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  • FIRST POST
    • Sncjw
    • By Sncjw 15th Jun 17, 7:47 AM
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    Sncjw
    Jd sports
    • #1
    • 15th Jun 17, 7:47 AM
    Jd sports 15th Jun 17 at 7:47 AM
    Hi all

    I was looking on jd sports app and saw a pair of trainers for 5. I added them to my basket but seen despite showing 5 as the price the order had gone to 10. No delivery charge due to click and collect and definitely ordered only one. I ordered it because things are getting snapped up quick.

    Am I entitled to the 5 back as that's not the price shown.

    Thank you
Page 1
    • marliepanda
    • By marliepanda 15th Jun 17, 7:56 AM
    • 5,638 Posts
    • 11,852 Thanks
    marliepanda
    • #2
    • 15th Jun 17, 7:56 AM
    • #2
    • 15th Jun 17, 7:56 AM
    Hi all

    I was looking on jd sports app and saw a pair of trainers for 5. I added them to my basket but seen despite showing 5 as the price the order had gone to 10. No delivery charge due to click and collect and definitely ordered only one. I ordered it because things are getting snapped up quick.

    Am I entitled to the 5 back as that's not the price shown.

    Thank you
    Originally posted by Sncjw
    You agreed to The 10, so no.

    Click and collect does sometimes carry a charge. Did you check that?
    • Sncjw
    • By Sncjw 15th Jun 17, 8:08 AM
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    Sncjw
    • #3
    • 15th Jun 17, 8:08 AM
    • #3
    • 15th Jun 17, 8:08 AM
    It doesn't. Even though the price shown was 5 how can I not buy it for that
    • Fosterdog
    • By Fosterdog 15th Jun 17, 9:11 AM
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    Fosterdog
    • #4
    • 15th Jun 17, 9:11 AM
    • #4
    • 15th Jun 17, 9:11 AM
    Have you got a link to the trainers you bought? Are they maybe priced from 5 and your chosen size is more expensive than some other sizes or possibly a different colour option?
    • Oakdene
    • By Oakdene 15th Jun 17, 9:13 AM
    • 1,935 Posts
    • 7,103 Thanks
    Oakdene
    • #5
    • 15th Jun 17, 9:13 AM
    • #5
    • 15th Jun 17, 9:13 AM
    Hi all

    I was looking on jd sports app and saw a pair of trainers for 5. I added them to my basket but seen despite showing 5 as the price the order had gone to 10. No delivery charge due to click and collect and definitely ordered only one. I ordered it because things are getting snapped up quick.

    Am I entitled to the 5 back as that's not the price shown.

    Thank you
    Originally posted by Sncjw
    Nope, the price you agreed to at checkout was 10 so thats how much you pay
    • Sncjw
    • By Sncjw 15th Jun 17, 12:09 PM
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    Sncjw
    • #6
    • 15th Jun 17, 12:09 PM
    • #6
    • 15th Jun 17, 12:09 PM
    Well no because it said 5 next the shoe and the price but the total showed 10
    • Sncjw
    • By Sncjw 15th Jun 17, 12:09 PM
    • 1,778 Posts
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    Sncjw
    • #7
    • 15th Jun 17, 12:09 PM
    • #7
    • 15th Jun 17, 12:09 PM
    I haven't got a link because it was on the app
    • Oakdene
    • By Oakdene 15th Jun 17, 12:11 PM
    • 1,935 Posts
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    Oakdene
    • #8
    • 15th Jun 17, 12:11 PM
    • #8
    • 15th Jun 17, 12:11 PM
    Well no because it said 5 next the shoe and the price but the total showed 10
    Originally posted by Sncjw
    Maybe it was 5 per shoe?

    In all seriousness, you saw the price change to 10 & you paid, you accepted the terms of the contract which (in effect) said that they will give you a pair of shoes for 10.
    • mattyprice4004
    • By mattyprice4004 15th Jun 17, 1:06 PM
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    mattyprice4004
    • #9
    • 15th Jun 17, 1:06 PM
    • #9
    • 15th Jun 17, 1:06 PM
    As above, you saw a tenner and agreed.
    • BoGoF
    • By BoGoF 15th Jun 17, 1:33 PM
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    BoGoF
    No delivery charge due to click and collect and definitely ordered only one.
    Originally posted by Sncjw

    According to Sports Direct website click and collect is 4.99
    • IAmWales
    • By IAmWales 15th Jun 17, 1:45 PM
    • 1,860 Posts
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    IAmWales
    According to Sports Direct website click and collect is 4.99
    Originally posted by BoGoF
    OP bought from JD Sports!
    • Pollycat
    • By Pollycat 15th Jun 17, 1:46 PM
    • 20,048 Posts
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    Pollycat
    According to Sports Direct website click and collect is 4.99
    Originally posted by BoGoF
    But.....the OP ordered the trainers from JD Sports.......

    FTR, 'click & collect' from JD sports is free.

    When you use 'click & collect' from Sports Direct (costing 4.99 as you've pointed out) they give you a 5.00 voucher to spend in-store.
    • Sncjw
    • By Sncjw 15th Jun 17, 5:14 PM
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    Sncjw
    They still have them online for 5.
    • LilElvis
    • By LilElvis 15th Jun 17, 5:26 PM
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    LilElvis
    They still have them online for 5.
    Originally posted by Sncjw
    Post the link to them then. Others can go through the ordering process and see what price shows at checkout.
    • Fosterdog
    • By Fosterdog 15th Jun 17, 5:26 PM
    • 3,816 Posts
    • 6,592 Thanks
    Fosterdog
    I just looked and they only have one pair of men's, one pair of women's and three pairs of children's trainers marked at 5 but they are all out of stock so no way to see if the price would change when a size is selected.

    Regardless of what they were and are advertised as you were given a total of 10 at checkout and agreed to pay that. The time to query it was before accepting 10 as the charge and completing the purchase it is too late now.
    • Fosterdog
    • By Fosterdog 15th Jun 17, 5:27 PM
    • 3,816 Posts
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    Fosterdog
    These are the only men's at 5 https://www.jdsports.co.uk/product/black-fila-speedway/035417/

    And these are the only women's https://www.jdsports.co.uk/product/grey-fila-speedway-womens/035394/
    • Sncjw
    • By Sncjw 15th Jun 17, 6:48 PM
    • 1,778 Posts
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    Sncjw
    The women's ones are the ones I ordered
    • LilElvis
    • By LilElvis 15th Jun 17, 7:01 PM
    • 3,558 Posts
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    LilElvis
    The women's ones are the ones I ordered
    Originally posted by Sncjw
    Yes, there's a glitch

    Added them to my basket and that shoes the trainers at 5, a free JD Sports bag and then a subtotal of 10. Its quite clear before you even go to the payment page, though I do realise you ordered on the mobile app.

    Edit: installed mobile app and the basket total clearly shows 10 total price. It might be an error but you accepted it.
    Last edited by LilElvis; 15-06-2017 at 7:05 PM. Reason: Further research
    • wealdroam
    • By wealdroam 15th Jun 17, 7:06 PM
    • 18,655 Posts
    • 15,580 Thanks
    wealdroam
    The women's ones are the ones I ordered
    Originally posted by Sncjw
    If I order those in a size 8 it shows them instock and the checkout looks rather strange, to say the least.

    Here is a pic:




    It shows the item price as 5.00 (reduced from 40.00),
    a sub-total price of 10.00, and a delivery charge of 3.99.

    OP, I agree with the others. By clicking on 'checkout securely' you are accepting the higher price.
    • Fosterdog
    • By Fosterdog 15th Jun 17, 7:09 PM
    • 3,816 Posts
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    Fosterdog
    Although now seeing the glitch it would be worth sending them an email with a screenshot attached, they might honour the 5 and refund you the other 5. If they say no though there's not much you can do as you were fully aware of the total before committing to the sale.
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