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    • sh856531
    • By sh856531 17th Jun 17, 3:57 PM
    • 400Posts
    • 160Thanks
    Who sets up phone/internet on a new build?
    • #1
    • 17th Jun 17, 3:57 PM
    Who sets up phone/internet on a new build? 17th Jun 17 at 3:57 PM
    Hi all

    I am set to be the very first resident at a new build estate near Cramlington. I just had a call from the builder stating that despite earlier assurances BT had not done the requisite cabeling to get phone service from the date we move in. I get the impression that the estate itself is wired up, but that Opernreach haven't physically connected the estate to their network.

    Can anyone advise on what the process is for this? Do I need to call openreach to get them to do something or is it the builder?

    I'm a little disappointed with the builder right now. Admittedly they may be somewhat at the mercy of external providers, they had promised that both Virgin would be offering service as well as BT. Now that we have exchanged it turns out that is not the case

    Any advice on how to get service ASAP would be appreciated

Page 1
    • Browntoa
    • By Browntoa 17th Jun 17, 4:03 PM
    • 33,028 Posts
    • 38,597 Thanks
    • #2
    • 17th Jun 17, 4:03 PM
    • #2
    • 17th Jun 17, 4:03 PM
    is it Openreach or have the builder forgotten to tell them that their bit was done ?
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to Any views are mine and not the official line of MoneySavingExpert.
    • Lorian
    • By Lorian 17th Jun 17, 4:08 PM
    • 4,336 Posts
    • 2,467 Thanks
    • #3
    • 17th Jun 17, 4:08 PM
    • #3
    • 17th Jun 17, 4:08 PM
    What does BT's checker say if you enter the postcode?
    • sh856531
    • By sh856531 17th Jun 17, 4:37 PM
    • 400 Posts
    • 160 Thanks
    • #4
    • 17th Jun 17, 4:37 PM
    • #4
    • 17th Jun 17, 4:37 PM
    Originally posted by Browntoa
    Well thats possible but the builder won't likely be in a hurry to admit to that. I'm just keen to make sure that there is no further delay if there is something I can do personally to make Openreach act sooner. I also just wanted to make sure that it wasn't actually my responsibilty to notify them as the first resident.

    The property is so new it doesn't even seem to have a postcode assigned in the Royal Mail database, which isn't helping matters when speaking to phone companies and the like :-/

    • BeckyAP
    • By BeckyAP 19th Jun 17, 11:56 AM
    • 24 Posts
    • 6 Thanks
    • #5
    • 19th Jun 17, 11:56 AM
    • #5
    • 19th Jun 17, 11:56 AM

    I'm going through this at the minute. Here's what I know -
    The property must be registered with both the Royal Mail and Openreach.
    The Royal Mail registering you can do yourself online.
    Openreach I'm having more trouble with...I know I've got fibre to the home, seen the little openreach box in the cupboard and everything but they haven't registered my address.
    When I speak to someone like Zen or BT about getting internet in, they say they can't do anything until the address has been registered with openreach.
    I've used their newbuild form again today to try and get them to regsiter the address but until those two bits are done, you won't get internet!
    • comeandgo
    • By comeandgo 19th Jun 17, 12:05 PM
    • 2,033 Posts
    • 2,776 Thanks
    • #6
    • 19th Jun 17, 12:05 PM
    • #6
    • 19th Jun 17, 12:05 PM
    Openreach are a nightmare to deal with. We had to wait 6 weeks to get phone and Internet in, as we had no postcode, we were the first house in anew development, Openreach would do nothing.
    • Captain89
    • By Captain89 19th Jun 17, 3:14 PM
    • 107 Posts
    • 29 Thanks
    • #7
    • 19th Jun 17, 3:14 PM
    • #7
    • 19th Jun 17, 3:14 PM
    Took us 5 weeks to get our line connected and that was after we sent a letter to the CEO of BT. They are the worst when dealing with a new line. Openreach would not talk to us. They only deal with the service provider.
    • armchaireconomist
    • By armchaireconomist 19th Jun 17, 4:00 PM
    • 219 Posts
    • 299 Thanks
    • #8
    • 19th Jun 17, 4:00 PM
    • #8
    • 19th Jun 17, 4:00 PM
    Off topic: This wouldn't happen to be the Avant homes estate on the old Wilkinson sword factory behind the train station would it?

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