - what rights do i have and what are my options?
    • #1
    • 27th Jun 17, 1:03 PM
    DFS Sofa - what rights do i have and what are my options? 27th Jun 17 at 1:03 PM
    Hi


    Bought the iconica range sofas for a cost of almost 4K, delivered in Jan. Not withstanding the fact that they failed to tell us about adding on extra costs such as fabric care, leather care kit, and not telling us about the delivery charge which was all added into the monthly cost, the sofas started developing faults within 6 months.


    The cushions have started sinking, and you can feel the frame on some parts when you sit down. DFS sent out a very rude service manager who said you are sitting on it wrong, this is how you meant to sit. He refused to listen to me when I said I did not buy a sofa to sit on in a very specific way. A sofa is for lounging, etc etc, but he refused to listen. He pointed out that on the paperwork is says sofa will soften with use, but I have read this on forums that they write this on every sofa they sell!


    And within 2 mins he decided nothing was wrong with the sofas, and it was because of how we were sitting, that has caused it to soften to that extent. And within another minute he walked out.
    These cost 4k, I have cheaper leather sofas in my kids playroom that has remained firmer, and my kids and their friends have been jumping all around this one for years! It is not like they are sitting on that sofa in a specific way!


    I know people will say why go dfs etc, their sofas are rubbish and such. Please can we not, as this is not why im asking for advice and help. I have bought them and now I have them. The last lot of sofas I bought from DFS, it was almost 9 years before I had to refoam the cushions, so it wasn't an issue, I never had to call them.


    I was just shocked at the rudeness of the service manager, and hence left me at a loss as to what to do. . Hence, would like your advice. Also, whether it would be worth complaining to the Ombudsman as I took in on finance.


    Thanks in advance
Page 2
    • BorisThomson
    • By BorisThomson 10th Apr 18, 2:20 PM
    • 1,586 Posts
    • 3,426 Thanks
    BorisThomson
    wonder if anybody can help with this? i ordered 2 sofas on the 14th January, taken it on finance. the guy that completed the sale said if we paid a deposit then things could be done quicker. put down a 300 deposit. took care out on it, they chucked in a couple of care kits gratis. my sales contract states that delivery will take place approximately by 9 weeks and two days, which was 20th March, when i raised this, a voice mail was left saying that it was being shipped from overseas and would be here by the beginning of April. didn't hear a thing. checked their on line tracker and that now states it wont be here til april 25th. i emailed again in respect of this and this is all i got back, which i find to be a bit turd.

    " Hello and thank you for your email

    We are sorry that you have had to contact us regarding your order and for the delay that has occurred. We are currently expecting your suite to arrive late April and we apologise for the delay. This is a delay with our supplier and is outside of our control.

    Please be assured that as soon as we have more information we will update you and as soon as this arrives with DFS we will arrange delivery.

    Kind regards

    Customer Service Department
    DFS Head Office"

    Have i any grounds to take this further??????

    Cheers
    Originally posted by Chorlton1974
    It would be helpful to a) start your own thread, and b) tell us what you want to happen.
    • MariaH19
    • By MariaH19 17th May 18, 9:45 PM
    • 2 Posts
    • 0 Thanks
    MariaH19
    DFS poor quality sofa
    Hi, I also am having difficulty with DFS. I put a complaint in the same week it was delivered but am getting told the cushions will soften with yse, my sofa looks 2nd hand! Did you get anywhere close with this as they are ignoring me now.
    Thank you
    Maria
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