Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • kimbles81
    • By kimbles81 17th Jun 17, 10:48 AM
    • 12Posts
    • 1Thanks
    Recommendations on the best fibre optic broadband service in the UK please
    • #1
    • 17th Jun 17, 10:48 AM
    Recommendations on the best fibre optic broadband service in the UK please 17th Jun 17 at 10:48 AM
    Hi all.

    I have been with virgin media for my broadband and TV package for as long as I can remember...
    But I am paying 70 a month and the Internet isn't even stable most of the time anymore.
    So I am looking to change providers.
    I have 3 kids, all of which use the Internet on various devices, phones, and xbox one and Netflix, so really needs to be fibre optic.

    Looking for you lovelies to guide me in the right direction of who to go with to ensure a decent Internet connection and hopefully not cost the earth.

    Thank you so much for taking the time to read my post

    Kim xx
Page 1
    • JJ Egan
    • By JJ Egan 17th Jun 17, 11:19 AM
    • 10,360 Posts
    • 4,334 Thanks
    JJ Egan
    • #2
    • 17th Jun 17, 11:19 AM
    • #2
    • 17th Jun 17, 11:19 AM
    Best would be the VM optic.
    Your problems what have VM said ??

    Are these problems over WiFi connections ??

    Other services are via BT fibre optic to the cabinet .
    • kwikbreaks
    • By kwikbreaks 17th Jun 17, 11:22 AM
    • 8,867 Posts
    • 4,435 Thanks
    • #3
    • 17th Jun 17, 11:22 AM
    • #3
    • 17th Jun 17, 11:22 AM
    Unless you have a specialist provider in your area and most don't then all FTTC uses the same basic infrastructure maintained by Openreach.

    Many ISPs provide their service using that infrastructure and I've seen few complaints about lack of capacity and subsequent congestion for some years now so the differences are going to customer service, free equipment provided, and price. The prices cary depending on what offer/cashback is available at the time. There are complaints about CS and the supplied router for all ISPs.

    One thing you need to be sure of is that you are beyond your minimum term or you'll end up paying VM for nothing. Their business model is to try to make sure everybody keeps getting new minimum terms by offering loyalty discounts and package tweeks,

    Next up comes TV as I'd guess you are using VM's and that will obviously stop when you cancel. Do you have an aerial or satellite dish you can use, Do you like to record programs - if so you'll need a settop box that does that. Do you want programs that aren't available on Freesat/Freeview?

    Is FTTC available in your area? It almost certainly will be but there is a chance that your local cabinet is fully subscribed.

    Openreach have a nasty habit of no-shows and springing nasty surpises such as no cabinet capacity so if you want to be 100% certain of continued service don't cancel VM until the new service is up and running. Then they'll offer a monster disount and you'll wonder why you left.

    Swapping from cable to phone based internet and vice versa can be no problem at all but sometimes problems crop up and make it very stressful.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,972Posts Today

7,037Users online

Martin's Twitter
  • RT @Mattallwright: I don?t think life is fair. I think we have to work to impose our idea of fairness on life. It doesn?t come pre-justiced?

  • 3 tips to succeed if you want to start your own business, from me, an accidental entrepreneur...

  • My advice for budding entrepreneurs... why a good idea is a nightmare...

  • Follow Martin