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  • FIRST POST
    • Oddjob
    • By Oddjob 18th Jun 17, 4:55 PM
    • 440Posts
    • 130Thanks
    Oddjob
    Can't back up my Samsung phone because laptop says its not connected
    • #1
    • 18th Jun 17, 4:55 PM
    Can't back up my Samsung phone because laptop says its not connected 18th Jun 17 at 4:55 PM
    I have never been able to back up my phone (Samsung), because even though I connect it with a cable, it keeps telling me to connect it.
    I don't understand as when I plug the phone into the laptop, it charges it, I have even transfered photos over from the phone to laptop, yet it doesn't recognise it is plugged in when trying to back up. I have updated the software on the phone an the laptop.
    Same thing happens when I plug another phone in (Nokia), that keeps telling me to connect that in too, yet that also charges whilst plugged in.
    What am I doing wrong?
    Thanks
Page 1
    • dave_dph
    • By dave_dph 18th Jun 17, 5:25 PM
    • 521 Posts
    • 166 Thanks
    dave_dph
    • #2
    • 18th Jun 17, 5:25 PM
    • #2
    • 18th Jun 17, 5:25 PM
    Did the laptop download and install the necessary drivers for your particular handset?
    • Neil49
    • By Neil49 18th Jun 17, 6:19 PM
    • 1,276 Posts
    • 622 Thanks
    Neil49
    • #3
    • 18th Jun 17, 6:19 PM
    • #3
    • 18th Jun 17, 6:19 PM
    When you connect your mobile to your pc the default connection is to charge it.

    To change that to other connection options you have to use the top pull down screen where you can select alternatives.

    I'm presuming you have a smart phone otherwise this isn't an option.
    • GunJack
    • By GunJack 18th Jun 17, 11:02 PM
    • 10,110 Posts
    • 7,574 Thanks
    GunJack
    • #4
    • 18th Jun 17, 11:02 PM
    • #4
    • 18th Jun 17, 11:02 PM
    ..or maybe you're using a power-only usb lead...yes they are out there. If there's no data lines in the lead the pc won't see either phone..
    ......Gettin' There, Wherever There is......
    • AndyPix
    • By AndyPix 19th Jun 17, 12:11 PM
    • 3,539 Posts
    • 2,725 Thanks
    AndyPix
    • #5
    • 19th Jun 17, 12:11 PM
    • #5
    • 19th Jun 17, 12:11 PM
    Give us a clue - What model is the samsung phone ?
    Running with scissors since 1978
    • JJ Egan
    • By JJ Egan 19th Jun 17, 12:48 PM
    • 10,437 Posts
    • 4,391 Thanks
    JJ Egan
    • #6
    • 19th Jun 17, 12:48 PM
    • #6
    • 19th Jun 17, 12:48 PM
    Cable or Samsung Drivers not installed are the usual reasons .
    • Oddjob
    • By Oddjob 21st Jun 17, 12:22 AM
    • 440 Posts
    • 130 Thanks
    Oddjob
    • #7
    • 21st Jun 17, 12:22 AM
    • #7
    • 21st Jun 17, 12:22 AM
    Give us a clue - What model is the samsung phone ?
    Originally posted by AndyPix
    Sorry, not had chance to come back,
    Its a Samsung galaxy S4 mini
    • Oddjob
    • By Oddjob 21st Jun 17, 12:25 AM
    • 440 Posts
    • 130 Thanks
    Oddjob
    • #8
    • 21st Jun 17, 12:25 AM
    • #8
    • 21st Jun 17, 12:25 AM
    ..or maybe you're using a power-only usb lead...yes they are out there. If there's no data lines in the lead the pc won't see either phone..
    Originally posted by GunJack
    On the Nokia, I know the lead is a data lead, not sure about the Samsung but have tried several leads to no avail.
    • Oddjob
    • By Oddjob 21st Jun 17, 12:27 AM
    • 440 Posts
    • 130 Thanks
    Oddjob
    • #9
    • 21st Jun 17, 12:27 AM
    • #9
    • 21st Jun 17, 12:27 AM
    When you connect your mobile to your pc the default connection is to charge it.

    To change that to other connection options you have to use the top pull down screen where you can select alternatives.

    I'm presuming you have a smart phone otherwise this isn't an option.
    Originally posted by Neil49
    Hi, yes a smartphone, there doesn't seem to be an option on the drop down screen to select alternatives.
    Last edited by Oddjob; 21-06-2017 at 12:50 AM.
    • Oddjob
    • By Oddjob 21st Jun 17, 12:29 AM
    • 440 Posts
    • 130 Thanks
    Oddjob
    Cable or Samsung Drivers not installed are the usual reasons .
    Originally posted by JJ Egan
    Is there a driver for the cable?
    • GunJack
    • By GunJack 21st Jun 17, 7:21 AM
    • 10,110 Posts
    • 7,574 Thanks
    GunJack
    Is there a driver for the cable?
    Originally posted by Oddjob
    driver for the phone
    ......Gettin' There, Wherever There is......
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