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  • FIRST POST
    • Alexgt
    • By Alexgt 15th Jun 17, 11:36 PM
    • 2Posts
    • 2Thanks
    Alexgt
    0 WOW
    Damage charges from airbnb!
    • #1
    • 15th Jun 17, 11:36 PM
    0 WOW
    Damage charges from airbnb! 15th Jun 17 at 11:36 PM
    Hi,

    I really hope you lovely people can help! I've just been away on holiday to a lovely cottage. The long and the short is that I spilled some egg yolk on the duvet having breakfast in bed and on my return home was greeted with a 25 damage charge for duvet stains. This is despite a very expensive 100/night fee in the first place.

    I feel this is very unfair but the email says they will contact airbnb if it is not paid, and from what I can understand, the airbnb terms state they will simply charge the account used to pay the fee.

    What is the correct way to go about disputing this issue? As I feel an egg yolk would be washed off in a normal wash, or at worst with a little scrubbing.

    Thank you in advance.
Page 1
    • Gloomendoom
    • By Gloomendoom 16th Jun 17, 8:40 AM
    • 13,965 Posts
    • 18,388 Thanks
    Gloomendoom
    • #2
    • 16th Jun 17, 8:40 AM
    • #2
    • 16th Jun 17, 8:40 AM
    Egg is a sod to remove from anything.

    That's why it is used as a base for paint.
    Never argue with stupid people, they will drag you down to their level and then beat you with experience. - Mark Twain
    • jpsartre
    • By jpsartre 16th Jun 17, 9:30 AM
    • 3,162 Posts
    • 2,079 Thanks
    jpsartre
    • #3
    • 16th Jun 17, 9:30 AM
    • #3
    • 16th Jun 17, 9:30 AM
    If the stains are on the duvet itself it probably needs to be professionally cleaned. 25 does not sound unreasonable in that case. How much you paid in rental per night really isn't relevant.
    • littlereddevil
    • By littlereddevil 16th Jun 17, 9:41 AM
    • 4,708 Posts
    • 1,957 Thanks
    littlereddevil
    • #4
    • 16th Jun 17, 9:41 AM
    • #4
    • 16th Jun 17, 9:41 AM
    You didn't clean it off when you spilled it? 25 is nothing then, and I'd never class 100 a night as "very expensive". You made the mess, pay the bill!
    travelover
    • Sicard
    • By Sicard 16th Jun 17, 10:21 AM
    • 670 Posts
    • 594 Thanks
    Sicard
    • #5
    • 16th Jun 17, 10:21 AM
    • #5
    • 16th Jun 17, 10:21 AM
    If you've ever had eggs through at your windows by yobs you'll know how hard it is to get off. Don't be silly.
    Am proud I only have one sourpuss on my ignore list
    • Grumpygit
    • By Grumpygit 16th Jun 17, 10:24 AM
    • 314 Posts
    • 483 Thanks
    Grumpygit
    • #6
    • 16th Jun 17, 10:24 AM
    • #6
    • 16th Jun 17, 10:24 AM
    I've just had my duvet cleaned and it cost me 40 so you're getting off lightly really.
    • pogofish
    • By pogofish 16th Jun 17, 12:19 PM
    • 8,501 Posts
    • 8,814 Thanks
    pogofish
    • #7
    • 16th Jun 17, 12:19 PM
    • #7
    • 16th Jun 17, 12:19 PM
    Didn't Airbnb tell you about this before you went?

    If not, they have been sorely lacking.
    • bigadaj
    • By bigadaj 16th Jun 17, 12:55 PM
    • 10,816 Posts
    • 7,138 Thanks
    bigadaj
    • #8
    • 16th Jun 17, 12:55 PM
    • #8
    • 16th Jun 17, 12:55 PM
    Hi,

    I really hope you lovely people can help! I've just been away on holiday to a lovely cottage. The long and the short is that I spilled some egg yolk on the duvet having breakfast in bed and on my return home was greeted with a 25 damage charge for duvet stains. This is despite a very expensive 100/night fee in the first place.

    I feel this is very unfair but the email says they will contact airbnb if it is not paid, and from what I can understand, the airbnb terms state they will simply charge the account used to pay the fee.

    What is the correct way to go about disputing this issue? As I feel an egg yolk would be washed off in a normal wash, or at worst with a little scrubbing.

    Thank you in advance.
    Originally posted by Alexgt
    Since you didn't clean it originally, and object to the charge, what seems fair is if you return and then try and clean it.

    If you don't manage to do a good job then probably best to buy and replace the duvet.

    Seems fair to me.
    • sheramber
    • By sheramber 16th Jun 17, 6:44 PM
    • 4,687 Posts
    • 3,519 Thanks
    sheramber
    • #9
    • 16th Jun 17, 6:44 PM
    • #9
    • 16th Jun 17, 6:44 PM
    If the stain had been washed at the time it may have been more easily removed but if it was left to harden in then it would take soaking and then washing which may need to be repeated.

    A Google search for ' how to remove egg yolk stain' will inform you of how difficult it is to remove such a stain.
    • Alexgt
    • By Alexgt 16th Jun 17, 7:19 PM
    • 2 Posts
    • 2 Thanks
    Alexgt
    Fair play guys, thanks for your comments
    • greenface
    • By greenface 17th Jun 17, 1:25 PM
    • 4,656 Posts
    • 2,347 Thanks
    greenface
    100 a night isn't expensive anyways but that's irrelevant . its not a big bill . a decent duvet is expensive . a cheap duvets about that . to clean one is hard (I wouldn't try just replace one .) would you like to have walked into the cottage and seen a egg stain on the duvet . I'm a lodge owner myself and I go through a few a year due to stains and skiddys . (seriously). You admit doing it . I would have tried to properly clean it or replaced it . buy a new one . you got off light with a bill for a pony
    hard as nails on the internet . wimp in the real world
    • PeacefulWaters
    • By PeacefulWaters 17th Jun 17, 1:54 PM
    • 8,320 Posts
    • 10,638 Thanks
    PeacefulWaters
    100 a night isn't expensive anyways but that's irrelevant
    Originally posted by greenface
    It is if you're in the spare room of an occupied house!
    • bigadaj
    • By bigadaj 17th Jun 17, 3:25 PM
    • 10,816 Posts
    • 7,138 Thanks
    bigadaj
    100 a night isn't expensive anyways but that's irrelevant . its not a big bill . a decent duvet is expensive . a cheap duvets about that . to clean one is hard (I wouldn't try just replace one .) would you like to have walked into the cottage and seen a egg stain on the duvet . I'm a lodge owner myself and I go through a few a year due to stains and skiddys . (seriously). You admit doing it . I would have tried to properly clean it or replaced it . buy a new one . you got off light with a bill for a pony
    Originally posted by greenface
    So you're saying he should pony up?
    • bigadaj
    • By bigadaj 17th Jun 17, 3:26 PM
    • 10,816 Posts
    • 7,138 Thanks
    bigadaj
    It is if you're in the spare room of an occupied house!
    Originally posted by PeacefulWaters
    Surely depends on the house.
    • greenface
    • By greenface 19th Jun 17, 11:44 PM
    • 4,656 Posts
    • 2,347 Thanks
    greenface
    So you're saying he should pony up?
    Originally posted by bigadaj
    neigh lad and don't get on your high horse
    hard as nails on the internet . wimp in the real world
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