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  • FIRST POST
    • WorriedByDebt
    • By WorriedByDebt 15th Jun 17, 2:00 PM
    • 19Posts
    • 1Thanks
    WorriedByDebt
    Old account - "no data held"
    • #1
    • 15th Jun 17, 2:00 PM
    Old account - "no data held" 15th Jun 17 at 2:00 PM
    I found an old Experian report which said I had a loan with GE Money Lending dating back to 2001.

    I've called them and they said "we aren't obliged to keep records that far back. Unless you can find paperwork showing PPI you're screwed." (Or words to that effect!)

    Is this correct? Is the burden of proof on me? Other companies have been far more forthcoming.

    thanks,

    WBD
Page 1
    • zx81
    • By zx81 15th Jun 17, 2:09 PM
    • 16,792 Posts
    • 17,805 Thanks
    zx81
    • #2
    • 15th Jun 17, 2:09 PM
    • #2
    • 15th Jun 17, 2:09 PM
    Yes. You're the one making the complaint.
    • dunstonh
    • By dunstonh 15th Jun 17, 2:58 PM
    • 92,564 Posts
    • 59,862 Thanks
    dunstonh
    • #3
    • 15th Jun 17, 2:58 PM
    • #3
    • 15th Jun 17, 2:58 PM
    Is this correct?
    Yes it is. They are required to destroy data after a reasonable period. Typically regarded at 6 years. 2001 is good few years prior to regulation and there would be no reason for them to retain old stuff.

    Is the burden of proof on me?
    That is English law. However, the FCA do require the firm to look at the available evidence from either side to make a decision.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • WorriedByDebt
    • By WorriedByDebt 15th Jun 17, 3:43 PM
    • 19 Posts
    • 1 Thanks
    WorriedByDebt
    • #4
    • 15th Jun 17, 3:43 PM
    • #4
    • 15th Jun 17, 3:43 PM
    What if I was to do a SAR?

    Can they still say they've junked the records?
    • zx81
    • By zx81 15th Jun 17, 3:46 PM
    • 16,792 Posts
    • 17,805 Thanks
    zx81
    • #5
    • 15th Jun 17, 3:46 PM
    • #5
    • 15th Jun 17, 3:46 PM
    Yes, if they've junked the records.
    • dunstonh
    • By dunstonh 15th Jun 17, 3:50 PM
    • 92,564 Posts
    • 59,862 Thanks
    dunstonh
    • #6
    • 15th Jun 17, 3:50 PM
    • #6
    • 15th Jun 17, 3:50 PM
    What if I was to do a SAR?

    Can they still say they've junked the records?
    Originally posted by WorriedByDebt
    It shouldn't make any difference. If the records no longer exist then they no longer exist. A DSAR would be a different dept looking but in theory, it should have the same outcome. If you don't mind spending 10 then you can do it.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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