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  • FIRST POST
    • MSE Matthew
    • By MSE Matthew 7th Jun 17, 1:50 PM
    • 24Posts
    • 16Thanks
    MSE Matthew
    UPDATED with Link! There's a new Broadband Tool coming to MSE and we need YOUR help!
    • #1
    • 7th Jun 17, 1:50 PM
    UPDATED with Link! There's a new Broadband Tool coming to MSE and we need YOUR help! 7th Jun 17 at 1:50 PM


    Hello, Forumites!

    <<<<<<<<THREAD UPDATE>>>>>>>>

    So you now know about this top-secret tool that we've been working on, we still need your feedback. It's your chance to directly shape what we're doing here at MSE Towers!

    We've been creating a Broadband tool that shows the VERY BEST BROADBAND DEALS in the market and we'd love to give our Forumites EARLY ACCESS to the BETA version to see what you think!

    We're hoping to give it full launch in the coming weeks, but want to see what you all think before it hits the masses. This'll be the first time anyone outside of the office has seen the tool, so I hope you're as excited as we are!

    So in a nutshell
    'TRY OUT OUR BROADBAND TOOL AND LET US KNOW WHAT YOU THINK!'

    So, to see the tool and give it a whirl see the link below:
    [Unbundled broadband tool]

    We'd love to know your comments here or in our optional FEEDBACK SURVEY (don't worry it's safe and anonymous) and all comments will go towards shaping this tool into being the best that MSE can offer.

    Also, if you're unsure about anything - please comment with questions and we'll get back to you asap.

    Thanks!

    MSE Matthew
    Last edited by Former MSE Matt; 19-07-2017 at 5:45 PM.
Page 4
    • neilsedaka
    • By neilsedaka 20th Aug 17, 4:59 PM
    • 295 Posts
    • 94 Thanks
    neilsedaka
    You may decide to wait until your contract runs out on 19th September, then see what is available. You could transfer the account in to his name, then you pay him for your broadband and phone usage.
    • cyrilregis
    • By cyrilregis 20th Aug 17, 9:54 PM
    • 14 Posts
    • 3 Thanks
    cyrilregis
    Hi Neil,
    Thank you for your reply.

    To have additional line it will be additional cost for new bt line.

    I meant my son can be responsible for paying line rental and broadband. So he can use the existing telephone line I used, as I no longer require this as well, as I might as well use the mobile phone, where I have enough minutes and people always contact me on my mobile.

    So this is the reason I told my son there is good offer where you can use it for yourself on money savings expert.
    • dnpark38
    • By dnpark38 25th Aug 17, 3:12 PM
    • 50 Posts
    • 12 Thanks
    dnpark38
    Have tried the new tool and it does not give BT Broadband in the comparisons.
    Also does not give the Sky up to 52/55 product.
    • JJ Egan
    • By JJ Egan 25th Aug 17, 4:34 PM
    • 10,660 Posts
    • 4,543 Thanks
    JJ Egan
    Have tried the new tool and it does not give BT Broadband in the comparisons.
    Also does not give the Sky up to 52/55 product.
    Originally posted by dnpark38

    i can see BT
    BT: Unlimited Infinity 1 + Weekend Calls
    12 month contract
    New customers only
    • dnpark38
    • By dnpark38 25th Aug 17, 5:24 PM
    • 50 Posts
    • 12 Thanks
    dnpark38
    I took my telephone requirement of Anytime phone calls off and indeed it it gave me the offer you quote for BT.
    Strange BT do not offer Anytime or Evenings and Weekend, if they do its a problem with this Broadband Tool.
    Thanks for your reply.
    • mickeyminx
    • By mickeyminx 28th Aug 17, 6:51 PM
    • 1 Posts
    • 0 Thanks
    mickeyminx
    Tool doesn't work for Sky packages
    "Enter your postcode below - the deals you can get depend on where you live." and "Why we need it. We need your postcode because not all deals are available in every area. Rest assured we won't store it or use it for anything else."

    Unfortunately, this doesn't seem to apply to Sky packages - or Sky is deliberately not offering requested packages in certain areas.

    On Friday 25.Aug I applied for Sky package at equivalent of 11.17pm which had been highlighted by the Tool as being available in my area. Sky said NOT available and suggested another (more expensive) package. That offer finished that day. Contacted MSE by email on site, but no reply to date.

    Just tried again, with Tool suggesting Sky: Broadband Unlimited for my area at 12.50pm equivalent. Again, Sky said not available in my area!! And suggested another (more expensive) package. Again.

    So, VERY DISAPPOINTED in MSE. Always trusted them to give best service before, but now have my doubts.

    Will look elsewhere on internet to make my own searches, to get positive results. MSE needn't have bothered at this rate.
    • dnpark38
    • By dnpark38 28th Aug 17, 7:00 PM
    • 50 Posts
    • 12 Thanks
    dnpark38
    "Also does not give the Sky up to 52/55 product."

    Anyone know anything about this product, please?

    Seems to be no one rivalling BT with up to 52 Mbs product.
    • bristolleedsfan
    • By bristolleedsfan 2nd Oct 17, 7:11 PM
    • 7,528 Posts
    • 9,641 Thanks
    bristolleedsfan
    MSE link goes to



    https://originbroadband.com/packages/broadband-and-phone/origin-broadband?utm_medium=broadband-choices-co-uk&source=aw&awc=7024_1506967613_efe7c22aaa87cf804 ff39964346ae451&utm_source=54840&utm_medium=Broadb and+Choices&utm_campaign=Comparison+Engine 19.49


    Direct Link goes to -

    https://www.originbroadband.com/packages/home-broadband-and-phone - 18.49
    • Keruge
    • By Keruge 24th Oct 17, 3:15 PM
    • 5 Posts
    • 6 Thanks
    Keruge
    Not so good
    I have to say I am not impressed.

    I prefer your usual no nonsense Cheapest Broadband page

    I do NOT want to enter my postcode, we all know that this data is collected and used for other purposes, I prefer to be told of a deal and then for the referred site to tell me whether there is a deal in my area. Already so many promised prices by these suppliers and they charge more.

    When sites like yours do this invasion of privacy I enter some random postcode or sw1a 2aa (The Prime Ministers postcode) so that my IP address is not mapped to my postcode.

    Also it is an ABSOLUTE BASIC that you do NOT ask for visitor data until you have delivered value or got them to invest, so ask them the parameters of what they want, give them prices and THEN MAYBE they will be prepared to give you their postcode IF you can offer a benefit to them, e.g. do these prices apply in their area, are they going to get charged more for the line than the deal says). A word of warning, do not give the visitor an expectation and then not deliver, so if you say you are going to find out if they will be charged more because of their exchange, you better damn well deliver!

    Well it did not ask for any parameters and it just quoted me 14.83 which is more than the Cheap Broadband page quoted price for same deal, there does not seem to be an option to to put in line rental prepayment.

    Now compare this to the no nonsense Cheap Broadband page, it leads with the bad price that you can only get if you pre-pay the line rental but at least it tells you why.

    "B'band & line rent equiv 12.33/mth*

    Pay 198 over 12mth contract & get a 50 cashback

    • Available to: 90% of UK
    • Speed: Up to 17Mb
    • Download limit: Unlimited
    • Traffic shaping? No

    • Contract length: 12 months
    • Deal requires line rental? Yes
    • Inclusive calls? No
    • New line installation: 49.99


    Until Tue 24 Oct,new Plusnet customers, or those who've not been with it in the last month, can get an 12-month contract with BT-owned Plusnet*, which includes line rental and unlimited downloads with up-to-17Mb speed broadband.
    It was a strong performer in our latest customer service poll !!!8211; 54% rated it 'great', only 17% 'poor'. The deal's available to 90% of the UK based on postcode (you're told when applying). Here's how it works...
    1. If you can afford to, choose to pay line rent for 1yr upfront. It works out as 197.88 for a year equiv to 16.49/mth, after this you can renew for another 12 months for the same price. If you can't, or don't want to, it's the standard 18.99/mth.
    2. Broadband 'free' for 12mths. Unless you don't live in a low cost area, but most do. After the 12-month contract, it rises to 9.99/mth.
    3. Pay by direct debit. Or it's a 1.50/mth extra.
    4. Get 50 cashback but you MUST claim it. Annoyingly Plusnet makes you claim your cashback. You'll get an email within 10 days of activation explaining how, and you must do it within two months. It should then arrive within 30 days.
    - Cost analysis: If you pay a year's line rent upfront, over the 12-month contract it's 197.88 before calls, equiv 16.49/mth (pay monthly, and it's 18.99/mth before calls). But claim and use the cashback then it's 147.88, equivalent to 12.33/mth. If you pay line rental monthly, then it's equivalent to 14.83/mth.
    - What about calls? No calls are included !!!8211; calls to other UK phones are mostly a bit more than BT. See Plusnet charges.
    - No line/switching from cable (or in a few cases, Sky customers)? Installation's 49.99. You'll know before committing.
    - Is the price fixed during the contract? Technically no, but if it rises, you should be able to ditch your contract penalty-free.
    - Don't live in a low cost area? You'll be told if you live in a low cost area while applying, rural areas are sometimes more expensive. If you don't, broadband's 7.50/mth during the contract on top of line rental. Broadband and phone will rise to 36.48/mth after 12 months."


    So sorry I am not impressed with the new tool

    The ONLY benefit I see over the Uswitch page are the following

    1. Uswitch have "featured deal" at the top that is fake, i.e. if you sort by price it is NOT the lowest (how to lose the trust of visitors.

    2. If you sort by contract price Uswitch stupidly quotes you the 1 month contracts as being the cheapest when in fact they are the most expensive.

    I would seriously get rid of that postcode box, have a few boxes that can be unticked for choice of product, not just BB, line rental and TV.
    • nic_c
    • By nic_c 18th Nov 17, 4:48 PM
    • 1,565 Posts
    • 859 Thanks
    nic_c
    surely the postcode box is to see what's available in your area - no point saying Virgin is, if it isn't! Whilst they ask for postcode they do not ask for house number or any details that identify you, so I don't see what your problem is.
    • neilsedaka
    • By neilsedaka 18th Nov 17, 7:02 PM
    • 295 Posts
    • 94 Thanks
    neilsedaka
    The refinement of what is offered according to postcode is broken. None of the 13 deals offered to me are actually available to me. All 13 say "Up to 17Mb Broadband" whereas in reality the slowest speed availablle to me is 76Mb.
    • daz378
    • By daz378 5th Dec 17, 12:14 AM
    • 577 Posts
    • 6,638 Thanks
    daz378
    looks good very useful
    • BodMor
    • By BodMor 3rd Feb 18, 10:06 PM
    • 19 Posts
    • 5 Thanks
    BodMor
    I'm afraid to say this was a complete waste of my time.


    Happy to give my postcode and address. The screen offered several very enticing 38 - 76 Mb offers at a third of the price of my current outrageous abuse by BT of 53 for 2 Mb.


    Sadly when each of Vodafone, PlusNet, EE and Sky were contacted, none of them could actually deliver what your tool promised to my part of the third world in Scotland. I even tried Talk Talk after years of poor service and a loss of security detail scare, but despite your advice they couldn't do any better either.


    This is an abysmal effort. Why not go work for one of these companies direct, you are no better at all on this front.


    Disgusted.
    • Colin_Maybe
    • By Colin_Maybe 4th Feb 18, 9:46 AM
    • 2,369 Posts
    • 1,136 Thanks
    Colin_Maybe
    I do NOT want to enter my postcode, we all know that this data is collected and used for other purposes, I prefer to be told of a deal and then for the referred site to tell me whether there is a deal in my area. Already so many promised prices by these suppliers and they charge more.

    When sites like yours do this invasion of privacy I enter some random postcode or sw1a 2aa (The Prime Ministers postcode) so that my IP address is not mapped to my postcode.

    Also it is an ABSOLUTE BASIC that you do NOT ask for visitor data until you have delivered value or got them to invest, so ask them the parameters of what they want, give them prices and THEN MAYBE they will be prepared to give you their postcode IF you can offer a benefit to them, e.g. do these prices apply in their area, are they going to get charged more for the line than the deal says). A word of warning, do not give the visitor an expectation and then not deliver, so if you say you are going to find out if they will be charged more because of their exchange, you better damn well deliver!
    Originally posted by Keruge
    Except that it isn't:- 'Why we need it. We need your postcode because not all deals are available in every area. Rest assured we won't store it or use it for anything else.'

    But don't let the facts get in the way of a good rant.
    • Colin_Maybe
    • By Colin_Maybe 4th Feb 18, 9:47 AM
    • 2,369 Posts
    • 1,136 Thanks
    Colin_Maybe
    The link in the first post sends you to https://broadband.moneysavingexpert.com/, is this the new tool or is that the original one?
    • sgbenaim
    • By sgbenaim 24th Feb 18, 7:35 PM
    • 1 Posts
    • 0 Thanks
    sgbenaim
    Vodafone not honouring discount
    I applied for vodafone via this tool, at 24 per month (for the 76Mbps deal). Everything seemed to go through fine, but a week later vodafone sent me a welcome pack saying I would be paying 30 pounds per month (as per the undiscounted price I assume)

    What can I do about this?
    • Colin_Maybe
    • By Colin_Maybe 25th Feb 18, 8:41 AM
    • 2,369 Posts
    • 1,136 Thanks
    Colin_Maybe
    I applied for vodafone via this tool, at 24 per month (for the 76Mbps deal). Everything seemed to go through fine, but a week later vodafone sent me a welcome pack saying I would be paying 30 pounds per month (as per the undiscounted price I assume)

    What can I do about this?
    Originally posted by sgbenaim
    If you go directly to Vodafone (rather than through the link) it's 20 for mobile users or 27 for new customers so I'm guessing if it says 30 it's an outdated email. Phone Vodafone (which should have been your first port of call anyway).
    • Vertnin
    • By Vertnin 28th Feb 18, 10:26 AM
    • 11 Posts
    • 0 Thanks
    Vertnin
    My postcode doesn't work
    Hi,

    My postcode doesn't work with the tool. I live in central London but my postcode is only a couple of years old because it was created for the new block I live in. Is there any way of this problem being fixed?

    Thanks.
    • A.Penny.Saved
    • By A.Penny.Saved 16th Mar 18, 7:32 AM
    • 1,648 Posts
    • 864 Thanks
    A.Penny.Saved
    The Post Office broadband deal is incorrect. It is not an 18 month contract, it is a 24 month contract! I cannot also find any option to pay in advance to lower the price like the tool claims.

    It is also still missing some broadband offers which beat the ones shown such as origin broadband. Pulse8 broadband with no contract is also available but is left out of the tool. It looks like only providers who pay MSE are included.
    Last edited by A.Penny.Saved; 16-03-2018 at 7:35 AM.
    • Colin_Maybe
    • By Colin_Maybe 16th Mar 18, 8:31 AM
    • 2,369 Posts
    • 1,136 Thanks
    Colin_Maybe
    The Post Office broadband deal is incorrect. It is not an 18 month contract, it is a 24 month contract! I cannot also find any option to pay in advance to lower the price like the tool claims.
    Originally posted by A.Penny.Saved
    It is most definitely an 18 month contract. With BT you need to click through almost to the end before you get the option to pay LR up front, the Post Office required too much information for me to get that far but I'm guessing it's similar.

    It is also still missing some broadband offers which beat the ones shown such as origin broadband. Pulse8 broadband with no contract is also available but is left out of the tool. It looks like only providers who pay MSE are included.
    If you'd read the FAQ (part 1) then you'd realise how childish that comment looks.
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