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    • SirDavid
    • By SirDavid 19th May 17, 10:50 AM
    • 1Posts
    • 1Thanks
    SirDavid
    Universal Credit payment less than half..
    • #1
    • 19th May 17, 10:50 AM
    Universal Credit payment less than half.. 19th May 17 at 10:50 AM
    For the second month in a row, the money that has gone in is less than half of my rent. Nevermind my personal allowance. My rent including bills such as electricity is 474. I only received 220. I've been on the phone on hold for over 50 minutes now and I'm just sick of this.

    Can some advise?
Page 1
    • nannytone
    • By nannytone 19th May 17, 4:03 PM
    • 12,230 Posts
    • 18,158 Thanks
    nannytone
    • #2
    • 19th May 17, 4:03 PM
    • #2
    • 19th May 17, 4:03 PM
    what is your local housing allowance rate ( for your circumstances) ?

    they aren't going to pay your utility bills for you
    • theartfullodger
    • By theartfullodger 19th May 17, 5:12 PM
    • 9,532 Posts
    • 12,792 Thanks
    theartfullodger
    • #3
    • 19th May 17, 5:12 PM
    • #3
    • 19th May 17, 5:12 PM
    Is this the benefit cap coming in? What were you getting, total all benefits, per month? Is it just you on your own?

    Had any letters in the past 4 months about benefit changes? It's unlikely there's been a change without you being informed somehow.

    Have you applied for DHP - see e.g.
    http://www.bolton.gov.uk/website/pages/Discretionaryhousingpayments.aspx

    Any benefit overpayments they are clawing back?
    • Mersey
    • By Mersey 19th May 17, 6:13 PM
    • 1,663 Posts
    • 788 Thanks
    Mersey
    • #4
    • 19th May 17, 6:13 PM
    • #4
    • 19th May 17, 6:13 PM
    Sadly UC errors are fairly commonplace.


    When you get through to the national UC contact centre, ask them to open a complaint and also ask for a manager to consider advancing a payment while they investigate the shortfall.


    It may simply be that the JCP failed to upload a tenancy agreement and so the housing element of UC is not being paid.
    Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.
    • theronstar
    • By theronstar 20th May 17, 6:23 PM
    • 59 Posts
    • 27 Thanks
    theronstar
    • #5
    • 20th May 17, 6:23 PM
    • #5
    • 20th May 17, 6:23 PM
    When Universal Credit make a payment, you should receive a letter breaking down the amount.

    Did you not receive this?
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