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    • BazPD
    • By BazPD 2nd Jun 17, 2:16 PM
    • 3Posts
    • 0Thanks
    npower exit fees
    • #1
    • 2nd Jun 17, 2:16 PM
    npower exit fees 2nd Jun 17 at 2:16 PM
    Regarding npower’s Terms and Conditions, I think it wholly unreasonable that in order to avoid exit fees I must cancel my tariff within 14 days of 01 April 2017 or within 7 days of receiving my Welcome Letter (dated 04 April 2017), whichever is later, when npower did not start supplying my fuel until 21 April 2017, the date that I discovered the anomalies on my account and raised my complaint. I could not know the standard of npower’s service before the effective date of 21 April 2017 and why I believe the exit fee clause is unfair and unjust.
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    • molerat
    • By molerat 2nd Jun 17, 2:27 PM
    • 18,615 Posts
    • 12,760 Thanks
    • #2
    • 2nd Jun 17, 2:27 PM
    • #2
    • 2nd Jun 17, 2:27 PM
    Standard consumer contract regulations. What are these "anomalies" ?
    • Browntoa
    • By Browntoa 2nd Jun 17, 2:39 PM
    • 33,069 Posts
    • 38,629 Thanks
    • #3
    • 2nd Jun 17, 2:39 PM
    • #3
    • 2nd Jun 17, 2:39 PM
    exit fee does not apply, all suppliers should now allow you to leave up to 49 days ahead of your tariff's end date without incurring a penalty
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to Any views are mine and not the official line of MoneySavingExpert.
    • dogshome
    • By dogshome 2nd Jun 17, 2:43 PM
    • 3,025 Posts
    • 1,539 Thanks
    • #4
    • 2nd Jun 17, 2:43 PM
    • #4
    • 2nd Jun 17, 2:43 PM
    The 14 day 'Change your mind period' is a mandatory minimum on many contracts, and the 14 days start the day you say Yes, I want that, which is why your n'power supply only began when it did.

    If you post the problem/s you are having with n'power, some one will help you.

    Browntoa's comment about 49 days only applies to the period at the end of a Fixed Term contract, not the beginning
    Last edited by dogshome; 02-06-2017 at 2:47 PM.
    • BazPD
    • By BazPD 16th Jun 17, 2:08 PM
    • 3 Posts
    • 0 Thanks
    • #5
    • 16th Jun 17, 2:08 PM
    • #5
    • 16th Jun 17, 2:08 PM
    The anomalies refer to inaccurate meter readings listed on my account - not the readings I gave them.
    I have had my npower exit fees waived by npower after escalating my case via Resolver.
    However, moving to e-on is proving hard work too as my website account does not show the electricity reading I gave on 13 June 2017 and was unable to accept my gas reading today!
    Online = ongoing problems which have to be chased up to get rectified. Grrrrrrrrrr!
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