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  • FIRST POST
    • jupiterthegreat999
    • By jupiterthegreat999 19th May 17, 11:34 AM
    • 4Posts
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    jupiterthegreat999
    who should i be pursuing for a refund?
    • #1
    • 19th May 17, 11:34 AM
    who should i be pursuing for a refund? 19th May 17 at 11:34 AM
    KLM cancelled my flight the day before the flight. We were informed on the morning before the flight. so less than 48 hour notice

    I did not turn up for the flights.

    I have emailed the travel agent - they refused to give me a refund

    I have contacted KLM, they also refused to give a refund.

    Under Regulation (EC) No 261/2004, I know that I am entitled a refund as well as 250 euro compensation. I should pursue KLM for my compensation but who should I be pressing for the refund?
Page 1
    • Justice13075
    • By Justice13075 19th May 17, 12:21 PM
    • 1,120 Posts
    • 458 Thanks
    Justice13075
    • #2
    • 19th May 17, 12:21 PM
    • #2
    • 19th May 17, 12:21 PM
    You contact the airline not the agent so KLM. Google and download Vaubans Guide all explained in there, then follow the advice
    • Caz3121
    • By Caz3121 19th May 17, 12:31 PM
    • 11,181 Posts
    • 7,340 Thanks
    Caz3121
    • #3
    • 19th May 17, 12:31 PM
    • #3
    • 19th May 17, 12:31 PM
    when notified of a cancellation it is usual for an alternate flight to be offered or information re cancelling for refund, do you still have the notification?
    • Alan Bowen
    • By Alan Bowen 19th May 17, 2:27 PM
    • 3,043 Posts
    • 1,533 Thanks
    Alan Bowen
    • #4
    • 19th May 17, 2:27 PM
    • #4
    • 19th May 17, 2:27 PM
    KLM very rarely cancel and don't offer an alternative. Who told you, the agent or the airline? I would worry that the airline told the agent weeks before but the agent 'forgot' to tell you.

    The agent may have then cancelled your booking with KLM, and KLM rightly take the view that as the flight was non cancellable or refundable, no refund is due. We need more information to advise you further
    • JPears
    • By JPears 19th May 17, 2:40 PM
    • 3,663 Posts
    • 1,018 Thanks
    JPears
    • #5
    • 19th May 17, 2:40 PM
    • #5
    • 19th May 17, 2:40 PM
    And in the KLM thread please, not your own personal thread which clutters up the board.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • jupiterthegreat999
    • By jupiterthegreat999 19th May 17, 3:20 PM
    • 4 Posts
    • 0 Thanks
    jupiterthegreat999
    • #6
    • 19th May 17, 3:20 PM
    • #6
    • 19th May 17, 3:20 PM
    KLM advised that the flight was cancelled and has agreed to pay compensation.

    An alternative was offered but I did not take this because it would have got me 5 hours after the start and require a transit via Brussels to Amsterdam.

    However, they have said that the travel agent has to issue me the refund the ticket and will put this in writing.
    • Vauban
    • By Vauban 19th May 17, 4:16 PM
    • 4,725 Posts
    • 2,090 Thanks
    Vauban
    • #7
    • 19th May 17, 4:16 PM
    • #7
    • 19th May 17, 4:16 PM
    I believe that refund is from travel agent and compensation from airline (but TA will wait until airline has refunded them, so might not be immediate)
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